Stones Boatyard Ltd Reviews 

1,494
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 473 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders consistently arrive the very next day packed with great care. Buyers are also deeply impressed by the wonderful personal touches, such as custom handwritten notes and thoughtful extras included inside the boxes. Some reviewers were not happy with minor initial delivery snags or missing components, though the responsive team quickly resolved those problems. Despite experiencing these occasional hiccups, people consistently find the overall purchasing service highly dependable and look forward to returning for future equipment needs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that items arrive in perfect... See more

Delivery service

Clients share positive opinions on delivery_service, noting consistently fast shipping times and reliable... See more

Service

People report positive experiences with service, describing it as fast, efficient, and second to none.... See more

Order

Reviewers highlight positive aspects of ordering, noting that the order process is super easy and items are... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reviews are all true. A company whose Customer Service is exemplary. Ordered a Yeti Tundra 45 & Yeti ice (what a cooler)online Tuesday morning, arrived Wednesday morning. Along with a hand writte... See more

Company replied

Rated 5 out of 5 stars

Looking for a big green egg book for a beginner as a gift. Contacted Stones Boatyard Big Green Egg for advice - dispatched same day and arrived hours later. Super fast unparalleled service and my go t... See more

Company replied

Rated 5 out of 5 stars

Stones Boatyard was the only place online, anywhere, I could find a Yeti Rambler Travel Mug in the colour I wanted to match others I have in the range. First class personal service and super fast de... See more

Company replied

Rated 5 out of 5 stars

Yet another last minute gift problem solved by Stones Boatyard Yeti shop. Delivered within hours and a very happy 21st birthday for the recipient who received a gorgeous shocking pink yeti wine cooler... See more

Company replied


Company details

  1. #3 of 91 best companies in Outdoor clothing and equipment shop
  2. #1 of 6 best companies in Grill
  3. #1 of 15 best companies in BBQ Area
  4. #1 of 37 best companies in Barbecue Shop
  5. #2 of 245 best companies in Homewares Shop
  6. #1 of 2 best companies in Cooler Supplier

Written by the company

At Stones Boatyard, we blend a love for the outdoors with two unrivalled brands: YETI for premium outdoor gear, and Big Green Egg for world-class outdoor cooking. From rugged YETI coolers and drinkware to the iconic Big Green Egg BBQs and accessories, our extensive range is perfect for adventurers and food lovers alike. Whether you’re gearing up for your next trip or creating the ultimate garden kitchen, our showroom and online store have everything you need. Our knowledgeable team is here to offer expert advice and tailored service to help you find exactly what you're looking for. We're proud to offer only genuine YETI and Big Green Egg products, all backed by our commitment to quality and customer satisfaction. Explore our range online or visit our Devon-based showroom and let Stones Boatyard help you get the most out of the great outdoors. Order before 2pm for free next working day delivery on orders over £75.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(1,494)

456 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From order to delivery - perfect

Prompt response to email regarding Blue Light discount code.
Payment simple and products sent and and received very quickly (appropriately packed which makes a change from other suppliers).

13 May 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

We’re really pleased to hear that you received a prompt response regarding the Blue Light discount code and that the payment process was straightforward.
We appreciate you taking the time to share your experience and look forward to serving you again in the future.

Rated 5 out of 5 stars

Friendly atmosphere

Friendly atmosphere, excellent and helpful staff

2 May 2026
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Reply from Stones Boatyard Ltd

Thank you for taking the time to leave some feedback - glad you enjoyed the Demo Day!

Rated 5 out of 5 stars

Amazing survice

Amazing survice, my items were delivered less that 24 hours after I ordered them with a sweet hand written postcard thanking me for my custom which I thought was a nice personal touch.

12 May 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for your lovely feedback! We’re delighted to hear your order arrived so quickly and that you appreciated the handwritten postcard. We always like to add a personal touch where we can. Thank you again for your custom and support, it really means a lot to us!

Rated 5 out of 5 stars

Fantastic brands in stock

Attended a fantastic Green Egg demo day which was informative and fun. They stock Yeti another of my favourite brands . Great to have these items available locally, only gripe is the location, beautiful but a bit of a schlep, could do with an occasional pop up shop in Salcombe as there isn’t a delivery service

6 May 2026
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Reply from Stones Boatyard Ltd

Thank you so much for your lovely feedback, we’re really glad you enjoyed the Green Egg demo day and great to hear you’re a fellow YETI fan too!
Just to let you know, we do offer a next working day delivery service on everything in store and you can also order online, so hopefully that makes stocking up a little easier! We also have a Salcombe pop-up, during Crabfest each year so hopefully you can make it to that too!
Thanks again for your support!

Rated 5 out of 5 stars

Excellent shopping experience

Excellent shopping experience. Quick delivery with a personal message that gave human connectivity along with convenience. Thank you

5 May 2026
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Reply from Stones Boatyard Ltd

Thank you so much for your kind words! We’re delighted to hear you enjoyed your shopping experience with us. We truly believe the personal touches matter just as much as the convenience, so it means a lot that the message made a difference.
Thank you again for your support, we hope to see you again soon!

Rated 5 out of 5 stars

Absolutely wonderful service from Kate

Absolutely wonderful service from Kate, she was so helpful and extremely pleasant. And, my cooler arrived the very next day! Would strongly recommend this company

28 April 2026
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Reply from Stones Boatyard Ltd

Thank you so much for your lovely feedback Kate! I am delighted to hear it! I am so pleased your cooler arrived the very next day and that you had such a positive experience with us.

Thank you again for your recommendation and support, it really means a lot!

Kate

Rated 5 out of 5 stars

Great too deal with no hassles and a…

Great too deal with no hassles and a lovely hand written card from Hannah in the box great personal touch...

4 May 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for your lovely feedback! We’re delighted to hear everything was hassle free and that the handwritten card added a nice personal touch to your order. We really enjoy adding those little extras for our customers.

Thanks again for your support - it means a lot to us!

Rated 5 out of 5 stars

Amazing service next day delivery…

Amazing service next day delivery packaged well searched for ages trying to find this in red but luckily found it here !

7 May 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for your lovely feedback! We’re thrilled you finally managed to find the red one you’d been searching for and even happier that we could get it to you so quickly.
Thanks again for choosing us and for taking the time to leave a review.

Rated 5 out of 5 stars

Delivered promptly

Delivered promptly. Well packaged. Good selection of Yeti products.

30 April 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for your lovely feedback!

Thanks again for choosing us and for taking the time to leave a review.

Rated 5 out of 5 stars

I can't sing their praises enough

I can't sing their praises enough - each time we have brought something it has arrived on time and as expected with a small note!

28 April 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for your continued support and such kind words! It means a lot to hear that each order has arrived just as expected and on time.

Thank you again for taking the time to leave a review, we really appreciate it!

Rated 5 out of 5 stars

I recently placed an order with Stones…

I recently placed an order with Stones Boatyard for some YETI gear and could not be happier with the service.

After ordering online, I decided to add a few more bits, so I gave them a call. I spoke with Hannah, who was brilliant, really helpful in getting everything added to my order and even applying my Blue Light discount without any hassle.

They have a huge range of products. I was mainly after the food jars this time and ended up adding the Wetlands camo to my collection. My wife also needed something smaller for travel, so we went for a pink 18oz Rambler and a small Firefly food jar, perfect choices.

Shipping was super fast, and a big thank you to Katie for the handwritten postcard, a really nice personal touch that you do not see much these days.

Safe to say, I will be getting all our future YETI products from Stones. Next on the list is a Hopper 18.

Thanks again.

27 April 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Wow - thank you so much for such an amazing review and for taking the time to share your experience in so much detail!
We’re absolutely delighted to hear Hannah was able to help get everything added to your order smoothly and apply your Blue Light discount with no fuss.

It sounds like you picked up some fantastic additions to your YETI collection too, the Wetlands camo is a great choice! We hope your wife loves the Rambler and food jar as much as we do.

Thank you again for your support and loyalty, it genuinely means a lot to us. We’ll be ready and waiting when it’s time for that Hopper Flip 18! 😊

Rated 5 out of 5 stars

Exceptional service

As always, exceptional service. The best Yeti distributor around! Such a personal service and efficient team. Thank you

14 April 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you Clare, that's very kind of you and we appreciate your support

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Very prompt dispatch & delivery. First time I've bought something from Stones Boatyard but would certainly do again (especially with such a range of Yeti gear ti choose from!).

24 April 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much Kim - we look forward to helping you in the future!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Exactly what I wanted. Would definitely recommend.

16 April 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thanks for your feedback and 5 stars!

Rated 5 out of 5 stars

Fantastic communication!

Fantastic communication!! I would recommend to anybody!!

13 April 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Always here to help Mark! Hope to hear from you again soon and thanks for taking the time to leave us a review and 5 stars!

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