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Storage King Australia Reviews 

14,419
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,399 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the local team members for being extremely friendly, knowledgeable, and always ready to go above and beyond to assist everyone. Reviewers constantly mention the exceptionally clean facilities, straightforward sign-up procedures, and convenient access options that make storing items completely stress-free and smooth. However, some customers also noted frustrating experiences regarding rigid company policies, cumbersome digital processes, or unexpected access code failures on weekends. A few visitors encountered difficulties when trying to get emergency support outside regular working hours or dealing with strict identification rules.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as lovely, helpful, and professional.... See more

Service

Consumers find service to be exceptionally positive, praising staff for being helpful, professional, and easy... See more

Facilities

People report positive experiences with facilities, noting that the storage units and spaces are consistently... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy it is to deal with staff and... See more

Customer service

Customers report positive experiences with customer service, praising staff for being friendly, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First contact by phone was extremely friendly professional and helpful. My next contact was face to face, again extremely friendly helpful and professional. My access pin would not work. I contacted t... See more

Rated 5 out of 5 stars

Smooth process Easy access to storage Excellent customer service and help at initial sign up and upon entry when first accessed site Great pricing Would highly recommend to others wanting a sea... See more

Company replied

Rated 5 out of 5 stars

First time customer at Storage King Acacia Ridge, Great service, helpful Staff, even took me on a tour to see what the unit looked like.Bonus part was they had a hire van, I was winning!! Moved out t... See more

Company replied

Rated 5 out of 5 stars

Best of the best when it comes to location, facilities, service, prices ,staff in storage business .I highly recommend Storage King they are truly professional Thank you to all especially to Craig'N... See more

Company replied


Company details

  1. Self storage facility
  2. Vehicle Storage Facility
  3. Moving Supply Shop
  4. Packaging Supply Shop
  5. Records storage facility
  6. Storage facility

About Storage King Australia

Written by the company

Storage King Australia: Stuff It. Live More.

We're not just another storage company; we're the trusted name in secure, reliable storage units right across Australia. With over 200 friendly locations, in cities such as Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, we have self storage facilities across Australia and New Zealand, we're here to take the stress out of moving, renovating, or just finding a bit of extra space. We believe your stuff shouldn't get in the way of your dreams. That's why we say: Stuff It, Live More.

Why Aussies Love Storing with Storage King:

  • Total Peace of Mind: We take security seriously so you don't have to worry. Our facilities have advanced security measures, so your cherished belongings are in safe hands.
  • Flexible and Fair: Life changes, and your storage should too! We have every unit size imaginable, from small lockers to huge warehouse-sized spaces. Plus, our storage spaces are simply month-to-month — no lock-ins, no fuss.
  • We Help You Move: Forget the endless hunting for boxes! We stock all the high-quality moving boxes, packing tape, and bubble wrap you'll need right in-store. Need a hand with transport? Many of our locations offer convenient vehicle hire options, including courtesy van or truck use on move-in.
  • Easy Access, Everywhere: Our locations are clean, well-lit, and designed for easy drive-up access. Pop in when you need to, thanks to our generous access hours.
  • Real People, Real Help: Our local Australian team are experts in storage and genuinely love helping people. Come chat to us! We'll help you figure out the perfect fit and share our best moving tips.

How We Can Help You:

  • Home Storage: Clearing space for a renovation, moving house, or just getting rid of the clutter.
  • Business Storage: Need a clean, dry space for inventory, tools, important files, or equipment? We're the affordable warehousing alternative.
  • Vehicle Storage: Safe, secure long-term parking for your beloved car, boat, or caravan.
  • Boxes & Packing Supplies: Get everything you need to pack safely in one convenient place.

Ready to reclaim your spare room and simplify your life? Stuff It. Live More.

Storage King is here to make your storage experience smooth, secure, and stress-free.

Give us a call on 1800 100 700 or get a free quote online today!


Contact info

Get Your FREE, No-Obligation Quote Today

Need Storage? Get your FREE quote now — it's easy and no obligation!


4.8

Excellent

TrustScore 5 out of 5

14k reviews

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Asks customers to review

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Replied to 65% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(14,419)

1,322 reviews in the last 12 months

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Rated 5 out of 5 stars

First time customer at Storage King…

First time customer at Storage King Acacia Ridge, Great service, helpful Staff, even took me on a tour to see what the unit looked like.Bonus part was they had a hire van, I was winning!! Moved out the following weekend, i would definitely recommend them to anyone. Thankyou Storage King 😁

27 July 2026
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Reply from Storage King Australia

We are glad you enjoyed your experience at Storage King Group. Please visit us again soon and thanks for your review.

Rated 5 out of 5 stars

Excellent option for short term storage

All interactions with staff, right from the very first enquiry, were quick, easy, friendly and professional. All information provided was accurate — which isn’t always the case these days — and the end product was exactly as described. Pricing of my storage unit is excellent and competitive and the unit itself leaves me feeling confident that my belongings are in safe hands.

26 July 2026
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Reply from Storage King Australia

Thank you for your fantastic feedback, Matt! We're excited to hear that our team provided you with friendly and professional service. It's great to know our pricing and storage solutions met your expectations. We appreciate your trust in us to keep your belongings safe!

Rated 5 out of 5 stars

Staff was wellcoming

Staff was wellcoming , answered all my burning questions. I liked the space provided at reasonable cost

26 July 2026
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Reply from Storage King Australia

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Great staff which were very helpful

Great staff which were very helpful

Facilities are also very good

29 July 2026
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Reply from Storage King Australia

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Great facility and professional staff

Great facility and professional, friendly, helpful management and staff. Since the moment we looked for information about the Storage King Tweed Heads until we left the facility, it was truly a good experience. It's clean, easy accessible, there are lifts where necessary and industrial trolleys to use. Staff are very responsive and informative - we got recommendation of the local moving companies while moving items and we had no problem with the refund when we left half way through the month. Hghly recommended to everyone looking for a place to store their items.

6 August 2026
Unprompted review
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Reply from Storage King Australia

Thank you, Aleksandra! We're thrilled to hear about your positive experience with our facility and team. It's great to know our staff made your moving process smoother. We appreciate your recommendation and look forward to serving you again in the future!

Rated 2 out of 5 stars

Arrived on weekend code would not work…

Arrived on weekend code would not work no one to help out of working hours another customer used his code for elevator. If not for him I would have had a very bad day.

3 April 2026
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Reply from Storage King Australia

Thank you for your feedback. We're sorry to hear you experienced difficulty accessing the level over the weekend. For periods when the office is unattended, customers can contact the after-hours assistance number for support. We appreciate you bringing this to our attention and will continue to review our processes to improve the customer experience.

Rated 5 out of 5 stars

Thank you for organising everything to…

Thank you for organising everything to get in my thing into your facility super good and clean you helping me a lot based of my experience so difficult I don’t know how this is my first time to put in storage my things and everyone so nice I’m so appreciated and I thank you so much.

Anita

12 May 2026
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Reply from Storage King Australia

Thank you, Anita! We're thrilled to hear that your first storage experience was smooth and positive. Our team is dedicated to providing helpful and friendly service, and we're glad you found our facility clean and organised. We appreciate your kind words and look forward to assisting you again!

Rated 5 out of 5 stars

Sharon Kimber was such a helpful

Sharon Kimber was such a helpful, kind and understanding member of your staff assisting signing up and booking our storage unit.

17 July 2026
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Reply from Storage King Australia

Thanks for the great review, Debra. It is a pleasure to be of service.

Rated 5 out of 5 stars

Really easy to deal with and easy and…

Really easy to deal with and easy and convenient storage options.

26 July 2026
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Reply from Storage King Australia

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Urgent storage requirements

The team at Brookvale assisted me with storage at extremely short notice, they ensured the whole process was easy and no fuss. I cannot recommend them highly enough. The unit was safe and secure and clean.

27 July 2026
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Reply from Storage King Australia

Thank you, Julie-Anne! It is wonderful to hear that our team provided you with quick and hassle-free service. Ensuring your storage experience is safe and clean is our priority. We appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Customer service was AMAZING!!!!

Dean Bai the store manager is an assest to the company. I would come back to do business with Storage King in Pymble based on the customer service experience with Dean. It didn't stop there, it came across over the phone. His attention to detail was next level. Absolute champion.

27 July 2026
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Reply from Storage King Australia

Thank you for your fantastic review, George! We’re thrilled to hear that Dean made such a positive impact during your experience. Our team strives for excellence, and it's great to know that their efforts are appreciated. We look forward to welcoming you back!

Rated 5 out of 5 stars

Very easy to deal with the prices are a…

Very easy to deal with the prices are a little steep compared to others for caravan storage but it was available

27 July 2026
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Reply from Storage King Australia

Thanks for the feedback, Brett! We’re glad to hear you found the process easy. Our prices reflect the quality and availability we offer. We appreciate your support and hope to continue providing excellent service for your storage needs!

Rated 5 out of 5 stars

I have used storage king numerous times…

I have used storage king numerous times over the years. I have always found staff to be very helpful and sheds spotless.

It was an extra special bonus to be able to use their truck to move our furniture. Saved us so much time and money.

26 July 2026
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Reply from Storage King Australia

Thank you for your fantastic review, Michelle! We're excited to hear that our team was helpful and that our facilities met your expectations. It’s great to know the truck service made your move easier. We appreciate your continued support and look forward to serving you again!

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