stonehillshair.co.uk Reviews 

115
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have been going through a hair journey this last year growing out my very short textured pixie , Michael has made sure we adapt my hair throughout the process without sacrificing style while growing... See more

Rated 5 out of 5 stars

Great hair product! I love it for styling my short bob, it works well without making it sticky or dull or greasy and gives it volume where needed ....The product arrived on time in a protective envel... See more

Rated 5 out of 5 stars

Appointment began with a lovely Welcome from Michael!! Michael is kind, thoughtful, and his beautiful awareness always amazes me!!! He is a "Master" knowing just the perfect color (highlights, low... See more

Rated 4 out of 5 stars

Needed to email as forgot to use discount code. Sadly i was not eligible as didnt meet min. req for spend which was not obvious when I ordered. However response was quick and so was delivery.

Company replied

Company details

  1. #3 of 7 best companies in Hairdresser

Written by the company

Stonehills Hair is an award-winning salon with over 20 years in the industry, founded on a passion for delivering expert hairdressing with a welcoming, talented, and creative team. We believe that beautiful hair isn’t just about the time spent in the salon—it’s about ensuring you can achieve healthy, gorgeous hair every day. That’s why we offer expert guidance, personal home hair care tips, and professional product recommendations tailored to your unique needs. At Stonehills Hair, we provide luxury haircare for every version of you, combining real-life expertise with a deep understanding of hair. Our team is committed to supporting your lifelong haircare journey, ensuring that your hair not only looks great but feels its absolute best. We are proud to stock an extensive selection of premium haircare brands, including Davines, R+Co, R+Co Bleu, Moroccanoil, Kérastase, GHD, Popband, and much more. Carefully chosen for their high performance and exceptional results, our product range ensures that whether you’re visiting us in-salon for a personalised consultation or shopping online for your favourite professional products, you can maintain salon-quality hair at home with ease. Located in the heart of Welwyn Garden City, our boutique-style salon is set in a vibrant town centre surrounded by a fantastic choice of shops and eateries. Our warm, inviting atmosphere reflects our commitment to exceptional service, where every detail—from the design to the experience—is shaped by our dedicated team. Discover the Stonehills Hair difference: expert hairdressing, luxury haircare, and a seamless online shopping experience that ensures your hair gets the very best, wherever you are.


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4.8

Excellent

TrustScore 5 out of 5

115 reviews

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4.8

All reviews

(115)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic from start to finish x

After looking for a product for hours i eventually came across Stonehills Hairdressers website, i was a little sceptical about purchasing from a hairdressing site but after looking at all the 5* reviews on trustpilot i ordered my product. Am i glad i did, i ordered in the morning & received my purchase the next morning!!! It was really well packaged even a wee freebie throne in. I wouldn’t hesitate to recommend anyone to buy with confidence from Stonehills Hairdressers, whenever i am ordering products i will absolutely look here first.

28 March 2025
Unprompted review
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Reply from stonehillshair.co.uk

Really pleased to hear this—thank you for taking the time to share your experience. We’re so glad you found us and that everything from the service to the little touches made a difference. You’re always welcome back.

Rated 5 out of 5 stars

Great service.

Great service.

27 February 2025
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Reply from stonehillshair.co.uk

Appreciate the kind words, Sammy. We’re glad you had a good experience and look forward to helping again in the future.

Rated 5 out of 5 stars

Great experience

Super quick shipping and product arrived in perfect condition. Would definitely order again

22 February 2025
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Reply from stonehillshair.co.uk

Thank youfor taking the time to review us Alex! We’re so pleased to hear your order arrived quickly and in perfect condition. We take pride in every detail—so it’s lovely to know it shows. Looking forward to welcoming you back to the shop again soon.

Rated 5 out of 5 stars

Amazing once again

Mario has done my hair multiple times now and every time he has made my day. He is also such a lovely funny person which makes the overall experince even better

13 February 2025
Unprompted review
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Reply from stonehillshair.co.uk

Thank you, Caitlin! We absolutely love hearing this. Mario will be touched by your kind words. We’re so glad each visit has made your day, we look forward to welcoming you back again soon.

Rated 5 out of 5 stars
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Reply from stonehillshair.co.uk

Thank you so much! We’re happy you had a great experience with both our service and the product. Your support is valued, and we hope to welcome you back again soon.

Rated 5 out of 5 stars

Great little find online

Great little find online. Would definitely use again for ordering my hair products as they had the item I needed when no one else did. Very happy customer and a little freebie sachet was a nice surprise within my parcel. Cheers 👍

4 February 2025
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Reply from stonehillshair.co.uk

Dear Lisa,

Thank you so much for your lovely review! We’re delighted to hear that you found exactly what you were looking for and that you had a great shopping experience with us.

It’s nice to know the little freebie was a nice surprise—we love adding those extra touches. We appreciate your support and look forward to helping you with your haircare needs again in the future.

Rated 5 out of 5 stars

I love this place for buying products

I love this place for buying products! They stock a huge and absolutely fantastic range of everything your hair will love and are so knowledgable and helpful if you have questions. Always friendly and super quick at the till and prices same as buying online. A real win.

8 February 2025
Unprompted review
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Reply from stonehillshair.co.uk

Thank you for your positive feedback! We’re passionate about using the products ourselves, which allows us to provide expert advice and personalised recommendations tailored to your hair’s needs.

It’s great to hear that you’ve had a smooth experience both in-store and online. We appreciate your support and look forward to welcoming you again soon.

Rated 5 out of 5 stars

Exceptional service and product range

I had a couple of queries and the personal service via email was excellent. The product range is superb and I can tell it’s an extremely well run business. I’ll be back!

18 January 2025
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Reply from stonehillshair.co.uk

Thanks, Liz - we’re so pleased you found our service helpful and that you love our product range. Looking forward to having you back!

Rated 5 out of 5 stars

recomended

nice things good quality

30 December 2024
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Reply from stonehillshair.co.uk

Great to hear you'd recommend us, Cem! Thanks for your order and feedback - we really appreciate it.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, thanks.

20 December 2024
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Reply from stonehillshair.co.uk

Thanks, Pauline! Glad to hear your order arrived quickly. We appreciate your feedback!

Rated 5 out of 5 stars

Great service

Great service. Quick and as advertised.
Happy to use again.

29 November 2024
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Reply from stonehillshair.co.uk

Thanks, Jane! Great to hear everything was quick and as expected. We look forward to helping you again.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Got this as a gift for my daughter as part of birthday pressie 😉 she had read about it.....birthday not for a couple of weeks!!! I'm sure all will be good and I will return to your site!
Thank you

8 November 2024
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Reply from stonehillshair.co.uk

Thanks, Jean - it’s great to know you were happy with the service and speed. Looking forward to helping you again!

Rated 5 out of 5 stars

Fab company

18 November 2024
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Reply from stonehillshair.co.uk

Thanks, Anne. So glad you think so—we really appreciate your support.

Rated 5 out of 5 stars

Excellent quick and reasonably priced. Very happy

Ordered hair straighteners GHD they are brilliant.Was a very good service ordering very straight forward and received them within four days Will shop with you again

30 October 2024
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Reply from stonehillshair.co.uk

Thanks, Jane. So pleased you’re happy with your GHD and found the process smooth. We really appreciate your support and look forward to seeing you again.

Rated 5 out of 5 stars

Amazing staff here

Amazing staff here, always put a smile on your face! Thank you for being you!

22 October 2024
Unprompted review
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Reply from stonehillshair.co.uk

Thanks, Mark. That’s such a lovely thing to say! We’re so glad we can bring a smile to your face—see you again soon.

Rated 5 out of 5 stars

Really great customer service

Really great customer service. Very informative and tailored to clients. Would recommend

21 October 2024
Unprompted review
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Reply from stonehillshair.co.uk

Thanks, Eva. We’re so pleased you found our service informative and tailored to you. We really appreciate your recommendation.

Rated 5 out of 5 stars

Pure luxury

Wow Adam you really made me feel like a princess, I had my hair done for the first time at Stonehills, ready for my Wedding the next day. The moment you introduced yourself and offered some advice, I felt completely relaxed, then you washed my hair and the experience took off from that moment, the way you stylised it was just beautiful and it lasted perfectly the following day, even though the weather was still wet. Adam offered me great advise and had a great chat. You went above and beyond with the little treats and the umbrella you gave me!, ( it was raining) That was not just a super hairstyle, it was a luxury experience, you were kind and I would come back to you soon! Thank you

8 October 2024
Unprompted review
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Reply from stonehillshair.co.uk

Thank you, Sonia. Your kind words mean so much to us. Adam will be delighted to hear how special your experience was, especially ahead of such an important day. We’re so pleased you felt relaxed, loved your hair, and appreciated the little extras. Wishing you all the best, and we’d love to welcome you back again soon.

Rated 5 out of 5 stars

Great service as always

Great service as always. Speedy delivery and product as expected. Many thanks Sue

30 September 2024
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Reply from stonehillshair.co.uk

Thanks, Sue. We really appreciate your continued support. Great to hear everything arrived as expected—see you again soon.

Rated 5 out of 5 stars

GHD CHRONOS Straighteners Online Order

I have just bought a limited edition set of GHD CHRONOS straighteners from Stonehills and am so impressed with this company - they were at my house less than 24 hours after ordering and the company kept in touch throughout the process- really lovely company and the service is first class - packaging was superb cannot praise them enough.

26 September 2024
Unprompted review
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Reply from stonehillshair.co.uk

Thanks, Deborah. We’re so pleased you’re impressed with the service and that your GHD CHRONOS arrived so quickly. We really appreciate your kind words and hope you love using them. Let us know if we can help with anything else.

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