Alex was helpful and responsive and patiently answer all the questions I have. Jo made the setting up of account smooth and easy. Overall, it was a good experience.
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Alex was helpful and responsive and patiently answer all the questions I have. Jo made the setting up of account smooth and easy. Overall, it was a good experience.
Company replied
I'm quite disappointed that my storage unit 797 was broken into (lock broken with bolt cutters). When CTV footage was reviewed by Storage King staff, two males (one Asian) can be seen taking several... See more
Company replied
We didn't actually end up needing Storage King but from our first enquiry to finalising our request,we were treated with courtesy,respect and excellent customer service. Jo particularly was wonderful.... See more
Company replied
Very happy with process, clean environment, staff very pleasant, 1st month free one very welcome, parking good, questions answered freely. Overall having this has made life a slight easier for us
Company replied
Written by the company
We're not just another storage company; we're the trusted name in secure, reliable storage units right across Australia. With over 200 friendly self storage facilities across Australia and New Zealand, we're here to take the stress out of moving, renovating, or just finding a bit of extra space. We believe your stuff shouldn't get in the way of your dreams. That's why we say: Stuff It, Live More.
Ready to reclaim your spare room and simplify your life? Stuff It. Live More.
Storage King is here to make your storage experience smooth, secure, and stress-free.
Give us a call on 1800 100 700 or get a free quote online today!
Visit our website: storageking.com.au
2 Simla St, 3132, MITCHAM, VIC, Australia
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alex was helpful and responsive and patiently answer all the questions I have. Jo made the setting up of account smooth and easy. Overall, it was a good experience.

Reply from Storage King Australia - Mitcham
We didn't actually end up needing Storage King but from our first enquiry to finalising our request,we were treated with courtesy,respect and excellent customer service. Jo particularly was wonderful. Very compassionate and caring for our particular situation. Many thanks

Reply from Storage King Australia - Mitcham
Your service and staff so helpful and pretty friendly thanks for your attention

Reply from Storage King Australia - Mitcham
Alex + Jo from the Mitcham site have been great to deal with. Nothing is a problem for either of them.

Reply from Storage King Australia - Mitcham
Everything explained well and a smooth move in.

Reply from Storage King Australia - Mitcham
I'm quite disappointed that my storage unit 797 was broken into (lock broken with bolt cutters). When CTV footage was reviewed by Storage King staff, two males (one Asian) can be seen taking several tubs of my belongings. Was I supposed to take out insurance, to ensure I was covered for theft?
Thanks Janene

Reply from Storage King Australia - Mitcham
My booking was very last minute and needed to be finalized very quickly. This was achieved with the wonderful assistance of the staff. I am very grateful

Reply from Storage King Australia - Mitcham

Reply from Storage King Australia - Mitcham
Very happy with process, clean environment, staff very pleasant, 1st month free one very welcome, parking good, questions answered freely. Overall having this has made life a slight easier for us

Reply from Storage King Australia - Mitcham
The staffs are friendly and the process has been simple. I didn’t give them a five star just because I was originally told that the $400 bond for van rental would be waived under their new system but then when we went to collect the van we were told they won’t be running the new system.

Reply from Storage King Australia - Mitcham
The team at Mitcham site is so professional, helpful and make dealing with this company so easy & great.

Reply from Storage King Australia - Mitcham

Reply from Storage King Australia - Mitcham
Very easy and simple to organise. And I like the fact that they have some equipment to easily move the heavier and bulkier items around.
Also, not to know that there is a van available as well

Reply from Storage King Australia - Mitcham
Good service from reception at Storage King in Mitcham, easy to navigate the premises.
Clean facilities, helpful staff.

Reply from Storage King Australia - Mitcham
Very Helpful staff, very clean and very well laid out
easy to park, plenty of equipment trolleys to use to make moving so easy. really liked that Storage king has staffed hours just adds to even better safety to your storage
if you need storage l highly recommend Storage King Mitcham

Reply from Storage King Australia - Mitcham
Storage King have been fantastic with our needs, originally booked a 3/4 garage but when that wasn't big enough they put aside a full garage. Made moving all of our things in very easy!

Reply from Storage King Australia - Mitcham
Great experience in every aspect of communication, facilities and customer service.

Reply from Storage King Australia - Mitcham
Helpful and informative. Made the transaction easy to understand.

Reply from Storage King Australia - Mitcham
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.