Stick & Ribbon Reviews 

84
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Sally and Ellie are devoted to making shopping at Stick and Ribbon a delght. I have always found something different for any occasion. I get so many compliments on what I wear. A visit there ia a must... See more

Rated 5 out of 5 stars

Super liaison with the retailer, great speedy advice about size and fit and immediate despatch. Wonderful range of clothes which you don’t see other people wearing. I’m always asked when I’m wearing s... See more

Company replied

Rated 5 out of 5 stars

I bought two Frnch scarves after they had sold out everywhere online and was delighted to receive them within 36hrs, all prettily packaged. It's definitely a nicer experience to shop from small UK bus... See more

Company replied

Rated 5 out of 5 stars

Following a review I made re lost dress which I had returned as unsuitable. The parcel had been lost in post due to wrong address which at the time I took partial responsibility for . The owner... See more

Company replied

Company details

  1. Ladies' clothes shop
  2. Boutique
  3. Clothing Shop
  4. Jeans shop
  5. Dress Shop
  6. Fashion accessories shop

Written by the company

Independent ladies clothing boutique based in the heart of Nottingham's city centre - find us online too!


Contact info

4.9

Excellent

TrustScore 5 out of 5

84 reviews

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1-star

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4.9

All reviews

(84)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Disliked the fact that you accepted my…

Disliked the fact that you accepted my order a bit only told me later that you did not have the size. Otherwise very good

25 July 2023
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Reply from Stick & Ribbon

Thank you for your feedback Fiona. As per our email correspondence, there was a small error as the website was showing a size of which we were out of stock and it allowed you to order it. We emailed you as soon as our store opened the next day (your order was placed the previous evening) and we offered you a different size. Thank you for accepting the other size, it was greatly appreciated. We are a really small business and sometimes errors are made. Thank you for supporting us. Best wishes

Rated 5 out of 5 stars

I love everything about stick and…

I love everything about stick and ribbon. The staff are wonderful as they give good advice about what suits me, always tell me if something doesn't, and will find me outfits that I would otherwise have missed. The staff are friendly and helpful but not intrusive or pushy, the range of clothes and sizes is extensive and I recently went on holiday and packed a capsule set of outfits all from stick and ribbon and felt good everyday.

10 July 2023
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Reply from Stick & Ribbon

Sue, thank you so much for the wonderful review. So pleased to hear about your capsule holiday wardrobe too! xx

Rated 3 out of 5 stars

Great

Thanks for t shirt

3 July 2023
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Reply from Stick & Ribbon

Dear Georgina we respond to all emails that same day often within an hour of receipt. We have not received an email from you and have asked you to resend it so we can deal with your request. We find it disappointing that you give us a 1* review when we haven’t had the opportunity to help you. We are a really small business and we pride ourselves on excellent customer service as per other reviews. Please resend your original email and we will deal accordingly

Rated 5 out of 5 stars

Super liaison with the retailer

Super liaison with the retailer, great speedy advice about size and fit and immediate despatch. Wonderful range of clothes which you don’t see other people wearing. I’m always asked when I’m wearing something from Stick & Ribbon, where do you shop/where did you find that? One of my favourite go to places.

27 June 2023
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Reply from Stick & Ribbon

Thanks so much Lisa. Always a pleasure x

Rated 5 out of 5 stars

Beautiful scarves, great service!

I bought two Frnch scarves after they had sold out everywhere online and was delighted to receive them within 36hrs, all prettily packaged. It's definitely a nicer experience to shop from small UK businesses rather than give my hard earned money to Amazon! :D

16 April 2023
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Reply from Stick & Ribbon

Fabulous! Thank you so much for supporting a small family run independent business. Enjoy your scarves!

Rated 5 out of 5 stars

Simply The Best

The item I was interested in is not being sold anywhere in the US that I could find, so I could neither order it from anywhere in the country where I live, much less send an e-mail with the questions I had about the sizing of it. The terrifically helpful people at Stick & Ribbon not only answered my question--immediately after receiving the e-mail, it seems--but one of the owners went so far as to e-mail a photo of herself wearing it so that I could gauge the length and fit. Never in all my shopping experience (and I have a LOT of shopping experience) have I received this kind of service and assistance. I've since ordered the item and cannot wait to receive it. Long story short: Stick & Ribbon is, in the immortal words of the great Tina Turner, simply the best!!!!

11 February 2023
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Reply from Stick & Ribbon

Stacey, we can't thank you enough for that amazing review! Your kind words brought a tear to our eyes - we always aim to give the best service we can possibly provide and we are so thankful that you appreciated us going the extra mile. Enjoy your purchase and we look forward to being of service to you again in the future. Sally and Ellie x

Rated 5 out of 5 stars

Such a great shopping experience with…

Such a great shopping experience with Sally. Went specifically for a new pair of jeans. What choice and expertise.
Also picked up 2 beautiful pieces in sale.
Thank you

10 February 2023
Unprompted review
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Reply from Stick & Ribbon

Thank you Rachel, that's so kind of you. It was lovely to see you and have a great time at the party! x

Rated 5 out of 5 stars

Great quality products and always…

Great quality products and always beautifully wrapped. Posted quickly and always excellent service. Probably just as well I don't live locally or I would have no cash whatsoever by now!!

28 November 2022
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Reply from Stick & Ribbon

Thank you so much Jaime, really appreciate you taking the time to review us. So happy you love the service too! x

Rated 5 out of 5 stars

Honest opinions

Honest opinions given and both staff members helpful and generous with their time.
A lovely personal shopping experience.

1 October 2022
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Reply from Stick & Ribbon

thank you Marie, that's really kind of you. Look forward to seeing you again soon xx

Rated 5 out of 5 stars

Great customer service

Expert, friendly service from a shop filled with fabulous items. Big thumbs up to Stick & Ribbon 👍👏

21 September 2022
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Reply from Stick & Ribbon

thank you Jill and thank you again for your order x

Rated 5 out of 5 stars

Great Service

V prompt delivery. Lovely dress

5 September 2022
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Reply from Stick & Ribbon

Thank you for your review. Greatly appreciated. Enjoy your dress! x

Rated 5 out of 5 stars

Love my rails jacket from Stick &…

Love my rails jacket from Stick & Ribbon. Fantastic service. Ordered the jacket in a small, immediately received an email to say that the website showed inaccurate stock and sadly not in stock. Offered XS or immediate refund. When I explained my size L, helpful advice was given, saying that they XS would be the right size in their opinion. Received jacket two days later and it was perfect. I love it! Thank you!

29 August 2022
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Reply from Stick & Ribbon

Hi Vanessa, thank you so much for taking the time to post a review. So happy you are pleased with our service. We take great pride in offering our online customers the same service you would receive in store. Enjoy your jacket! xx

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