We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... See more
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Charcoal
Well packed, quick, everything in great shape. Product is excellent. I really enjoy the shape of the plates!
Quick shipping and the dishes are…
Quick shipping and the dishes are beautiful! You can tell they are made well and will last for many years, and they also look great!
All items came in perfect condition
One of my bowls came broken
One of my bowls came broken. They sent me a new one. They were very fast at replying
Great Quality & Customer Service
I had an issue with my dinnerware set not matching the product photos, but Stone + Lain’s customer service was very helpful and worked with me to make things right. The quality of the dinnerware itself is great, and I’m very happy with it overall. I appreciate how they handled everything and would purchase from them again.
Replacement dinner plates
Thank you very much for a quick response. The two replacement dinner plates arrived undamaged not even a scratch. I will consider your company for any dinnerware I might need in the future.
Love them for our newly remodeled kitchen
Just starting to use the dishes. They are heavier than what I am used to, but I like the color and they look beautiful in our newly remodeled kitchen. Nothing was chipped or broken in the shipment, everything was well packaged.
Nice plates and bowls good feel
Fantastic service and high quality dinnerware!
The dinnerware is beautiful and very high quality! I received the set in a very timely manner and no issues at all with ordering or delivery. A couple of the bowls did arrive with hairlines cracks, but their customer service was fantastic and replaced them right away. They were very helpful and great communication! I would absolutely buy from them again, and I highly recommend them for anyone else looking for unique, quality dinnerware!
Immediate helpful assistance with a…
Immediate helpful assistance with a damaged freight delivery
Responded positively on something I…
Responded positively on something I doubted was possible and my request was taken care of.
The product we received far exceeded…
The product we received far exceeded our expectations; it is of very high quality, and we are very happy to have chosen this brand.
I was very happy that your team/walmart…
I was very happy that your team/walmart could work out a breakage purchase on my Albie Dinner Plate- Red & Black. I feel like they had to look and create the opportunity. Thanks very much for making it "doable" !
The stoneware is very nice
The stoneware is very nice, just as advertised. It arrived on time and well-packed. This is what my granddaughter and her husband requested for their new home and it looks beautiful on their table.
Received order quickly
Received order quickly. Despite being packed very well, there was one cracked bowl. I emailed the company that day (a Saturday) and by Monday a replacement bowl was shipped. Great customer service!
Love my new dishes!
Great customer service response.
Disappointed: I wanted the Haven beige
I wanted the haven beige. I received the first order & the stoneware was grey. I returned and they sent another 8 piece, but the ‘beige’ is clearly grey. There is no cream or light tan anywhere. I will say the quality is wonderful, but saying it’s beige is misleading. The website dishes clearly look beige/cream. I was really disappointed.
A lot of unexpected help
Even though they don’t normally sell by the piece. They were able to locate and sell a piece of my dinner with that. I bought four years ago. That was wonderful and really appreciated.
Looks great
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