Stessa Reviews 24

I love Stessa, seriously. Best site ever. Not sure how anyone can leave a bad review. I've been flipping for 15 yrs and this site changed the game for me. Helped me scale to be honest as I was not organized before this. I mean I was, but not like this. Thank you!!!

Excellent product and very intuitive to use. Customer support is responsive. Special kudos to Courtney for her support.

I use Stessa for my small portfolio. Stessa Support Agent: Andrew is great!

I use Stessa because it consolidates all of rental portfolio and makes tracking expenses very easy. Anytime I have had issues Stessa support has been there to help. Andrew was very helpful today on support to address my issue and provide needed clarity.

Stessa is a valuable tool for me, because it allows me to keep all my rental records in one place. When tax time comes around, I just have to print a few reports, and all my data is organized for me, ready to file. Also, i appreciate the rent payment options. I have recently had a few glitches with payments, but Customer Service (Andrew) has been more than helpful in resolving the problems. Thank you, Andrew, for your perseverance and care!

Utilizing Stessa for Rent management is feasible and easy to set up.
Stessa Support Agent: Andrew - thank you for resolving the issue.

I use Stessa because it streamlines my bookkeeping, property management, and rent collection all in one place. it's a fantastic tool, and specially useful come tax season. their support team is always eager to help, like Stessa Support Agent Andrew who did a phenomenal job with my support request today.

I use Stessa because of the use of ease and tracking of my money in/out of each individual property. I have had minor issues until recently. I contacted customer support (Andrew) and he handled my issue with care and professionalism. Thank you.

I have been extremely impressed with the support I have received with Stessa, Andrew in particular has been someone I truly can count on and an invaluable part of my team at this point.

I use Stessa because it's easy to track each line item by property & unit. My accountant really likes it! When I ran into an issue recently, customer service agent Andrew kept me informed and provided proactive updates until the matter was resolved

I reach out for help very often. First it’s an AI response and if the problem isn’t remedied it’s easy to switch to a human. The help I’ve gotten is very comprehensive, and very personable. Especially considering I’m quick to get testy when I hit an issue. Customer service is during business hours. If I drop off they always follow up to make sure the problem isn’t solved.

Switched over to Stessa recently to manage our rental property. I used Stessa previously for expense tracking and the platform is great for that. I canceled a competitor for expense tracking and rent collection recently and went fully Stessa. Big mistake. First time tenants made a payment and my tenant made a mistake paying with a DEBIT card. She got charged 3%. This hurts a senior citizen. I am not mad over the 3% charge. I am mad because it is hard to get a hold of Stessa. The customer service chat is horrible. Robot responses. This fee was a mistake from a senior citizen. She can absolutely add bank and routing number. This was a mistake that Stessa refuses to help a customer with. Second guessing switching to Stessa now. Bad customer service from them is reflected on me as a landlord and I can not put up with that

Absolutely the worst platform. There is no way to go back to correct any errors, and when I try to contact someone for help, it made me pay a fee to schedule a call. The next available slot for my “15 min” call is next week. I will be dropping the subscription and letting everyone I know that is involved with real estate know not to use Stessa.

Im with Stessa for 3 years now,I strongly advise people against this.customers support it’s horrible I feel like they want to discourage people from using their services…also we wait 5 days for rent to show up into accounts and another freaking 5 days to transfer the same money in our checking account. I will start looking into other options,are plenty of trustworthy platforms out there,trust me this one it’s not

I've been using Stessa about 2 years now. I really liked their simple, intuitive interface. The reporting was great, they even put together a Schedule E for you. HOWEVER - about 2 months ago the bank connection that I set up 2 years ago broke. I didn't change anything, it just stopped syncing transactions. Now I understand sometimes things break in the world of software APIs, etc, so it breaking wasn't a big deal. The complete lack of customer support was. I am paying for the "pro" subscription, and still customer support treats me like an afterthought. When someone finally responds to my requests for help, it's met with "oh well, could take months to fix" kind of responses. Absolutely ludicrous to be treated this way as a paying customer! Suffice to say I reached the end of my rope and am actively looking for an alternative now.

Horrible Company. They advertise that for $35/month you can call and get help. What you have to do is schedule a time. When you go to do that, more often than not, you find all the appointments are taken for 30 days out. They may be cheap. Maybe their software is good (i wouldn't know), but they could care less about their customers. Pay more and go somewhere else.

Can't get help from a human in a timely fashion. Avoid!

I have used Stessa for the past 5 years. Their software its constantly changing and the customer service for questions and help is almost non-existent. As of today, I can not input rent collections. I have sent them questions over there AI chat but no one has responded. The price keeps going up and I am willing to pay it IF the customer service was better. When you have 5 years invested in a company and this happens it is very irritating.

I’ve been using this app for 3-4 years and I used to love it. Did an amazing job managing expensive and reconciling bank transactions making tax season an absolute breeeeze. I think they got bought or recently or something because now bank connections break and when you reconnect ALL prior history is lost which defeats the purpose.

Not great. And support was a 1 out of 10 with helpfulness to fix it.

Web site states they will provide financial checks for potential tenants. Their top package is $49.00 but you don't get financial check. They state it is an add on but there is no place to choose the add on. Besides, $49.00 is way too much for the little value they provide. I recommend finding another service.