We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great shipment. Arrived packaged well. The plates and bowls are beautiful, sturdy, well stackable, microwaveable, dishwasher safe…everything we were looking for. It’s just like what we expected based... See more
I ordered a dinnerware set that I was very excited about and upon receiving unfortunately was not going to work for our family. Had to much of a matte finish. However, costumer service was quick to... See more
For the price I was just impressed and I am a private chef. I’m always looking for beautiful white dishes, I really just wanted all the plates, but I decided that I will use the little coffee mugs fo... See more
4.5
Excellent
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stone+Lain Ceramic Dishes
Stone+Lain makes beautiful ceramic dishes in a variety of colors. I love my new green ceramic dishes.
22 September 2024
Plate Order
I needed one replacement plate and the set of four I bought matched perfectly. Fast shipping and packed well. Thank you!
9 September 2024
16-piece collection.
The price of a 16-piece collection was exceptionally reasonable. I was kept informed of shipping and delivery information. The package arrived on time and was packed with care, so all items were safe and sound upon delivery.
12 September 2024
Reply from Stone Lain
Hi,
we are sorry to hear that you have a plate missing. Please reach out to our support team at "support@stonelain.co" to confirm your shipping address.
Once the shipping address is confirmed, the team will be able to send out a replacement for the missing piece.
Have a good day,
Stone + Lain Team
Set was so well packed
Set was so well packed. Arrived in perfect condition and is absolutely beautiful!
6 September 2024
Prompt delivery and beautiful plates!
26 August 2024
Easy to work with and fixed my problem…
Easy to work with and fixed my problem quickly !
10 August 2024
Great product and wonderful costumer service
Beautiful product and wonderful customer service!
5 August 2024
Terrible customer service!!
I placed an order on Friday. Received an email same day saying it was shipped. When I check tracking number it says label created. A week later and it still hasn't shipped. I have sent many emails and left many voicemails. No response from the company. Terrible customer service!
31 July 2024
Unprompted review
Reply from Stone Lain
Hi Tracy,
thank you for sharing your feedback.
An email was sent to answer your questions. As mentioned, there is a package that is currently in transit and we are in contact with FedEx to get the update on the second package.
Once we have a response from FedEx, we will send you the follow up via email.
Have a good day
Cannot recommend Stone + Lain enough!!
I love everything about this company and their products. STUNNING dinnerware for such an amazing price. Cannot be happier with my purchase and will absolutely be buying again. Their customer service team and social media team does an amazing job!
28 June 2024
Customer service was great
Customer service was great! They were able to replace a piece of a set and were so helpful along the way. Thank you!
2 July 2024
Went above and beyond for my needs and…
Went above and beyond for my needs and concerns. They care about their customers.
26 June 2024
Horrible Customer Service and they only give you a credit option instead of a refund even though you don't want to buy anything from them again!
This was all ordered through Amazon, but upon waiting for their reply, it became too late for me to return through Amazon. First set of dinnerware were horribly defective. Exchanged for another brand and they weren't as bad. Took me three weeks (or more) to work with customer service - Their response time was 3 days or more every time I had to communicate with them. They only use email. After all was exchanged they owed me a credit of $10, but said they could not refund me because I ordered through Amazon. Instead they gave me a code to use on their website as a credit. I have no intentions of purchasing anything from this company again. They offer no other options for a refund (send something electronically or by check). With that policy they are allowed to keep my $10 credit. I've contacted Amazon and hopefully they can help me get my refund back.
20 June 2024
Unprompted review
Reply from Stone Lain
Hi Haley,
thank you for your review. We are sorry to hear that you have received 2 damaged cups.
We sent you an email to offer you some options on how to proceed regarding the damaged mugs.
Have a good day,
Stone Lain Team
Replacements
They allowed me to replace some plates that I accidentally broke which I don't believe is their typical process. Now I have my full set again! I love these dishes and they were a wedding gift. Originally I was only sent 1 of 2 items and they quickly fixed the error and sent me the second item!
22 May 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.