stonehillshair.co.uk Reviews 

115
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been going through a hair journey this last year growing out my very short textured pixie , Michael has made sure we adapt my hair throughout the process without sacrificing style while growing... See more

Rated 5 out of 5 stars

Great hair product! I love it for styling my short bob, it works well without making it sticky or dull or greasy and gives it volume where needed ....The product arrived on time in a protective envel... See more

Rated 5 out of 5 stars

Appointment began with a lovely Welcome from Michael!! Michael is kind, thoughtful, and his beautiful awareness always amazes me!!! He is a "Master" knowing just the perfect color (highlights, low... See more

Rated 4 out of 5 stars

Needed to email as forgot to use discount code. Sadly i was not eligible as didnt meet min. req for spend which was not obvious when I ordered. However response was quick and so was delivery.

Company replied

Company details

  1. #3 of 7 best companies in Hairdresser

Written by the company

Stonehills Hair is an award-winning salon with over 20 years in the industry, founded on a passion for delivering expert hairdressing with a welcoming, talented, and creative team. We believe that beautiful hair isn’t just about the time spent in the salon—it’s about ensuring you can achieve healthy, gorgeous hair every day. That’s why we offer expert guidance, personal home hair care tips, and professional product recommendations tailored to your unique needs. At Stonehills Hair, we provide luxury haircare for every version of you, combining real-life expertise with a deep understanding of hair. Our team is committed to supporting your lifelong haircare journey, ensuring that your hair not only looks great but feels its absolute best. We are proud to stock an extensive selection of premium haircare brands, including Davines, R+Co, R+Co Bleu, Moroccanoil, Kérastase, GHD, Popband, and much more. Carefully chosen for their high performance and exceptional results, our product range ensures that whether you’re visiting us in-salon for a personalised consultation or shopping online for your favourite professional products, you can maintain salon-quality hair at home with ease. Located in the heart of Welwyn Garden City, our boutique-style salon is set in a vibrant town centre surrounded by a fantastic choice of shops and eateries. Our warm, inviting atmosphere reflects our commitment to exceptional service, where every detail—from the design to the experience—is shaped by our dedicated team. Discover the Stonehills Hair difference: expert hairdressing, luxury haircare, and a seamless online shopping experience that ensures your hair gets the very best, wherever you are.


Contact info

4.8

Excellent

TrustScore 5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(115)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

responsive to emails

Needed to email as forgot to use discount code. Sadly i was not eligible as didnt meet min. req for spend which was not obvious when I ordered. However response was quick and so was delivery.

12 August 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you for your feedback, Eva. We’re glad you were happy with the quick turnaround and email response. We did try to offer an alternative solution so you could still use the promo code, but we always take comments on board to see how we can improve. Hope to welcome you back again.

Rated 5 out of 5 stars

Good price

Good price, delivered as promised. Thank you

7 July 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks so much, Tony — we’re glad everything arrived as expected. We really appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Well packaged. All round good service.

23 June 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you for your review! We’re happy to hear your order arrived quickly and well packaged. We really appreciate your feedback.

Rated 5 out of 5 stars

Came on time

16 June 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you, Paula! We’re happy your order arrived on time and that you had a smooth experience with us.

Rated 5 out of 5 stars

A Truly Exceptional Salon Experiences

rarely write reviews, but I felt this salon truly deserved one.
This is a highly professional and high-quality salon. My hair colour turned out exactly how I wanted, and even after the second wash, my hair still feels super healthy—not dry at all, which is often the case for me after colouring.

Beyond the excellent service, the entire team was incredibly warm and kind. As a psychologist, I naturally observe how people interact, and I was genuinely impressed by the way the staff communicated with each other and with their diverse range of clients. Everyone was treated with equal friendliness and care, creating a welcoming, inclusive atmosphere that makes you want to come back.

9 June 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you so much for taking the time to leave such thoughtful feedback. It means a lot to our whole team to know you felt welcomed and well looked after, and we’re thrilled your hair feels and looks just as you hoped. We really appreciate your recommendation.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had ordered 2 products instead of just 1 and they rang me straight away to check. They refunded the overpayment immediately.
Product arrived really quickly and I got a couple of free gifts as well.
Thoroughly recommend and I will definitely be shopping with them again.

3 June 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you so much for your lovely review. We’re really pleased to hear our team was able to assist quickly and get everything sorted for you. It means a lot to know you’d recommend us and will be shopping again – we look forward to it!

Rated 5 out of 5 stars

Great customer service!

Wonderful product and fast delivery! Great customer service thank you :)

7 May 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you, Mary! So glad your order arrived quickly and that you’re happy with the product and service. We hope to see you again soon!

Rated 5 out of 5 stars

Excellent Service from Stonehills Hairdressing!

"I recently purchased the GHD Curve Soft Curl Tong from Stonehills Hairdressing, and I was impressed by their service. The dispatch was incredibly quick, and the product arrived in perfect condition. A seamless shopping experience—highly recommend!

30 April 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you, Jack! We’re so pleased to hear your order arrived quickly and in perfect condition. It’s great to know you were happy with the service — we really appreciate the recommendation!

Rated 5 out of 5 stars

Great products,fantastic…

Great products,fantastic service,communication and delivery.Will definitely use again.Thankyou.

1 May 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you so much, Clare! We’re really pleased to hear you were happy with the products, service, and communication. It means a lot to know you’d shop with us again.

Rated 5 out of 5 stars

Product is just what I wanted

Product is just what I wanted, arrived in a few days, free sample was gladly recieved. Will use the company again in the future.

26 April 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you so much for your lovely review. We’re really pleased we could resolve things quickly and that your order arrived with a few extra treats! We really appreciate your support and look forward to helping again soon.

Rated 5 out of 5 stars

Everyone at Stonehills Hairdressers is…

Everyone at Stonehills Hairdressers is amazing, I always feel very welcomed, Mike is so patient listening to my demands of what I want and advises professionally on what's possible and what not and why. Results are brilliant every time! Thank you so much for the care I am receiving on every visit

3 May 2025
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you for this kind review — we’re so happy you feel well looked after and confident in the advice you receive. It’s a real pleasure to have you as a regular guest.

Rated 5 out of 5 stars

Great company - Thanks so much

Fabulous communication and delivered VERY quickly. I highly recommend this company and will buy from them again.

23 April 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks so much, Emma! We’re thrilled you were happy with the communication and speedy delivery — really appreciate your recommendation.

Rated 5 out of 5 stars

Great service

Great service, fast delivery highly recommended company...

16 April 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you, Lynn — so pleased you found our service and delivery up to scratch. We’re grateful for the recommendation!

Rated 5 out of 5 stars

Consistently good

Warm reception from the staff member at the till and the salon is clean with a professional feel. Mario cuts my hair every time and never disappoints. Thank you.

11 April 2025
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks, Deborah. It’s lovely to hear your visits with Mario are always reliable and that the team’s welcome stands out. We really appreciate you taking the time to share your thoughts. Look forward to seeing you again soon.

Rated 5 out of 5 stars

Great customer service and quick…

Great customer service and quick delivery.
Thanks so much 😁

14 March 2025
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks, George—we really appreciate your feedback. It’s great to hear everything went smoothly with your order and delivery. Hope to see you back again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look