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Storage King New Zealand Reviews 2,664

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, helpful, and accommodating, often going above and beyond to assist with various needs. The service provided is frequently described as efficient, safe, and secure, with many appreciating the smooth and easy user experience, especially during stressful moving situations. Reviewers also highlight the cleanliness and security of the facilities, noting them as well-maintained and pest-free. However, some customers also noted occasional issues, such as an elevator not working, which caused inconvenience. A few people mentioned difficulties with online registration and communication breakdowns, where appointments were not properly relayed to management, leading to wasted time.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, friendliness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Facilities

Customers consistently note positive experiences with facilities. Many reviewers praise the cleanliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Storage King Grey Lynn are always finding ways to accommodate storing my boat. Nothing is a problem for them which is very refreshing and rare these days. They even stopped two women... See more

Company replied

Rated 5 out of 5 stars

People working there are extremely nice helpful and my experience has been very positive. Office ladies awesome.. they took notice that I was moving places and prepared a gift basket for me that was s... See more

Company replied

Rated 5 out of 5 stars

We were in a time-sensitive situation and the team at Dunedin went above and beyond to help us out. They were so kind and accommodating and offered solutions which made a stressful time so much easi... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from a friendly and helpful team. They offered me a great solution for my storage requirements and also responded to an issue with my unit quickly and resolved it within... See more

Company replied


Company details

  1. Self storage facility
  2. Vehicle Storage Facility
  3. Moving Supply Shop
  4. Packaging Supply Shop
  5. Records storage facility
  6. Storage facility

About Storage King New Zealand

Written by the company

Storage King New Zealand: Stuff It. Live More.

We're not just another storage company; we're the trusted name in secure, reliable storage units right across New Zealand. With friendly self-storage facilities located across major cities in the North and South Islands, we're here to take the stress out of moving, renovating, or just finding a bit of extra space. We believe your stuff shouldn't get in the way of your dreams. That's why we say: Stuff It, Live More.

Why Kiwis Love Storing with Storage King:

  • Total Peace of Mind: We take security seriously so you don't have to worry. Our facilities have advanced security measures, so your cherished belongings are in safe hands.
  • Flexible and Fair: Life changes, and your storage should too! We have every unit size imaginable, from small lockers to huge warehouse-sized spaces. Plus, our storage spaces are simply month-to-month — no lock-ins, no fuss.
  • We Help You Move: Forget the endless hunting for boxes! We stock all the high-quality moving boxes, packing tape, and bubble wrap you'll need right in-store. Need a hand with transport? Many of our locations offer convenient vehicle hire options, including courtesy van or truck use on move-in.
  • Easy Access, Everywhere: Our locations are clean, well-lit, and designed for easy drive-up access. Pop in when you need to, thanks to our generous access hours.
  • Real People, Real Help: Our local New Zealand team are experts in storage and genuinely love helping people. Come chat to us! We'll help you figure out the perfect fit and share our best moving tips.

How We Can Help You:

  • Home Storage: Clearing space for a renovation, moving house, or just getting rid of the clutter.
  • Business Storage: Need a clean, dry space for inventory, tools, important files, or equipment? We're the affordable warehousing alternative.
  • Vehicle Storage: Safe, secure long-term parking for your beloved car, boat, or caravan.
  • Boxes & Packing Supplies: Get everything you need to pack safely in one convenient place.

Ready to reclaim your spare room and simplify your life? Stuff It. Live More.

Storage King is here to make your storage experience smooth, secure, and stress-free.

Give us a call on 0800 220 210 or get a free quote online today!

Visit our website: storageking.co.nz


Contact info

Get Your FREE, No-Obligation Quote Today

Need Storage? Get your FREE quote now — it's easy and no obligation!


4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very helpful and excellent communication

The company were excellent communicators from the first time I got in touch with them. They were extremely helpful and I felt I got very good value for money.

18 September 2025
Storage King New Zealand logo

Reply from Storage King New Zealand

Hello Judy, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Rated 1 out of 5 stars

Won’t make the mistake of choosing your company ever again.

The day we moved our goods into the storage (Saturday) we had an issue with the elevator and it didn’t want to work. We tried to call the helpline but someone from Australia or elsewhere picked the phone with absolutely no clue on how to help. We then tried the emergency button to see if the dispatcher could help and all we hear from the elevator was static noise and a very distant noise. This ended up in having to pay more to the movers that helped us that day for the extra effort of taking the things up the stairs and the time that we could have saved if the elevator worked properly from the beginning, we wanted to be reimbursed for the extra money they made us waste and the unnecessary stress this brought to us. To make matters worse we then tried to complain to the manager Amy who was anything but helpful and gave us any sort of recommendations on how to use the elevator as simple as it could be. We went once again and the receptionist informed us that she leave every day at 2 Pm but that we can arrange an appointment after hours, the day of the appointment we called to confirm that she was going to be there, only to figure that the receptionist didn’t tell his manager that we were going on the date he specified so we waste a lot more time. At this stage we’re fully booked ourselves and we won’t be able to move somewhere else before our holidays, so won’t recommend this place at all to anyone not only the facilities don’t work properly but the staff is a bit helpless and don’t provide timely solutions to the customers.

23 September 2025
Rated 5 out of 5 stars

Great customer experience at Storage King Grey Lynn

Ninoy and Daniel at Storage Grey Lynn are awesome! Friendly, helpful and professional. The storage facility is super-clean and secure. Would recommend storing goods here.

30 September 2025
Unprompted review
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Reply from Storage King New Zealand

Hello Belinda, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Rated 5 out of 5 stars

The coffee

The coffee!
The desk staff really listened and went out of their way to help find solutions.

26 September 2025
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Reply from Storage King New Zealand

Thank you, Adrienne! It's great to hear you enjoyed the coffee and that our team provided great support. Your satisfaction is our priority, and we appreciate your positive feedback!

Rated 5 out of 5 stars

The staff are friendly and helpful

The staff are friendly and helpful. They go the extra mile to help and explain.

20 September 2025
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Reply from Storage King New Zealand

Thank you, Sylvie! We’re thrilled to hear that our team made such a positive impression. Going the extra mile for our customers is what we strive for, and your feedback truly motivates us. We appreciate your support!

Rated 5 out of 5 stars

Great service

Great service, really pleasant , gave options, very helpful and explained all details

19 September 2025
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Reply from Storage King New Zealand

Hello Glenda, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Rated 5 out of 5 stars

Simple and easy process

Simple and easy process, secure and clean storage.

15 September 2025
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Reply from Storage King New Zealand

Thank you, Becs! We’re glad to hear you found the process simple and our storage secure and clean. Your satisfaction is our priority, and we appreciate your feedback!

Rated 5 out of 5 stars

Secure building

Secure building, good pricing

9 October 2025
Unprompted review
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Reply from Storage King New Zealand

Hi Matt, Thank you for the positive feedback!

Rated 5 out of 5 stars

Very straight forward to rent storage

Very straight forward to rent storage.

Facilities have a stable temp and are way to access inside the building. Wendy in the office was delightful and very helpful.

19 September 2025
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Reply from Storage King New Zealand

On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.

Rated 5 out of 5 stars

So quick and easy

I needed a storage unit at short notice and the staff at Storage King Ferrymead were very friendly and helpful and made the whole
process so easy.

16 September 2025
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Reply from Storage King New Zealand

Thanks for the great review, Brenda. It is a pleasure to be of service.

Rated 5 out of 5 stars

Helpful and friendly

I found the team were very accomodating. They communicate well between each other so everyone knew what was happening. Very friendly and helpful. Will use them again if need be thank you team for making this a very easy process.

10 September 2025
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Reply from Storage King New Zealand

On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.

Rated 5 out of 5 stars

quick and easy sign up

quick and easy sign up, friendly.
good facility easy access to locker

17 September 2025
Storage King New Zealand logo

Reply from Storage King New Zealand

Hello Philip, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

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