Stirling Mortgage Shop Reviews 

772
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff provides extremely helpful guidance, making complex financial processes remarkably easy to understand from start to finish. Consumers note that advisors are exceptionally professional, approachable, and always ready to answer any questions along the way. People deeply appreciate the transparent communication regarding fees and rates, ensuring a completely smooth and stress-free process. Reviewers also point out that the team consistently secures great mortgage deals tailored carefully to individual needs. Many customers express long-term loyalty by returning for repeated service and eagerly recommending the business to friends.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the entire mortgage process is handled... See more

Staff

Users describe complete satisfaction with the staff, consistently praising advisors for being exceptionally... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and expert advice... See more

User experience

Consumers find user experience to be marked by high satisfaction and professional support. Reviewers... See more

Price

Customers consistently note satisfaction with pricing, trusting the team to secure the best possible rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent advisors, fast responses/friendly and not pushy. Would highly recommend. After my mortgage advice I got passed onto another colleague as my house and contents insurance was due and saved £££... See more

Rated 5 out of 5 stars

I have secured my mortgage (Jan '24) and remortgage (Jul '26) with Jonnie. Jonnie and Ritchie are both very knowledgeable in the house buying game and offer the best advice. Jonnie walked me th... See more

Company replied

Rated 5 out of 5 stars

Jonnie from Stirling Mortgage Shop was very helpful- quick off the mark to get started with our mortgage, with lots of good advice and happy to answer any questions. Was recommended by a family member... See more

Company replied

Rated 5 out of 5 stars

Ricky was a tremendous help throughout both arranging our first mortgage and then remortgaging some years after. The process was unfamiliar to us which at first proved daunting, but Ricky’s patienc... See more

Company replied


Company details

  1. #18 of 88 best companies in Mortgage broker
  2. #3 of 43 best companies in Home Insurance Agency
  3. #11 of 56 best companies in Life Insurance Agency

Written by the company

As your local mortgage adviser, we are uniquely placed to find exactly the right mortgage for you with access to a comprehensive range of mortgages from across the market. Stirling Mortgage Shop has been established since 1994 and our advisers have a wealth of experiences. We are committed to providing you with the best possible service and we embrace the ethos of Treating Customers Fairly in our business. It is good for you and it is good for our business. If we treat you well you are more likely to recommend us to friends and family! YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Stirling Mortgage Shop is a trade name of Alexander Associates (Scotland) Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Stirling Mortgage Shop is a trade name of Alexanders Associates (Scotland) Ltd, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority Approved by The Openwork Partnership on 20/02/2023


Contact info

5.0

Excellent

TrustScore 5 out of 5

772 reviews

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5.0

All reviews

(772)

217 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend…

This is the second time we have used Stirling Mortgage Shop. They have always been very efficient and have your best interests at heart. We will continue to use them as they always find the best deals.

2 March 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Cheers Carolie, glad we could help you again. Jonnie, Stirling Mortgage Shop

Rated 5 out of 5 stars

Very informative and efficient service

Very informative and efficient service. Jonnie take the time to explain options and responds quickly to our needs providing reassurance and ease when finding a mortgage.

2 March 2026
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Reply from Stirling Mortgage Shop

Thanks for sharing Chloe. Stirling Mortgage Shop

Rated 5 out of 5 stars

Great service from Jonathan Sharp

Great service from Jonathan Sharp, highly recommend to any future home owners

2 March 2026
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Reply from Stirling Mortgage Shop

KInd of you to share Lee, thnaklyou. Great to work with you both again. Jonnie

Rated 5 out of 5 stars

Jonnie is an excellent advisor and…

Jonnie is an excellent advisor and nothing a hassle , superb service every time we use him building our portfolio . Highly recommend His services .

2 March 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Garry, glad we could help you again and thanks for choosing Stirling Mortgage Shop. Jonnie

Rated 5 out of 5 stars

Very knowledgeable & efficient

Jonnie has been my mortgage advisor for the past 8 years and has been brilliant. He is very knowledgeable and efficient at each step of the process. I don’t even think about going anywhere else when my renewal comes up

2 March 2026
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Reply from Stirling Mortgage Shop

Wow, thanks Laura! We appreciate you choosing to work with us again on your mortgage. Jonnie

Rated 5 out of 5 stars

5 stars - Exceptional service

Jonnie helped us with our first mortgage application when we purchased our home just over two years ago. Jonnie is very knowledgable and made the mortgage application process easy and stress free.
When our 2yr mortgage came up for renewal Jonnie took the time to discuss our renewal options with us and competed the product transfer free of charge.
Jonnie is very knowledgable and has been consistently excellent. I highly recommend him to anyone looking for a mortgage advisor.

1 December 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Delighted to help you again Sophie, thahks for working wih me. Jonnie

Rated 5 out of 5 stars

Remortgage

Ricky at SMS was extremely helpful explaining and sorting out my remortgage details. On time reminders, immediate return of calls with precise and relevant information. I had no issues and felt my remortgage went smoothly and with minimal effort from myself. Top marks.

12 February 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Glad to hear it went well, Kirsty. Thanks for leaving feedback. Stirling Mortgage Shop

Rated 5 out of 5 stars

Friendly, Professional & Clear

Ricky and the team have walked with us through every step of our mortgage journey, giving friendly, matter-of-fact advice from our initial speculation to our final mortgage deal. No question was too small and we always felt understood and supported, with every step fully explained to us. Once we were in the financial position to apply for a mortgage, and then to secure our new home, the process felt simple and stress-free. Highly recommend the Stirling Mortgage Shop, especially as young first-time buyers with no experience in the market.

12 February 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

We are really pleased that you received a great service from Ricky ad the team, and thank you for taking the time to leave a review. We wish you all the best in your first home! Stirling Mortgage Shop

Rated 5 out of 5 stars

Brilliant mortgage advice and service

Brilliant mortgage advice and service.
Very easy and professional service. The team are always helpful and happy to help.
Been with the Stirling Mortgage Shop for years and wouldn't go anywhere else for my mortgage advice.

12 February 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for sharing Andrew, really appreciate your feedback. Stirling Mortgage Shop

Rated 5 out of 5 stars

Ricky is amazing

It was a very smooth process

12 February 2026
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Reply from Stirling Mortgage Shop

Ricky will be delighted with the title of your review!! Thanks for sharing. Stirling Mortgage Shop

Rated 5 out of 5 stars

We have used Stirling Mortgage Shop for…

We have used Stirling Mortgage Shop for 10 years now. Great company, everything straight forward with no messing about.

12 February 2026
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Reply from Stirling Mortgage Shop

We appreciate your sharing, thanks very much. Stirling Mortgage Shop

Rated 5 out of 5 stars

Ricky was first class as always

Ricky was first class as always. He methodically finds the best deal available to suit our needs.

12 February 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Cheers Derrick, thanks for working with us again. Stirling Mortgage Shop

Rated 5 out of 5 stars

Great mortgage experience

Great experience from the moment I entered the office. Very knowledgeable and friendly staff. Wouldn’t consider going anywhere else for my mortgage needs.

12 February 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Cheers Tony, Ricky wil appreciate your feedback.

Rated 5 out of 5 stars

Fantastic service

Wouldn’t go anywhere else for mortgage advice.
Ricky is quick to respond to queries and very knowledgeable.
We have used Stirling Mortgage Shop a few times now and will continue to do so in the future.

12 February 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for leaving such a lovely review, Ricky wil be delighted! Stirling Mortgage Shop

Rated 5 out of 5 stars

Great support from the team giving you…

Great support from the team giving you professional advise and confidence

10 February 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for your kinds words, and for working with us again. Jonnie. Stirling Mortgage Shop

Rated 5 out of 5 stars

Great service

Great service and have helped us both with our mortgage and remortgage and been very informative and helpful both times.

10 February 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Delighted to hear you are happy with our work, Charlie. Thanks for sharing. Jonnie

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