HP Store Reviews 2,979

Useless logistics policies need to be escalated and reviewed by your product team. I am extremely shocked and outraged. I placed an order for a laptop, but the warehouse made a mistake and sent my order back to the sender (HP Store) instead of delivering it to my home. As a result, I had to file a claim to confirm that I still want to receive my order. Now, I have to wait an additional 14 days to receive it because of this absurd policy.

Instead of quickly correcting their error and sending the order back to me immediately, the company chooses to make customers wait 14 days or longer for a replacement. If I were placing a new order, I would receive it in 2 days. But if I wanted a refund, the process would take a minimum of 14 days—for a laptop that never even left the warehouse! The order was ready and sent back to the sender; they could have simply re-sent the same parcel.

I have experience working for retail and e-commerce stores, and I have never encountered such poor logistics. I am deeply upset. There is no way to escalate this issue or speak to a manager, as customer service prevents that from happening. With this experience, you have lost a customer. I will never buy a laptop from your store again.

I had bought a laptop from HP worth £1300. I have only had this laptop for 1year and 8 months. On the 2rd of November 2024, as I was opening the laptop,the screen started to crack because of the left inside hinge. If you want to buy inventory for any organization ,please don’t use HP, the grade quality is very bad. This multinational company only thinks about making profits(capitalism),it doesn’t care about the quality it offers to end-users.

The customer service is port and it is impossible to speak with a human. Was going to order a printer but I won’t bother now or ever. Also impossible to get a refund

Just horrible customer service. Literally the worst.

Purchased an expensive laptop to be delivered to my office. Parcelforce claim no one was in twice and left a card. We where in both times and they did not leave a card. Cannot collect from depo with out the card so contacted HP who basically did nothing. Requested a refund. 2 weeks of calls in which 2 advisors hung up on me, and hours of sitting on hold.

Eventually refund was processed.

Next day the laptop is delivered to my billing address (my house). I did not ask for this. I contacted HP immediately. No response.

Now they are emailing me asking me to cooperate with them in getting the laptop back. Happy to do so but the email address they are sending emails from is not monitored so my reply are not being read. No contact details for the department emailing me on the email. Have forwarded every reply to their sales team asking for someone to come back to me. This hasn't happened. Daily emails from them from a mailbox I cannot reply to.

Their laptops are good but do yourself a favour and buy them from a third party site. I have lost hours of my life dealing with them and the issue still isn't resolved.

Bought two Chromebooks for over £300 each and BOTH broke. The first non responsive within a few months, in warranty, they had to replace the motherboard, wipe the whole thing and return. The second non responsive after 13 months and tech support simply said 'it is out of warranty, you have to pay for this call'. £300 wasted and no acceptance that these are totally unreliable. I will NEVER buy HP again. My Asus has been going for 5yrs without any issues.

the computer screen flips every single time i set it down dont waste your money

the estimated delivery date keep changes every day like a a scam.
No straight forward helps available.

I don't recommend HP stores.

I cannot express great enough what an absolutely atrocious level of customer service I have received from HP Hewlett Packard.
8 months a go I purchased a laptop for one of my team and from then until now I am still left with a broken laptop, it worked for 3 weeks. Even after it has been sent back twice to them to be fixed. I have called their tech support line as they do not have a customer support line or complaints line. Every time with the promise to resolve and escalate my issue. Every time I am left and again I have to repeat calling them up to sort my issue. I have called every week for the past 8 months, they advised my claim had been escalated but they had closed it. I am again still sat waiting with a brand new unusable laptop.
DO NOT purchase anything from HP as when it stops working you will be left out of pocket having paid hundreds of pounds. This company does not care!

Purchased an expensive printer from this company due to two others being returned, as technicians unable to connect to smart ink service. Had new printer since April keeps printing out random duplicate copies from when I purchased it thought it was my error, but discovered not. Been sent new print heads no change been on technical support two days to no avail. Promised to escalate but have closed case instead supposed to have a three year warranty not sure what for. Hopeless company.

I recently purchased a printer from HP's website, and the experience has been incredibly frustrating from start to finish. Initially, the tracking indicated that I would receive my order on October 2, 2024. However, without any explanation, the delivery was returned to the depot. I waited for another delivery attempt on October 3, 2024, but again, no one showed up.

On October 4, 2024, I received an SMS stating, "Delivery attempted. We attempted to deliver your parcel on Friday, 4th October 2024 at 16:33, but no one was available." This is completely false—I have a front camera on my house as proof that no one came by at that time.

I contacted HP customer service via chat, but the representative was rude and unhelpful. Instead of offering a resolution, I was told to wait for a refund, which could take more than 14 days after they receive the item back from the delivery company. The fact that I’m being told to wait for a refund when the item never even reached me is completely unacceptable.

I strongly advise against purchasing from HP's website. The delivery and customer service are a nightmare, and you’ll be left waiting for weeks without a solution.

I'm only leaving HP one star because I cannot leave less than this!

I wish I had read the reviews here before making my purchase. Unfortunately, I learned the hard way just how poor HP's service is through my recent experience.

I bought a laptop last month, and while it worked for a few weeks, it suddenly died. When I contacted HP for a return, they arranged for Parcelforce to collect it. However, Parcelforce never showed up. I then called HP and requested a returns label to send the laptop back myself, but the email they sent didn’t include one. On my third attempt, they finally sent a returns label—only for it to have someone else’s name and address on it, which is a serious Data Protection Act (DPA) breach.

After much back and forth, I finally returned the laptop to HP, and they confirmed the receipt. I also informed their post-sales team that the card I used for the purchase was no longer valid. Despite this, they still issued the refund to that card. I’ve emailed their head office about the DPA breach, but I've yet to receive a response.

I’ve completely lost trust in HP’s products, customer service, and their handling of my personal data. I strongly advise others to stay away from HP. Ask yourself this: are all the reviews on Trustpilot, including mine, just made up? I highly doubt it.

I do not recommend HP.

Email sent to the office of
george.brasher at hp.com

I do not recommend it, I returned the parcel, I received confirmation of the return after 10 days, I still do not have the money in my account, I contacted the bank and they said that the refund had not been issued.

Unfortunately they used Parcelforce to deliver my purchase. Well Parcelforce "attempted" to deliver it by NOT knocking or ringing the doorbell by just putting a card through the door. This is a frequent problem with Parcelforce as their entry on Trustpilot shows. So I'm not buying from HP again

have had no problems with any of the printing

worst customer experience i have ever encountered. Faulty printer reported on day it was received. Still no resolution.

Ordered ink cartridges on 15th August, arrived 30th August,Company only use Parcelforce for their deliveries. I chased this up on a daily basis,one of HPs agents was helpful and escalated to a manager after a week,but took another week to arrive.Another agent's behaviour was nothing short of rude.After the cartridges arrived,I asked for compensation as one cannot request this through Parcelforce, I was offered a £10 voucher off my next purchase, which I declined.I wasted many hours waiting in for this to be delivered in the allocated slots,received a text saying that I wasn't in on the second occasion which wasn't true, I also spent hours on the phone.This experience was a disaster, never ever again.

The hinges broke the screen out of the blue. Really disappointed as bought what we thought was a good laptop at a high price. The laptop was in immaculate condition but out of warranty. Stylus nib falls out too.

I wish I had read the reviews before purchasing my daughter’s uni laptop. Absolute horrendous experience from the very start. They couldn’t even get my delivery address correct, even after me contacting them several times pre delivery, I had to find my own parcel in the street. Once opened we found the laptop would not work. Customer service is a joke, the lengths that a customer has to go to, just to get a return ! No contact from HP at all, No refund so far even though I have proof that they have my return ! DO NOT BUY FROM HP!

I will never buy again from HP store, what an awful experience with the return / refund of a laptop that was faulty, took 2 weeks to receive the refund. OMG

HP lost my original order, then re-ordered and I have heard nothing. Impossible to contact. The tracking web page does not recognise the order number. The phone line says that “due to unforeseen circumstances they can’t answer the 24/7 helpline”

Absolute joke.