We were at Sterlings mid afternoon on 12th August. The shop was quiet and we were there to purchase 2 new beds. Our assistant Evija Rube was first class. Knowledgeable about the products, had excell... See more
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Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes. Sharon was very patient and nothing was... See more
Absolutely amazing store . Every department is beautifully presented and a vast choice of furniture available . Amy was wonderful and went the extra mile sorting out our purchase . Sterling Home great... See more
Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... See more
Company replied
Company details
- #156 of 397 best companies in Home Furniture Shop
- #88 of 228 best companies in Bedroom furniture shop
- #31 of 89 best companies in Flooring Shop
- #109 of 242 best companies in Homewares Shop
- #50 of 113 best companies in Living room shop
- #36 of 86 best companies in Mattress Shop
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, United Kingdom
- 01259 750655
4.7
Excellent
906 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I took my 89 year old mother for lunch…
I took my 89 year old mother for lunch in the store, we ordered 2 rolls in bacon and sausage, also 2 cups of tea. I asked if the rolls could be delivered with the tea, informed no problem. When the buzzer gadget went off the food ready I picked up the rolls on table, no tea. We soon discovered the butter applied heavily and bacon and sausage slightly warm. We scraped most of the butter off, I then went up to ask about our Tea! I was informed the needed evidence we had purchased 2 Cups of Tea. I went back to table and found the receipt, after close examination I was told I would need to Wait. I then asked if she would take the buzzer which was still going off. The staff member said no, I then had to lay it on the food pickup table. I then asked another member of staff about the Tea, she left and returned, heavily placing the tray on the table and marched off. My tea pot was leaking and produced a puddle on table. The Comical event was all captured on their CCTV. If they take the time to view this, they will see how Exactly as I said, this saga played out.
9 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Good Afternoon Jim,
Further to your feedback regarding our Mill Cafe, we would like to offer you a return visit, on us, by way of an apology. If you could ask for Eileen Mackay, who is the Mill Cafe manager.
Thank you again for your feedback and we hope you enjoy your return visit.
Kind Regards
The Sterling Home Team
Good Morning Jim,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and apologise for the inconvenience and frustration this caused, particularly during your visit with your mother.
We appreciate you bringing these matters to our attention. Please be assured that your comments have been passed on to the store management team for review so that the appropriate action can be taken and improvements made.
Thank you again for your feedback.
Kind Regards
The Sterling Home Team
Steven and the team in the Flooring…
Steven and the team in the Flooring dept ( this includes the fitters too! ) have been superb, 4 rooms down, 2 more rooms to go!
20 March 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hello,
Thank you so much for taking the time to share this feedback.
We’re delighted to hear that Steven and the entire Flooring team, including the fitters, have been great.
Completing four rooms already is a great achievement, and we’ll be sure to pass on your kind words to the team as they continue with the remaining two rooms.
Thank you for choosing Sterling Home Tillicoultry —we really appreciate it.
Kind Regards
The Sterling Home Team
Great choice and were flexible about…
Great choice and were flexible about location for collection
25 February 2026
Reply from Sterling Home - Tillicoultry
HI Joanna,
Thank you for the positive feedback.
We’re glad the choice met your expectations and that the flexible collection arrangements were helpful.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
The standard of the carpet fitting & supply of matresses
The standard of the carpet fitting was perfect . With respect to the mattresses this was not so good as they will have to be returned to the manufacturer for replacement as the zips did not align .
24 March 2026
Reply from Sterling Home - Tillicoultry
Hi Clifford,
We appear to have received part of a feedback, please feel free to re-do this.
We do hope your fitting was a pleasant experience.
Kind Regards
The Sterling Home Team
Lovely welcome. Excellent customer service.
I was at Sterling, Tillicoultry, today with my mum and we were given such a lovely welcome by Elaine. She then directed to us to the place we wanted to see.
In the department, we were greeted by Evija whose customer service skills are excellent. So helpful.👏🏻👏🏻
6 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Good Morning,
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear that you and your mum received such a warm welcome from Elaine, and that Evija provided excellent customer service in the department. We’ll be sure to pass on your kind words to them both, as recognition like this means a great deal to our team.
Thank you for choosing Sterling Home Tillicoultry and we hope to see you again.
Kind Regards
The Sterling Home Team
We went in just to look for inspiration…
We went in just to look for inspiration and we ended up coming away with a beautiful 4 seater sofa. Lauren was so helpful from the minute she introduced her self, explaining options / fabrics. Such an easy process. The manager David was also very helpful! Will definitely be back for more furniture!
5 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Rhegan,
Thank you so much for your lovely feedback.
We’re delighted to hear that what started as a visit for inspiration ended with you finding the perfect four‑seater sofa! Lauren will be thrilled to know her help with fabrics and options made the process easy, and I’ll be sure to pass on your kind words to David as well.
Thank you again for choosing Sterling Home Tillicoultry and look forward to welcoming you back when you’re ready for more furniture.
Kind Regards
The Sterling Home Team
No Pressure
Went to Sterling Mills to buy a sofa. Michael Neish gave us space to consider our options and time to make our decision without any undue pressure. He was very helpful and informative and a pleasure to deal with instead of sales folk who hover over you. Thanks Michael.
6 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Magi,
Thank you very much for taking the time to share your feedback with us.
We’re delighted to hear that Michael made your visit to Sterling Home Tillicoultry so positive by giving you the space and time to consider your options without any pressure. Providing helpful, informative service in a relaxed environment is exactly what we aim for, and your comments perfectly reflect that.
We’ll be sure to pass your kind words on to Michael.
Thank you again for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Plenty of choices and lovely…
Plenty of choices and lovely environment to view the furniture. Lauren was very helpful and knowledgeable
6 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Anne,
Thank you for your lovely feedback.
We’re so pleased to hear you enjoyed the range of furniture and our showroom. Lauren will be delighted to know her knowledge and helpfulness made a positive impression.
We look forward to welcoming you back again soon.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Happy customer
Finlay was very polite and had lots of patience with us while we took our time to pick a dining table and chairs.Nothing was too much bother.
6 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Good Morning John,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear about your positive experience with Finlay. He takes great pride in providing patient, attentive service, and your kind comments will certainly be passed on to him.
We hope you enjoy your dining table and chairs and look forward to welcoming you again in the future.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
We were met by friendly staff when my…
We were met by friendly staff when my wife and I were looking for a new suite. All our questions were answered by Barry in their Tillicoultry store , who was very helpful and gave us time in us making our choice.
5 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Bill
Thank you so much for taking the time to leave this lovely review.
We’re delighted to hear that you and your wife had such a positive experience in our Tillicoultry store.
Barry will be thrilled to know his friendly assistance and guidance helped you feel comfortable while choosing your new suite. We’re proud to have him on the team.
If there’s anything else we can help with, please don’t hesitate to get in touch. Thanks for choosing us!
Enjoy your new suite!
Kind Regards
The Sterling Home Team
Lewis was very helpful and a pleasure…
Lewis was very helpful and a pleasure to deal with
5 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Douglas,
Thank you so much for your feedback
We're delighted to hear that Lewis was able to assist you and made the experience a pleasure. We'll be sure to pass your comments on to him—it will mean a lot.
Thanks for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Very pleased with the service primarily.
Great range of quality sofa displays.
Couldn't fault the service I got from the sales rep.
Super friendly, very knowledgeable on all aspects of the Duresta sofas I was interested in and other.
I visited the store several times and she was very patient with all my questions, while I was trying to reach a decision.
Giving me quality time. Helped me find the perfect sofa for my living room and even gave me some fab tips on how to style it 😊.
I’m very satisfied and would highly recommend.
2 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Anne-Marie,
Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed our range of sofas and that our sales representative provided such friendly, knowledgeable, and patient service throughout your visits.
It’s great to know we could help you find the perfect Duresta sofa for your living room — and that the styling tips were helpful too!
Your recommendation means a lot to us.
Enjoy your beautiful new sofa and thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Fabulous shopping experience
Fabulous shopping experience at the flagship Tillicoultry store today, was greeted at the entrance by Elaine and can't praise her excellent customer service enough, friendly, knowledgeable and a joy to be around, a true asset to the store. Ava in the bed department was the cherry on the top of our visit, made the whole buying experience hassle free - 5***** service with a smile!
4 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hello Denise,
Thank you so much for taking the time to share your wonderful feedback.
We’re delighted to hear that Elaine made such a positive first impression with her friendly and knowledgeable approach. She truly is an asset to our team, and your kind words will mean a great deal to her.
We’re equally thrilled that Ava was able to make your visit even better by providing a smooth and hassle‑free buying experience in our bed department.
Delivering service with a smile is exactly what we strive for, and it’s fantastic to know she achieved that for you. We really appreciate your 5‑star review and are so pleased you had such an enjoyable visit. We look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Just visited the store today bought a 3…
Just visited the store today bought a 3 and 2 seaters was served by Michael Neish wasn't pushy and took his time to show and explain everything about the recliners and delivery would definitely recommend speaking to him if you are buying anything good guy
4 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hello James,
Thank you so much for taking the time to share your feedback and experience!
We’re delighted to hear that Michael was able to help you choose your new sofas and made the process relaxed and informative.
We’re proud to have him on the team, and your kind words will mean a lot to him.
Enjoy your new furniture, and thank you again for recommending us!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hello Pamela,
Thank you so much for your kind feedback!
We are really pleased to hear you found the sales advice helpful and felt well looked after.
Thank you for choosing Sterling Home Tillicoultry and we hope to see you again soon!!
Kind Regards
The Sterling Home Team
Easy to deal with very helpful
Easy to deal with very helpful sales staff
29 March 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi James,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found our sales staff easy to deal with and very helpful. We really appreciate you taking the time to share your experience, and we hope to see you again soon!!
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi Elspeth
Thank you so much for your lovely feedback!
We are delighted to hear you received excellent service. Our Order department will provide updates on your order.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Went into store Gerry was super…
Went into store Gerry was super helpful. Absolute 10/10 service! Patient informative walked us through all the options. I really hope that Sterling Home recognises people like Gerry because he really went above and beyond to help us. He has made your company stand out against any other furniture store we have dealt with. Thanks so much Gerry.
28 March 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Thank you so much for taking the time to share this wonderful feedback.
We’re absolutely delighted to hear that Gerry provided such exceptional service during your visit. He truly is a valued member of our team, and we’ll make sure your kind words are passed on to him.
It’s fantastic to know that his patience, knowledge, and support helped make your experience stand out from other furniture stores. We always strive to go above and beyond for our customers, and feedback like yours means a great deal to us.
Thank you again for choosing Sterling Home, we hope to welcome you back soon!
Kind Regards
The Sterling Home Team
Excellent range of furniture options
Sterling Home at Tilicoultry is our new favourite furniture shop. Great range of options from luxurious contemporary to traditional with an equally good range of prices. Finlay was a great help today assisting us in choosing the right dining table ( venjakob) and selecting the right chair in our price band, Vibe swivel chairs.
28 March 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Adrian
Thank you so much for taking the time to leave this wonderful review!
We're delighted to hear that Sterling Home in Tillicoultry has become your favourite furniture destination.
It's great to know you enjoyed our range of contemporary and traditional styles, and we’re especially pleased that Finlay was able to help you find the perfect Venjakob dining table and Vibe swivel chairs within your budget. He’ll be thrilled to hear your kind words.
We truly appreciate your support and look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Easiest furniture purchase ever
Easiest furniture purchase ever. Would never have known that the salesperson was relatively new.
28 March 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Kevin
Thank you so much for your lovely feedback!
We’re delighted to hear your furniture purchase was so smooth. It’s wonderful to know our new team member made such a positive impression.
We’ll be sure to share your comments with them. We really appreciate you choosing us and hope to see you again soon!
Kind Regards
The Sterling Home Team
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