Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more
Company replied
A beautiful clean burning candle with a lovely scent. I have had these candles before and they never disappoint. I did have an issue with a broken candle on delivery. Adelina responded to my email... See more
Company replied
I’ve been a fan of Stoneglow for many years after buying a reed diffuser in a small gift shop in Norfolk. I’ve since ordered many times from the website. The products always smell really lovely and... See more
Company replied
Company details
- #86 of 93 best companies in Candle shop
- #313 of 375 best companies in Gift shop
Written by the company
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Contact info
5 Lyon Road,, RM1 2BA, London, United Kingdom
- 020 8595 8878
- onlineshop@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4.3
Excellent
593 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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My new favourite fragrance!
My new favourite fragrance!
I love this candle I purchased it for myself after being gifted one by my daughter. It burns beautifully and lasts for ages. The sign of a premium product! Beautifully packaged. Delivered swiftly with the gift of a travel sized candle included.
I will most certainly be trying more of StoneGlows products.
29 July 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Mrs. Bailey, Thank you so much for taking the time out of your day to leave a review, we really appreciate hearing that you enjoy our products.
Great lovely diffuser would buy again…
Great lovely diffuser would buy again from this site
29 July 2024
Reply from stoneglowcandles.co.uk
Hi Natalie, thank you so much for taking the time to leave a review, we're so glad you enjoy our products.
Great customer service!
Great, prompt delivery. Unfortunately, part of my order was incorrect, with the wrong fragrance oil being sent. However, this was instantly rectified when raised and the ordered oil being sent out with no quibble or question, which I received the following day - I was advised too that I could keep the oil sent originally. Thanks to Adriana for sorting - very impressed. I will definitely be a returning customer!
15 July 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Jane, thank you for taking the time to share your experience with us. We're truly apologetic that there was an issue with your order, thank you for letting us redeem ourselves and we look forward to hearing more from you in the future.
Box and packaging damaged in transit
I purchased the Modern Classics - Pink Peony & Gardenia - Reed Diffuser for a gift but ended up keeping the product because although the scent bottle and reeds weren't damaged, the box was crushed and torn in transit. I contacted Stoneglow and they were happy to send a replacement box but by that time it was too late.
5 July 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hi, thank you so much for taking the time to leave your review, we really appreciate the feedback; Our apologies you had a bad experience with the courier service, our staff do everything possible to ensure the highest level of quality control on our end.
Excellent service and great reed…
Excellent service and great reed diffusers.
Bought them for my son as a house warming present. He was very happy.
I will definitely be ordering from this company again 🙂
5 July 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Nicola, thank you so much for taking the time to leave a review, we greatly appreciate hearing how much you enjoy our products. wishing your son the best in his new home.
Great product
Such wonderful products. Unfortunately the fragrance I required is seasonal so opted for a new aroma. Didn’t disappoint and a free candle. What is there not to like
5 July 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Julie, thank you for your review. We really appreciate you taking the time to share your experience with us, we're sorry to hear that your preferred fragrance was unavailable, but don't worry we have a new seasonal collection on the way.
Great service beautiful products
Great service beautiful products, a surprise gift of a candle also arrived with my order, nice touch.
5 July 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Carol, thank you for your review. We really appreciate you taking the time to share your experience with us!
Stoneglow fantastic fragrances
Great company easy to deal with and prompt delivery, there diffusers are excellent and really make a room smell great, highly recommend
28 June 2024
Reply from stoneglowcandles.co.uk
Hello Lesley, thank you for your review. We really appreciate you taking the time to share your experience with us!
Reply from stoneglowcandles.co.uk
Hello Jo, thank you for your review. We really appreciate you taking the time to share your experience with us!
Reply from stoneglowcandles.co.uk
Hello Carey, thank you for your review. We really appreciate you taking the time to share your experience with us!
Reply from stoneglowcandles.co.uk
Hello Tricia, thank you for your review. We really appreciate you taking the time to share your experience with us!
Reply from stoneglowcandles.co.uk
Hello Pauline, thank you for your review. We really appreciate you taking the time to share your experience with us!
I absolutely love the smell of the…
I absolutely love the smell of the truffle diffuser my favourite. I will only buy it when there is a offer on. has I do think it is very expensive.
3 June 2024
Reply from stoneglowcandles.co.uk
Hello Jacqueline, thank you for your review. We really appreciate you taking the time to share your experience with us!
Very well packed parcel arrived when…
Very well packed parcel arrived when expected with a lovely added bonus of two small candle tins!
3 June 2024
Reply from stoneglowcandles.co.uk
Hello Sue, thank you for your review. We really appreciate you taking the time to share your experience with us!
Excellent service and I love all the…
Excellent service and I love all the products.
The reed diffusers also last longer compared to others.
I only wish they kept my favourite product so far blue spruce and vetivert diffuser.
Adorable and addictive odour.
29 May 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We're so happy to hear that you've had a 5-star experience at Stoneglow!
Stunning
Stunning, classy and great value.
The Reed diffusers, candles and wax melts last such a long time. The scents are very natural smelling and really quite different from most. My favourite is the Fleur aquatica Reed diffuser and the cinnamon and orange
20 May 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We're so happy to hear that you've had a 5-star experience at Stoneglow!
Very good value
18 May 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Kevin, thank you for your review. We really appreciate you taking the time to share your experience with us!
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We're so happy to hear that you've had a 5-star experience at Stoneglow!
Excellent price for this wonderful…
Excellent price for this wonderful diffuser refill which my wife loves. The packaging of the order was spot on. Just a shame that it took 5 days for Evri delivery.
29 April 2024
Reply from stoneglowcandles.co.uk
Hello John, thank you for your review. We really appreciate you taking the time to share your experience with us!
Amazing products
Amazing service and products, I love the English pear and freesia! Best oil I've used in my diffuser
29 April 2024
Reply from stoneglowcandles.co.uk
Good morning, thank you for your review. We really appreciate you taking the time to share your experience with us!
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