We were at Sterlings mid afternoon on 12th August. The shop was quiet and we were there to purchase 2 new beds. Our assistant Evija Rube was first class. Knowledgeable about the products, had excell... See more
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Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes. Sharon was very patient and nothing was... See more
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Absolutely amazing store . Every department is beautifully presented and a vast choice of furniture available . Amy was wonderful and went the extra mile sorting out our purchase . Sterling Home great... See more
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Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... See more
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Company details
- #157 of 397 best companies in Home Furniture Shop
- #89 of 228 best companies in Bedroom furniture shop
- #32 of 89 best companies in Flooring Shop
- #109 of 242 best companies in Homewares Shop
- #50 of 113 best companies in Living room shop
- #36 of 86 best companies in Mattress Shop
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, United Kingdom
- 01259 750655
4.7
Excellent
906 reviews
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Replied to 100% of negative reviews
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Found our perfect suite.....but
Last year me and my wife were searching for a suite for our living room and finally found the one we wanted in sterling mills home depot. Originally we thought about a 3 and a 2 seater but we're swayed after finding a 4 and a 3 for the same price..£1499 each. It arrived and it was perfect....until we found the cushions especially in the 4 seater were losing their "bounce" and comfort and starting to lose their shape. We went through to the store to show our concern about this problem and the manageress took our details and said an independent company will send someone out to look into this problem. The guy finally arrived a few weeks later and did a thorough inspection and then told us that "this is natural with suites and that your required to change or move cushions around to stop shagging,puckering of material etc. Now me and my wife are retired and both 67 years old and to be now told that this procedure is now required when purchasing a new suite really shocked both of us. All we were looking for was at least a firmer sponge to replace the obviously softer ones we have,but now we have to remove and switch the cushions,fluff up the cushions and honestly within 5 mins there is simply no difference as I feel the sponge is still fat too soft and while it may look ok once it's done....upon sitting on them it's back as it was before doing this procedure. Now I must state neither of us are overweight,we have no young grandchildren jumping about on the couches,just the 2 of us at the end of the day. Visitors say the suite looks lovely,but once sit on it are shocked with the comfort factor and ask have the springs,etc gone? This suite is just over a year old and after paying almost over £3,000 I feel the least that could have been done was a home visit from one of the store managers to witness for themselves how uncomfortable the suite has become. We have bought at least 2 other suites from here before over our 47 years of marriage but sadly now feel this won't last much longer and that we will look elsewhere for a suite that requires little maintenance as I've never heard of a customer requiring to do this stuff to a suite.
26 March 2025
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Stuart
Thank you very much for taking the time to share your feedback.
We are genuinely sorry to hear that you are disappointed with the comfort of your suite.
We can see that action has been taken to ensure that the cushions and fillings are performing within the expected tolerances for this style of furniture. It is perfectly normal for modern suites to require regular plumping, dressing, and rotating of the cushions to maintain their shape and comfort.
We value your long-standing loyalty over many years and are disappointed to hear that your recent experience has left you feeling let down. If you would like us to review anything further please get in touch with our customer service department directly who will be more than happy to assist.
Thank you again for your feedback.
Kind Regards
The Sterling Home Team
Excellent customer service from Margaret
Visited Sterling at Tillicoultry looking for a new sofa and spoke to Margaret in G Plan. She was very helpful and knowledgeable about the products without any hard sell which gave me confidence in her and the company
21 March 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Sharon
Thank you so much for your lovely feedback.
We're delighted to hear that Margaret in our G Plan department made your visit such a positive experience. We’re very proud of her product knowledge and her friendly, no-pressure approach, so it’s great to know this helped you feel confident during your visit.
Please don’t hesitate to get in touch if you need us, we’re always here to assist.
Kind Regards
The Sterling home Team
Great place for all types of furniture
Great place for all types of furniture! All the staff are super friendly and give you attention when required but leave you to your own most of the time.
A special mention to Margaret Conner and Manager Michael Neish ! Top Marks ! :-)
21 March 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Alan
Thank you so much for your wonderful review!
We're delighted to hear you enjoyed your experience and found the perfect furniture. Margaret and Michael will be thrilled to receive your special mention—your kind words mean a lot to the whole team.
Thank you for choosing us and we look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Recommend you shop here
Steven, Brian and Dylan in the stores flooring department and Donna in the sofa department were very knowledgeable, helpfull and efficient. Excellent shopping experience thanks folks.
20 March 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi
Thank you so much for your wonderful feedback!
We’re delighted to hear that Steven, Brian and Dylan in our flooring department, and Donna in sofas were able to give you such knowledgeable, helpful, and efficient service.
Your kind words mean a lot to the team, and we’re thrilled that you had an excellent shopping experience with us. If there’s anything more we can help with, please don’t hesitate to get in touch.
Thanks again for choosing us, we really appreciate it!
Kind Regards
The Sterling Home Team
Very relaxed environment to shop in
Very relaxed environment to shop in. Lots of assistance if/when required. Elaine S was extremely patient with us whilst we chose the colour we wanted for our new sofas, and very helpful and thorough too.
17 March 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Alison
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear you enjoyed our relaxed shopping environment and felt well supported during your visit.
Elaine will be thrilled to know her patience and guidance helped you choose the perfect colour for your new sofas. We’ll be sure to pass on your kind words.
If there’s anything more we can help with as you await your order, please don’t hesitate to get in touch.
Thank you for choosing us!
Kind Regards
The Sterling Home Team
We told the floor person Michael Neish…
We told the floor person Michael Neish what we were looking for and he immediately sourced what we wanted. He explained everything about the product and made us feel very much at ease. He demonstrated all its functions and associated guarantees. Excellent service and very satisfied customers.
14 March 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Alasdair
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear that Michael was able to help you find exactly what you were looking for. It’s great to know he explained everything clearly and made you feel comfortable throughout the process.
We’re proud to have him on our team, and I’ll be sure to pass your comments on to him.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Going the extra mile
We purchased a rug which came with free delivery. We live approximately 40 miles away from the showroom in Fife.
Unfortunately the access to our village is very narrow, and the sales team could not guarantee that delivery by the manufacturer would be via a small van.
The team at Sterling literally went the extra mile and arranged for the rug to be delivered to their premises and then to ourselves via one of their team at no additional cost to ourselves. Thank you.
27 February 2026
Reply from Sterling Home - Tillicoultry
Hello Mike,
Thank you so much for taking the time to share your feedback.
We’re absolutely delighted to hear that you’re happy with both your new rug and the service you received.
Our team always aims to go above and beyond, and it’s lovely to hear that the additional arrangements we made helped ensure your delivery went smoothly despite the access challenges.
We will be sure to pass your kind words on to everyone involved—they’ll really appreciate it.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
New sofas
Very pleasant and informative sales assistant. Found exactly what we were looking for.
27 February 2026
Reply from Sterling Home - Tillicoultry
Hi Peter,
Thank you so much for your lovely feedback!
We’re delighted to hear that Lauren made your visit pleasant and helped you with your purchase.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi Ian,
Thank you for sharing your feedback!
We’re delighted to hear that your order was delivered ahead of schedule.
Our team works hard to ensure a smooth and efficient delivery experience, so it’s great to know this exceeded your expectations.
Thank you for choosing Sterling Home and we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Great service from your fitters who…
Great service from your fitters who built up our dining table and chairs
11 March 2026
Reply from Sterling Home - Tillicoultry
Hi David,
Thank you so much for your feedback!
We're delighted to hear that you received great service from our fitters and that your dining table and chairs were built to your satisfaction.
We will make sure your kind words are passed on to the team , they’ll really appreciate it.
Thank you for choosing Sterling Home , we hope to welcome you back again soon.!
Kind Regards,
The Sterling Home Team
Attentive Service from Purchase to Delivery
Polite and attentive when the item was originally ordered, very good communication and excellent service from the Delivery and installation Team.
26 January 2026
Reply from Sterling Home - Tillicoultry
Hi Susan
Thank you so much for your lovely feedback.
We’re delighted to hear that you found our team polite, attentive, and communicative throughout your order.
It’s also great to know that the delivery and installation team provided excellent service.
If there’s anything else we can help with, please don’t hesitate to get in touch. We really appreciate you choosing us!
Kind Regards
The Sterling Home Team
Found a range of Furniture for our…
Found a range of Furniture for our living room , bedrooms and kitchen that was just what we wanted and deliveries went as planned. Delivery guys helpful and professional.
25 January 2026
Reply from Sterling Home - Tillicoultry
Good Afternoon Allan,
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear that you found the perfect furniture for your living room, bedrooms, and kitchen. It’s great to know everything was just what you wanted.
We are also really pleased that your deliveries went smoothly. We will be sure to pass your kind comments on to them — it will mean a lot.
Thanks for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Customer service was very good
25 January 2026
Reply from Sterling Home - Tillicoultry
Hi Anne,
Thank you so much for your lovely feedback — we are really glad to hear that your customer service experience was very good.
We always aim to deliver great service, so it’s wonderful to know we got it right.
Thank you for choosing Sterling Home Tillicoultry
Kind Regards
The Sterling Home Team
I was helped greatly in the showroom by…
I was helped greatly in the showroom by the sales lady and nothing was to much bother for her.
24 January 2026
Reply from Sterling Home - Tillicoultry
Hi Ray,
Thank you so much for your lovely feedback.
We’re delighted to hear that Karen was able to assist you so well during your visit to the showroom. We will be sure to pass on your kind comments on to her.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
The item I purchased wasn’t in stock…
The item I purchased wasn’t in stock but was easily sourced and ordered for me by the salesperson. This was much appreciated. Would definitely recommend both the company and branch for their service.
19 February 2026
Reply from Sterling Home - Tillicoultry
Hi Linda,
Thank you so much for your lovely feedback.
We’re delighted to hear that our team were able to source and order the item for you.
We truly appreciate your recommendation and look forward to welcoming you back again in the future.
Thanks for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Best considerate sales person I have ever dealt with.
your sales person. Advice on listeningto my reasoning for purchase was not about making a sale on his remuneration, more at making the right purchase for my circumstances. A first for me. I have spent a few of my monies in Sterling, always looking for long term quality. Never disapointed. New level of customer service I commend him. If he is retained (money and embertment is all, for all walks of life) I would like he or his Ilk be available. Circumstance and Government who have no idea how business works, killeverything. You have someone who tries to help.
I cannot remember your sales persons name. It will be on your records. My wife has just had a massive stroke and i was just needing help. HE DID ALL OF THAT.
19 February 2026
Reply from Sterling Home - Tillicoultry
Dear Raymond
Thank you for taking the time to share such thoughtful feedback with us.
We are truly grateful that, during what must be an incredibly difficult time for you, you felt supported and listened to by our team member. Please accept our sincere wishes for your wife's recovery.
It means a great deal to us to know that our colleague was able to assist you with honesty, patience, and care, especially when you needed more than just a sales conversation.
We always strive to ensure our customers receive the right guidance for their circumstances, and it is reassuring to hear that this was your experience.
We will identify the salesperson involved and ensure your commendation is passed directly to him and to his manager. Recognition like this is deeply valued by our team.
Thank you again for your kind words.
Warm regards
The Sterling Home Team
Pleasant staff.
The staff were very helpful without being pushy. I had plenty of time to think the product over and eventually purchased it.
18 February 2026
Reply from Sterling Home - Tillicoultry
Hi George,
Thank you so much for taking the time to share your feedback.
We are happy to hear that our team were helpful and gave you the space you needed to think things over. We always aim to offer support without pressure, so it’s great to know this came across during your visit.
We are delighted you found the right product in the end.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Great experience
Ease of viewing products that we wished to see. Efficient and attentive sales person, explained the use etc, without being intrusive
15 February 2026
Reply from Sterling Home - Tillicoultry
Hi Muriel
Thank you so much for your lovely feedback. We're delighted to hear that you found it easy to view the products you were interested in and that our sales colleague was helpful, informative, and attentive without being intrusive.
We really appreciate you taking the time to share your experience, and we hope to welcome you back again soon!
Kind Regards
The Sterling Home Team
Had a great experience with your sales…
Had a great experience with your sales advisor Dillon very helpful and accommodating gave us the time and space for us to discuss what we required before we purchased
15 February 2026
Reply from Sterling Home - Tillicoultry
Hi Kayla
Thank you so much for your lovely feedback. We're delighted to hear that you had such a positive experience with Dillon. It’s great to know he was helpful, accommodating, and gave you the space and time you needed to make the right decision.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new purchase.
We look forward to welcoming you back again in the future!
Kind Regards
The Sterling Home Team
Had a really nice expérience all the…
Had a really nice expérience all the way around the sterling store but was inpressed buy Margaret the sales assistant who was more than helpful took the time to show us on the laptop our Parker Knolls sofa with the different kind of Fabric until we were happy.
1 March 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Grace
Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience in our Tillicoultry store. It’s wonderful to know that Margaret made such a great impression with taking the time to show you your Parker Knoll sofa options and going through the different fabrics until you were completely happy.
We truly appreciate you sharing your experience, and we hope you enjoy your new sofa. We look forward to welcoming you back again in the future!
Kind Regards
The Sterling Home Team
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