Storage King New Zealand Reviews 2,664

Easy clear communication and happy to help.

I was greeted with a beautiful warm smile, she really brightened my whole month ☺
I even got a little discount, Absolutely recommended overall experience was 10000%

I love how Panmure Storage King supports mental health. The customer service I received from Vicki is an A+.

Great and seamless service. Easy access and easy to drive to location. Space available was huge for a great price.

Customer Services is great I would recommend Storage King Avondale to my friends, family and the wider community.

Great experience with joining up.
Excellent help from staff. Highly recommend

Service was as promised, no surprises.

Excellent facility, great staff

Hi it was very straight forward, simple and easy, set autopayments up. To easy.
Jordan was pleasant over the phone. A Good young man

The women behind the desk, I think her name was Laurna, is an angel

Great service/ helpful at Grey Lynn storage king.

Thank you Storage King - responding to my queries 99% of the time. Professional, friendly

Very easy to use, friendly and helpful staff.

There are so many negatives - I plan to focus on one for now. Prices escalate quickly with this company; they admit to a 10 monthly scheduled increase, however you will find invoices are rarely accurate and that the 10 month isn’t always adhered to.
My storage fees went from $250/mo. to $420/mo. Don’t bother trying to explain you cannot afford massive price hikes; they will not care.

You will discover any criticisms of escalating charges and hidden costs results in being “invited” to store your belongings elsewhere - of course you will have to pay additional fees and two weeks of (unused) storage fees to do so.

Yes - you will also be charged late fees of $20 at every opportunity - check Every Single invoice you get from Storage King against bank records of what you actually paid and on what date - and when the payment was *actually* due (is it actually “late”?)

Yes - you will also be charged for courier fees for any correspondence, even when this is sent to an address Storage King know is incorrect. They will brush off any and all complaints about this.

I had to submit a privacy request just to update my address - my emails and phone calls were simply ignored. Despite this, the incorrect address remained even after my request was claimed to have been actioned and Storage King continued to charge me - to have my information handed over to… who knows.

Yes - they will be careless with your “private and confidential” information, despite their privacy policy, and will want you to “prove” any privacy breaches - even if doing so requires access to information that they have withheld or simply refused to provide.

I notice many of the negative reviews which used to be all over Google have been obscured recently due to an influx of multiple strangely-positive reviews (I say “strangely” because both word-of-mouth and my own experience - indicates nothing has changed).

I worry that potential customers are being further misled by the cherry-picked reviews currently displayed on the Storage King website.

If you have no other option than to use Storage King, I urge you to first register your belongings on the Personal Property Securities Register - PPSR (this allows you to register a security interest in your belongings/personal property) via the MBIE website - registration costs $14 for five years and gives you a bit of protection.
Take photos of any belongings you are leaving under Storage King’s care - and of your belongings once they are in the unit itself. (I will address this in more detail later)

Office staff in St Luke’s storage is very helpful and knowledgable.
Easy access to storage facility is a big plus.
Good lighting and cleanliness make it feels a safe experience .

College Hill is a handy location for me. The staff are friendly and helpful and it was easy to set up and manage

We are very pleased and would recommend storage king to family and friends
Thank you