Stivesholidays Reviews 

71
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Our stay with Cornish Riviera Holidays in St. Ives was a disappointing experience defined by a total lack of service and a 'bare minimum' approach to hospitality. The Major Issues: Horre... See more

Rated 5 out of 5 stars

We have used this property several times, principally for the fantastic view over the harbour, which means you can feel that you're on holiday 24/7, in any weather. Furnishings and equipment are perfe... See more

Company replied

Rated 3 out of 5 stars

Wonderful views and location. However, this also meant it was very noisy late at night with people leaving bars and restaurants at the weekends, and the refuse lorries at about 5am on every weekday m... See more

Company replied

Rated 1 out of 5 stars

I booked a cottage with St Ives Holiday/Cornish Horizons (part of Original Cottages group) back in July. The level of cleaning was an absolute disgrace, mould in the fridge and microwave, green mould... See more

Company replied


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2.9

Average

TrustScore 3 out of 5

71 reviews

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1-star

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2.9

All reviews

(71)

1 review in the last 12 months

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Rated 5 out of 5 stars

The apartment has wonderful views from…

The apartment has wonderful views from the lounge windows out onto the bay below. It was very well equipped and clean. The only downsides were the very tight parking spaces in the underground car park and traffic noise when the windows were open.

15 July 2023
Unprompted review
Rated 1 out of 5 stars

Never again!!!

We decided we had to leave a review for Flat 2 Chy Rosewarne as we didn’t want anyone to experience what we did!

As soon as we walked in, there was a strong smell of damp, but we accepted this because these properties are old. However, on visiting the toilet, that is where the nightmare began! There was urine on the seat and faeces all over the back of the rim and underneath the toilet seat. The Kitchen was filthy with stains and crumbs. Beds were covered in sand and hairs. Shower head, light fittings, radiators and literally anything you touched covered in filth.

We read the terms and realised that we would need to vacate for 2 hours whilst the cleaners came back. We decided to clean ourselves as obviously they didn’t know how to clean in the first place and 2 hours just would not cut the amount of filth. The dirt in this property goes back years, which is worrying, as it’s obviously not been deep cleaned during or after covid. I don’t mind dated, but this property certainly needs a lick of paint and new appliances, cutlery, plates etc.

Real shame you don’t do spot checks on this property as the fact that you have this one on your books has led us to believe anything booked via yourselves could be the same standard as this. We have booked with you for over 25 years, but will never again.

Please for the benefit of others, do something about this property or maybe ask the owners to come and visit for a week and see how they get on.

13 May 2023
Unprompted review
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Reply from Stivesholidays

Hi Laura

Thank you for your review.

I am sorry that you were disappointed with your stay.

I can see that this is with one of our dedicated Complaint Managers who will be in touch with you to discuss this further.

Kind regards

Rated 4 out of 5 stars

Great place for a short break

Great place for a short break. Close to town centre and coastal footpath. Flat ground floor, ideal for a family with small dog. Great to have parking onsite. With small pleasant garden/patio.

6 April 2023
Unprompted review
Rated 3 out of 5 stars

Wonderful views and location let down by housekeeping

Wonderful views and location. However, this also meant it was very noisy late at night with people leaving bars and restaurants at the weekends, and the refuse lorries at about 5am on every weekday moring just below the bedroom windows.
Unfortunately housekeeping seemed to have failed to prepare the apartment for our arrival so we had to make our own beds, buy toilet paper, bin bags and dishwasher tablets etc. We did report the bedlinen situation as soon as we arrived and they were very apologetic. In the meantime we found spare bedlinen (quite old and worn) and made the beds ourselves.

12 November 2022
Unprompted review
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Reply from Stivesholidays

Thank you for taking the time to provide feedback following your stay in St Ives. We are sorry that there was an issue with the changeover being incomplete upon your arrival . The property is described as centrally located amongst many shops and restaurants. We have many properties available in a quieter location for future reference.

Rated 5 out of 5 stars

Professional, easy to book online, good communication

Have booked with this company a number of times for holidays in St Ives and have found them to be very professional, easy to make online bookings with and clear communication & information leading up to my holidays. Have just booked another one through them for next year!

5 November 2022
Unprompted review
Rated 4 out of 5 stars

Read the small print……..

The staff and property were brilliant..however….the allocated parking was at the rugby club 1 mile up a steep hill making its use to two older people useless.we had to use the island car park. Be aware when booking and when I rebook will be trying to negotiate a deal re the parking.

28 October 2022
Unprompted review
Rated 5 out of 5 stars

The property was lovely

The property was lovely, and the staff of St Ives Holidays were available by phone, and very helpful, when I had some questions.

22 October 2022
Unprompted review
Rated 5 out of 5 stars

The property An Marghty in St ives was…

The property An Marghty in St ives was lovely, very clean and comfortable, everything and more was provided within the property.
Small enclosed garden was great for my dog.
Parking was an absolute blessing. It was about 10-15 minutes walk into St ives, there is a steep hill on the way back but there is a bus every 30 minutes that gives you a lift to the top if you struggle to walk up it.
I would definitely recommend the property and I look forward to returning next year.

3 October 2022
Unprompted review
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Reply from Stivesholidays

Hi there Angie! Thank you so much for taking the time to leave us this lovely review. We are so happy to hear your experience with us was a good one and we cannot wait to welcome you back to St Ives again!

Rated 5 out of 5 stars

stunning view and brilliant location

I stayed for 3 weeks at the beginning of July, I have been in the Carrack Widden Complex several times before, always on 4th floor and can highly recommend it. You can reach Porthminster Beach in minutes, also Bus and train station and shops. Carrack widden lies on an upper level, so you have to manage a steep hill, when coming back from village. CW 46 has an unbeatable view from livingroom and easy parking, I comes with comfortable and stylish interior and there is lot of storage (+ hangers!!) in the bedroom, comfortable bed as well, you can fully rely on the description at the website. No problems with the electronic devices and WiFi. The bedroom goes to rear where the carpark is and to Albert road, but there is little noise at night. However it is recommended to close window at night for security reasons, The flats are reached by a passway which leads alongside the bedrooms. CW46 bedroom has a window with "painted" glass so that privacy is secured but in consequence you have no outlook.The kitchen utensils are a bit basic, for example no salad bowl, no teapot. I have also missed a drying rack. Early booking is necessary because the flat is very much sought after.

25 June 2022
Unprompted review
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Reply from Stivesholidays

Hello Astrid! Thank you so much for taking the time to leave us this lovely review. We are so happy to hear your experience with us was a good one and we cannot wait to welcome you back to St Ives again!

Rated 5 out of 5 stars

I am a larger person the cottage is…

I am a larger person the cottage is compact for me but ok for someone normal size very well maintained and clean everything there that you may want to use all in all very nice experience

24 September 2022
Unprompted review
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Reply from Stivesholidays

Hello Nick, Thank you for taking the time to leave us with your review - we really value all forms of feedback from our guests experiences. We are so pleased to hear you had a lovely stay and enjoyed the property. We hope to welcome you back to St Ives soon.

Rated 5 out of 5 stars

We keep coming back every year!

We have used this property several times, principally for the fantastic view over the harbour, which means you can feel that you're on holiday 24/7, in any weather. Furnishings and equipment are perfectly adequate for a holiday. Downsides are the long, steep staircase to the flat and the rear access lane past the fish and chip shop, which can be a bit unpleasant, but if you can cope with that, the benefits far outweigh these. Everything about St. Ives has been said elsewhere and we will keep coming back every year!

17 September 2022
Unprompted review
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Reply from Stivesholidays

Good morning,
Thank you for taking the time to feedback on your holiday, we are so glad the cottage was comfortable and had everything you needed. We hope to welcome you back to St Ives very soon!

Rated 5 out of 5 stars

Everything as advertised if not better

17 September 2022
Unprompted review
Stivesholidays logo

Reply from Stivesholidays

Hello Steve, Thank you for taking the time to leave a review - we really value all forms of feedback from our guests experiences. We are so pleased to hear you had a lovely stay and enjoyed the property. We hope to welcome you back to St Ives very soo

Rated 5 out of 5 stars

Booking was straight forward & I was…

Booking was straight forward & I was kept up to date with all of my holiday details.
I would definitely use St Ives Holidays again for any future bookings & recommend them to family & friends!

24 August 2022
Unprompted review
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Reply from Stivesholidays

Hi there! Thank you so much for taking the time to leave us this lovely review. We are so happy to hear your experience with us was a good one and we cannot wait to welcome you back to St Ives again!

Rated 5 out of 5 stars

A lovely week’s stay at the Green House…

A lovely week’s stay at the Green House cottage in the beautiful St Ives.
A charming cottage extremely close to Porthmeor beach and a very short walk to the harbour, shops and restaurants.
Lovely view from the master bedroom and hearing the sea every morning was very relaxing .

12 August 2022
Unprompted review
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Reply from Stivesholidays

Hello Alison, Thank you for taking the time to leave us with your review - we really value all forms of feedback from our guests experiences. We are so pleased to hear you had a lovely stay and enjoyed the property. We hope to welcome you back to St Ives very soon!

Rated 5 out of 5 stars

It all worked well.

It all worked well.
We spend a great week at St. Ives even when it becomes more crowded every year.

20 August 2022
Unprompted review
Stivesholidays logo

Reply from Stivesholidays

Hello Klaus, Thank you for taking the time to leave us with your review - we really value all forms of feedback from our guests experiences. We are so pleased to hear you had a lovely stay and enjoyed the property. We hope to welcome you back to St Ives very soo

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