Stirling Mortgage Shop Reviews 

772
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff provides extremely helpful guidance, making complex financial processes remarkably easy to understand from start to finish. Consumers note that advisors are exceptionally professional, approachable, and always ready to answer any questions along the way. People deeply appreciate the transparent communication regarding fees and rates, ensuring a completely smooth and stress-free process. Reviewers also point out that the team consistently secures great mortgage deals tailored carefully to individual needs. Many customers express long-term loyalty by returning for repeated service and eagerly recommending the business to friends.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the entire mortgage process is handled... See more

Staff

Users describe complete satisfaction with the staff, consistently praising advisors for being exceptionally... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and expert advice... See more

User experience

Consumers find user experience to be marked by high satisfaction and professional support. Reviewers... See more

Price

Customers consistently note satisfaction with pricing, trusting the team to secure the best possible rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent advisors, fast responses/friendly and not pushy. Would highly recommend. After my mortgage advice I got passed onto another colleague as my house and contents insurance was due and saved £££... See more

Rated 5 out of 5 stars

I have secured my mortgage (Jan '24) and remortgage (Jul '26) with Jonnie. Jonnie and Ritchie are both very knowledgeable in the house buying game and offer the best advice. Jonnie walked me th... See more

Company replied

Rated 5 out of 5 stars

Jonnie from Stirling Mortgage Shop was very helpful- quick off the mark to get started with our mortgage, with lots of good advice and happy to answer any questions. Was recommended by a family member... See more

Company replied

Rated 5 out of 5 stars

Ricky was a tremendous help throughout both arranging our first mortgage and then remortgaging some years after. The process was unfamiliar to us which at first proved daunting, but Ricky’s patienc... See more

Company replied


Company details

  1. #18 of 88 best companies in Mortgage broker
  2. #3 of 43 best companies in Home Insurance Agency
  3. #11 of 56 best companies in Life Insurance Agency

Written by the company

As your local mortgage adviser, we are uniquely placed to find exactly the right mortgage for you with access to a comprehensive range of mortgages from across the market. Stirling Mortgage Shop has been established since 1994 and our advisers have a wealth of experiences. We are committed to providing you with the best possible service and we embrace the ethos of Treating Customers Fairly in our business. It is good for you and it is good for our business. If we treat you well you are more likely to recommend us to friends and family! YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Stirling Mortgage Shop is a trade name of Alexander Associates (Scotland) Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Stirling Mortgage Shop is a trade name of Alexanders Associates (Scotland) Ltd, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority Approved by The Openwork Partnership on 20/02/2023


Contact info

5.0

Excellent

TrustScore 5 out of 5

772 reviews

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5.0

All reviews

(772)

217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable, Friendly & Reliant

Jonnie and his team are very knowledgable friendly and reliant and that’s just what you need so look no further.

8 April 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Ashley, glad we could help you again and I am delighted you are happy with our work. Jonnie

Rated 5 out of 5 stars

Stirling Mortgage Shop

Jonnie is very knowledgeable and straight to the point with his mortgage advice. I was at a very tricky point in my life when I first approached Stirling Mortgage Shop and was so unsure of my options, Jonnie & his team took all of this on board and found me the right mortgage to suit my needs..I’ve renewed my mortgage 3 times since and the advice I’ve received has been brilliant and my mortgage continues to be well fitting to my needs.

8 April 2026
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Reply from Stirling Mortgage Shop

Wow, thanks for this! I am pleased you are happy wth our work, and thanks you for sharing. Jonnie

Rated 5 out of 5 stars

Easy to deal with, honest and transparent.

They are transparent and proactive in finding the best possible deals available. Easy to deal with and put clients welfare at the forefront.

8 April 2026
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Reply from Stirling Mortgage Shop

Cheers Scott, great to work with you both again. Jonnie

Rated 5 out of 5 stars

Reliable and straightforward advice

Appreciate the reliable and straightforward advice from Jonnie. Have worked with the company for years - and have never hesitated recommending to friends and family.

8 April 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks for your kind words, Mathew. We appreciate you keep coming back and refer your friends to us too! Jonnie

Rated 5 out of 5 stars

Jonny is always the same

Jonny is always the same. Great service and he always wants and knows what’s best for us. Never lets us down.

8 April 2026
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Reply from Stirling Mortgage Shop

Cheers Michael, appreciate the feedback! Jonnie

Rated 5 out of 5 stars

Jonnie has always been on hand to offer…

Jonnie has always been on hand to offer sound advice on the best mortgage deal. He always gets in touch in plenty of time and provides sound advice based on his excellent and vast knowledge of the best mortgage products available on the market.
I highly recommend Jonnie and stirling mortgage shop.

8 April 2026
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Reply from Stirling Mortgage Shop

Thanks very much David, it is very kind of you to share and I am delighted we could help again. Jonnie

Rated 5 out of 5 stars

Stirling Mortgage Shop Highly Recommended

I have used Stirling Mortgage shop for a several years now as being a self employed person with a Ltd Company they were able to provide me with a specialised service that your normal high street mortgage lenders could not. Excellent service and mortgage products were provided by Jonny each and every time I have used their services. Service is prompt, accurate and always spot on with great options provided. Have recommended to others also. I Highly recommend Stirling Mortgage Shop.

4 December 2025
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Reply from Stirling Mortgage Shop

Thanks very much Stephen, I am grateful you have chosed to work with us over the years and appreciate your lovely words. Jonnie

Rated 5 out of 5 stars

Couldn’t recommend enough

Ricky and everyone at The Stirling Mortgage shop have been such a great help to me through my flat buying process. They’ve been there throughout always ready to answer any questions I’ve had and help guide me in navigating a tricky process.
Couldn’t recommend them enough and wouldn’t use anyone else

10 March 2026
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Reply from Stirling Mortgage Shop

Thanks Kim! Ricky

Rated 5 out of 5 stars

I have had the pleasure of having Ricky…

I have had the pleasure of having Ricky arranging my mortgages for the last 9 years and this has been a hassle free experience I would highly recommend Stirling mortgage shop.

17 March 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for sharng Kenny, glad we could help you again. Ricky

Rated 5 out of 5 stars

Thumbs up

I had a great experience, a friendly and efficient service, that found me the right product. Highly recomended.

1 January 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Tony, we appreciae your feedback! Stirling Mortgage Shop

Rated 5 out of 5 stars

That’s 3 mortgages in 11 years I have…

That’s 3 mortgages in 11 years I have now completed with Ricky and the team. They are absolutely first class, give great advice and get the job done in good time. Highly recommended

11 March 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks very much Matthew, Ricky is delighted to hear your feedback. Thanks for sharing, Stirling Mortgage Shop

Rated 5 out of 5 stars

I've nothing but positive things to say…

I've nothing but positive things to say about Stirling Mortgage Shop. Myself and family members have used them for several mortgages and they consistently go above and beyond, provide great service, and proactively engage when mortgage rates change.

20 February 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

We apprciae you taking the time to leave a review, and thank you for working with us over the years (as well as referring your family). Cheers, Stirling Mortgage Shop

Rated 5 out of 5 stars

Professional from start to finish

Recommended by a colleague and journey was smooth from smart to finish Ricky really knows his stuff and waa happy to walk us through our options and answer any queries we has.
Thoroughly professional from start to finish and would not hesitate to recommend. Also intend on using services again when current deal ends

26 January 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thankls Lynnie, we appreciate e feedback.

Rated 5 out of 5 stars

A company to use for a life time

Ricky has always been personable and enjoyable to work with, we also recently worked with Carol Anne, and Gillian, who are also excellent to work with. Stirling mortgage shop are a company that we will continue to use as they work hard to do the right thing for their customer and are very patient and ensure that their customers understand the best mortgage deal for them.

16 January 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks for sharig Cara, Ricky will be pleased that he did a good job! Thanks for choosing Stirling Mortgage Shop.

Rated 5 out of 5 stars

Have used Stirling Mortgage Shops for…

Have used Stirling Mortgage Shops for years, across 3 different house moves - great knowledge and always fantastic service!

2 March 2026
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Reply from Stirling Mortgage Shop

Thanks Jamie, glad we could help again! Jonnie

Rated 5 out of 5 stars

Highly recommended

Always gets in touch in plenty of time and takes the hassle out of sorting a new deal. Highly recommend Jonnie and the Stirling Mortgage Shop team.

2 March 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Cheers Darryl, appreciate your business as always! Jonnie, Stirling Mortgage Shop

Rated 5 out of 5 stars

Mortgage legends

So grateful that there's companies out there who actually help you!

Johnathan was so patient with me because the whole mortgage thing confuses me 😂 he was so helpful at explaining everything, sometimes many times! To help make the right decision for me. Nothing was too much and was always at the other end phone & email when I needed him!

Thanks guys!

2 March 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Cheers Danielle, i am delighted we could help you and hope we can do so again in the future. Jonnie, Stirling Mortgage Shop

Rated 5 out of 5 stars

Been a customer for 6 years and jonnie…

Been a customer for 6 years and jonnie and the team are all fantastic ..Great communication and they will always be avaliable with advice and help

26 February 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks very much we really do appreciate the feeback! Cheers, Jonnie, Stirling Mortgage Shop

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