Storage For Your Life Reviews 

294
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Tried to reserve via website, received email with quote for a higher price. Told that the website is incorrect despite website showing video of the unit. now see several offers on website that I was n... See more

Company replied

Rated 3 out of 5 stars

Poor maintenance around the exterior storage units ( winter ) , snow not cleaned and removed at crucial points,not salted at the gates . 28 days monthly charges!!! Ridiculous,we paying one month... See more

Company replied

Rated 5 out of 5 stars

An amendment to my previous reviews of Storage For Your Life (SFYL), in Parksville, BC. The company has reached out to me and has responded in a very favourable way. I thank them for their efforts w... See more

Company replied

Rated 4 out of 5 stars

Good secure facility. Staff have always been friendly. Our only concern is the cost as, although one should expect reasonable increases in the monthly rate, our rate for the same locker has increase... See more

Company replied

Company details

  1. Warehouse
  2. Home Furniture Shop

Information provided by various external sources

Storage for your life provides Convenient and Secure Self-Storage for Your Home or Business. We serve Kamloops, Comquitlam, Langley, Mission, Parksville, Surrey


Contact info

3.7

Average

TrustScore 3.5 out of 5

294 reviews

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No recent history of asking for reviews

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3.7

All reviews

(294)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

Robbed in the storage.

Robbed in the storage.
After the police was called and give me a file number, I was robbed again with one of the stuff member that is no longer there!

8 February 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi Zoran, thanks for your review. We take feedbacks very seriously, and will be more than happy to look into the situation. When you have a moment, can you kindly give us a call at 1 877-217-8673 to discuss this details? Thanks!

Rated 5 out of 5 stars

Great service

Great service, smooth process throughout - no problems with initiating or cancelling services.

8 February 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi Alvin, thanks for your review! =)

Rated 2 out of 5 stars

Check the fine print

One time they locked me out of my storage unit even though i wasn’t past a payment. They did say they’d recoup fifty dollars to me for the inconvenience but I never received the discount.

Also BEWARE OF PRICE INCREASES can increase rent two times a year and there is ZERO maximum amount. In two years my rent went up 60%. Not acceptable.

5 February 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi Lisa, thanks for your review. You are a valued customer, and we will be more than happy to look into the situation. Thanks for your patience!

Rated 3 out of 5 stars

Dismayed by rising costs and reduced services

As has been mentioned by others, costs have risen while services have declined. Prior to reading some of the reviews here, I had not been aware that accessibility had declined for those needing to employ a moving van, but I had been adversely affected by the reduced office hours. Thankfully, though, the facility appears to be as secure and well maintained as ever.

4 February 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Thanks Thomas, for your review! Your feedback is very important to us, and will be considered for all future improvements, but rest assure, your personal belongings are secure at our facility.

Rated 5 out of 5 stars

I feel secure storing my belongings at this location.

The office staff made the process of selecting the appropriate unit size and completing all the paperwork enjoyable! They have been most helpful on other occasions as well. The property is very clean. I feel secure storing my belongings in storage at this location.

4 February 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Thanks S.K., for your review. We try our best to accommodate our customers and make their experience as seamless as possible.

Rated 5 out of 5 stars

Staff pleasant and helpful

Staff pleasant and helpful. Clear statement of my bill and got exactly what I paid for. No surprises and can recommend this facility to anyone.

4 February 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Thanks Ronkor!

Rated 4 out of 5 stars

Could be cheaper

3 February 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Thanks Roger, for your feedback. We will look into this to better accommodate all our customers.

Rated 2 out of 5 stars

To many price increases

To many price increases. Storage locker went up three times in one year. They no longer offer pay for 11 get the 12th month free and my parking space just went up in price by 10 bucks. Unfortunately because they own almost every storage site in Kamloops there isn't much choice to go elsewhere.

3 February 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi GP, thanks for the review. We are continuously working to accommodate all our customers, so your feedback is very important to us.

Rated 4 out of 5 stars

Great but...

Great but I would love it if there was a discount for long term users (I don't know if any storage place does though). The bills add up pretty quickly. Also annoying that I can't pay my bill through my online banking with the rest of my bills.
Thank you 😊

3 February 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi Shari, thanks for your review. Your feedback is very important to us, and will be considered for all future improvements. In regards to billing, we can assist you and set up an automated credit card payment system. A representative at the facility can definitely set this up for payments moving forward.

Rated 4 out of 5 stars

Parking place is nice but I have not…

Parking place is nice but I have not seen any security person making any rounds at the yard or even the security no is not available at the gate in case of any one wants to contact them in case of any emergency. Few times the gate won’t close and I have no idea who to contact. The ground is broken at few places like big pot holes and the management is also raising the rent every year quite a lot which is very annoying because if you review the market rate for truck parking maximum is between $160 to $190 not like $286.00 per month which is quite hafty and secondly the management is not ready to give any discount or charge any less being a loyal customer and parking my truck for the last so many years. Even though they are charging in such a way that they are collecting 13 payments in a year compare to 12 payments so this way they are taking one extra payment as well yet they are raising the price every year which I believe is not fair but no one wants todo any thing about this I hope the management will do some thing about it rest every thing is fine.
Parking spot 148

3 February 2019
Unprompted review
Storage For Your Life logo

Reply from Storage For Your Life

Hi Jamshed, thanks for your review. We value having you as a loyal customer and would love to look further into the situation. When you have a moment, can you kindly give us a call at 1 877-217-8673, as we will require a few more details. Thanks!

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