Stessa is a valuable tool for me, because it allows me to keep all my rental records in one place. When tax time comes around, I just have to print a few reports, and all my data is organized for me,... See more
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Im with Stessa for 3 years now,I strongly advise people against this.customers support it’s horrible I feel like they want to discourage people from using their services…also we wait 5 days for rent t... See more
Company replied
I reach out for help very often. First it’s an AI response and if the problem isn’t remedied it’s easy to switch to a human. The help I’ve gotten is very comprehensive, and very personable. Especially... See more
I love Stessa, seriously. Best site ever. Not sure how anyone can leave a bad review. I've been flipping for 15 yrs and this site changed the game for me. Helped me scale to be honest as I was not org... See more
Company details
Information provided by various external sources
Modern software to track, manage, and communicate the performance of your real estate assets. See all your data and key metrics in one place. Stessa is FREE for individual investors!
Contact info
United States
- stessa.com
3.8
Great
24 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Unreliable and Poorly Maintained
Stessa should be a decent product. It has one of the more intuitive UIs and offers great features, most of which are free.
But it doesn't work. Stessa has opted to use Yodlee, instead of Plaid, to sync expenses from bank accounts to their app. It doesn't work. In my case, after many back and forth emails, syncing has been broken for well over 6 months in 2024 alone.
I wasted a significant amount of time migrating to Stessa and will now have to waste a significant amount of time migrating back to Landlord Studio.
Do not waste your time and opt for something else.
4 November 2024
Unprompted review
Reply from Stessa
Thank you for sharing your experience and for recognizing the strengths in Stessa’s design and features. We apologize for the frustration you’ve faced with the external bank connections. We understand how critical reliable syncing is for managing your properties effectively, and we’re working hard on improvements to make this a seamless experience.
We are actively evaluating our connection processes, including our data provider partnerships, to address these issues. Your feedback is invaluable to our progress, and I would be happy to discuss further if there’s anything I can do to assist in the meantime. Thank you again for your patience and for giving Stessa a try. Please feel free to reach out to us at support@stessa.com.
So far so good!
So far so good! I've had the pro membership since March and it's such a great tool to stay on top of my books and be organized. The customer support team is great! They are very prompt in responding and making sure all my questions are answered and resolved in a timely manner.
10 October 2024
Unprompted review
Horrible experience and no customer service (except Courtney- who is great)
UPDATE: Courtney from Stessa has SAVED their image and is actually very helpful. I'm upgrading my 1-star review to a 3-star for now based SOLELY on her calling me to help work through some back-end issues. If she's able to work them out, I'll upgrade it to 4 stars. I hope they give her a raise.
I paid nearly $200 for a pro account that has NOT delivered even ONE of the things it promised. I cannot get support at all. The live chat is non-existent. Every attempt to reach a team member has been ghosted for weeks. The software promises a lot of features, but does not deliver, and conveniently does not offer any refunds or pro-rated refunds. Please don't waste your time or money on this software- use a real company with actual customer support.
20 February 2024
Unprompted review
I can't believe how much you get for free
I have been using Stessa for almost a year. It is so easy to keep track of expenses for multiple properties. I kinda wish there were more categories of expenses (or maybe a customizable option for categories). It is meant for long term rentals, but I use it for short term rentals too. Overall, for a free program it is top notch!
5 November 2023
Unprompted review
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