I have used the Deewhy / Cromer facility on and off since it opened. The staff , particularly Megan , are always ready to accomodate my needs and have always managed to find a suitable space... See more
Company replied

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I have used the Deewhy / Cromer facility on and off since it opened. The staff , particularly Megan , are always ready to accomodate my needs and have always managed to find a suitable space... See more
Company replied
I was made to feel welcome from the start, with the right information and helpful suggestions. The staff were pleasant, and having the onsite van made ALL the difference. Subsequent visits out of hour... See more
Company replied
We have had a great experience from start to finish. Godwin has created a seamless process, from helping discern which storage unit would be best for us, to boxes and specific materials for our packin... See more
Company replied
This is my fourth storage unit rental at storage king dee why. The team are amazing, Megan and Godwin always helpful. Very handy location and the facilities are well maintained.
Company replied
Written by the company
We're not just another storage company; we're the trusted name in secure, reliable storage units right across Australia. With over 200 friendly self storage facilities across Australia and New Zealand, we're here to take the stress out of moving, renovating, or just finding a bit of extra space. We believe your stuff shouldn't get in the way of your dreams. That's why we say: Stuff It, Live More.
Ready to reclaim your spare room and simplify your life? Stuff It. Live More.
Storage King is here to make your storage experience smooth, secure, and stress-free.
Give us a call on 1800 100 700 or get a free quote online today!
Visit our website: storageking.com.au
75 South Creek Road, 2099, Cromer, NSW, Australia
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Reply from Storage King Australia - Dee Why
I have used the Deewhy / Cromer facility on and off since it opened.
The staff , particularly Megan , are always ready to accomodate my needs and have always managed to find a suitable space , be it long or short term.
The facility is always clean and the security system seems flawless.

Reply from Storage King Australia - Dee Why
Good morning, please don't interpret the rating as personal to the staff that I engaged with for this period of rental, it is due to the following:
- I was informed that I would have 24 hour access
- this is a preference given I am moving things to and from Melbourne, and when unable to access my storage at 2258 on 1$ oct 25, the message indicated I was unable to access the site until 0500. Contact with the support number on the screen revealed that access times have been scaled back due to a fire in the centre this narrative is about.
This should have been disclosed at the beginning of the rental (both fire and access limitations). As it stands it cost me 2 months rental paying for accommodation as the window for the return trip to Melbourne was made impossible by not having access. This is location specific, 24 hr access is standard with the 2 storage king depots closest to Dee Why.
I would be interested to read what you recommend as a possible resolution to this pickle.
Because it could look like that you are uncertain of the cause of said fire, and that you could be trying to recoup the costs of historical incident through non disclosure. I will leave the question of insurance until I have received your response.
Regards
Dean

Reply from Storage King Australia - Dee Why
The staff at Dee Why Storage King were extremely helpful to us when setting up a storage locker for the first time. They might not be the cheapest but their service is excellent.

Reply from Storage King Australia - Dee Why
We have had a great experience from start to finish. Godwin has created a seamless process, from helping discern which storage unit would be best for us, to boxes and specific materials for our packing process and just answering any questions in between. Would highly recommend.

Reply from Storage King Australia - Dee Why
Lovely very responsive staff and easy process. Good pricing.
My second time using their service and everything had been 👌.

Reply from Storage King Australia - Dee Why
Even though I was behind in my payments you kept my things safe until payment was able to be made

Reply from Storage King Australia - Dee Why
This is my fourth storage unit rental at storage king dee why. The team are amazing, Megan and Godwin always helpful. Very handy location and the facilities are well maintained.

Reply from Storage King Australia - Dee Why

Reply from Storage King Australia - Dee Why
The team at Dee Why are fantastic, made a difficult time easy for me, excellent customer service and assistance by both Godwin and Leah. Thank you!

Reply from Storage King Australia - Dee Why
Godwin was very helpful in assisting me find the best storage space for my requirements. Thanks!

Reply from Storage King Australia - Dee Why
Very helpful staff and explained everything clearly. Good facilities.

Reply from Storage King Australia - Dee Why

Reply from Storage King Australia - Dee Why
Excellent assistance from Goodwin very polite and explained everything that we should know the facilities are very clean and easy to access.

Reply from Storage King Australia - Dee Why
Staff assisted me with the sign up, given the online process was a bit cumbersome. Staff were really great when I was moving stuff in as well.

Reply from Storage King Australia - Dee Why

Reply from Storage King Australia - Dee Why

Reply from Storage King Australia - Dee Why

Reply from Storage King Australia - Dee Why
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