MINISFORUM Reviews 1,767

The ease of ordering and handling of the product, the product has solid build quality

Delivered faster than expected. Works Great. Would recommend.

Good product fast reply to emails when I had a question.

It was easy to navigate the website and pick the best computer fitted to my needs.

This is my second MinisForum DEG1 eGPU Dock. I was so impressed with my first, I purchased another. Now my mini PC runs with two identical eGPUs. Each dock has a Corsair 750W power supply and an ASUS RTX 5060Ti 16GB GPU. I used them to run local LLMs.
Delivery was fast and well packaged.

Great product! No problem with shipping.

For the MS-01, the video didn't show the size tool needed to remove hex head screw (4mm), in the end I didn't need it. Also, of the three PCIe slots that can hold a SSD, one is preferred. The manual was not clear on which one that was.

So far my experience has been very good.

I experienced serious stability issues with my original HX99G unit.

However, I would like to highlight that Minisforum support handled the situation very professionally and with real commitment. Even though the device was already out of warranty, they offered a replacement with a different model and guided the process smoothly.

The new system is now running stable and meets my expectations. The transition required some effort on my side, but I appreciate that a fair and practical solution was found.

Special thanks to the support team for their responsiveness and helpful attitude throughout the process.

Overall, I am satisfied with the outcome and the support experience.

Great support experience. The MinisForum team replied quickly and provided clear instructions that helped me resolve my issue with the UM890. Everything is working smoothly now. Appreciate the professional and friendly service.

I had a AtomMan G7 PT which worked well as a mini gaming station until it broke down recently after one and a half years. After contacting Minisforum they agreed to send me a replacement of their latest line, effectively giving me a free upgrade (though I'd need to purchase ssd for it separately myself). It did involve some back-and-forth and waiting time, but overall I think they have been pretty generous with their support!

The products I’ve purchased are unique and innovative. Anytime I run into issues, the support has been excellent especially by Floyd and his team. This is what has made me a repeat customer.

I recently experienced a severe hardware defect with my Minisforum MS-01 (i9-13900H) barebone, which suffered from thermal issues and frequent crashes. I contacted the support team, and I am absolutely thrilled with the assistance I received.

The RMA process was incredibly smooth, straightforward, and fast. A special thanks goes to Yuki from the support team! Yuki proactively monitored the shipping status of my replacement unit and contacted me immediately when there was a delivery issue with the local Austrian Post. I have rarely experienced such a proactive, caring, and dedicated customer service from any PC manufacturer.

The refurbished replacement unit arrived safely, runs flawlessly under Proxmox VE, and stays completely cool and quiet even at maximum power limits. Thank you, Minisforum and Yuki, for this excellent 5-star service! Highly recommended!

German Version below

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Ich hatte kürzlich einen schwerwiegenden Hardware-Defekt bei meinem Minisforum MS-01 (i9-13900H) Barebone, der unter thermischen Problemen und regelmäßigen Abstürzen litt. Ich habe den Support kontaktiert und bin absolut begeistert von der Hilfe, die ich erhalten habe.

Der RMA-Prozess (Austausch) verlief unglaublich reibungslos, unkompliziert und schnell. Ein ganz besonderer Dank geht an Yuki vom Support-Team! Yuki hat von sich aus den Sendungsstatus meines Austauschgeräts überwacht und mich sofort kontaktiert, als es ein Zustellproblem mit der österreichischen Post gab. Einen so proaktiven und engagierten Kundenservice habe ich bei einem PC-Hersteller bisher wirklich selten erlebt.

Das generalüberholte Ersatzgerät ist unversehrt angekommen, läuft unter Proxmox VE absolut fehlerfrei und bleibt selbst bei maximalen Power-Limits sehr kühl und leise. Vielen Dank, Minisforum und Yuki, für diesen exzellenten 5-Sterne-Service! Absolut empfehlenswert!

Despite some initial difficulties due to a lost package, Tina was always friendly and helpful. In the end, we were able to find a solution. That’s exactly what customer-focused service looks like. Thank you very much! Keep up the great work!

Good customer service. Return and refund process was handled quickly and professionally.

Have a number of Minisforum MS-01’s in my home lab. At some point one failed and would no longer boot. After some back and forth with support they concluded it had indeed died. They had me ship the device to their German depot, and shipped me a replacement. While the process did take a bit longer than I hoped, all in all it was a smooth process and support was very responsive and friendly.

I've ordered a BD790i and after a year and half the SSD fan started to fail. I've contacted the customer support via email(the webform is kinda wonky so I emailed directly), and they sent me a replacement SSD cover with the fan free of charge, very engaging and helpful customer service, I really appreciate their dedicated work.

Super quality product: Atomman G1 Pro. Helpful and fast support.

Bought a refurbished AtomMan G7 Pt that had a motherboard-level power delivery fault - random hard shutdowns, even during MemTest86 in UEFI. The RMA process required persistence: repeated diagnostics, a PSU replacement that didn't help.

However, once the case got proper attention, Helen from EU support handled it professionally - approved the RMA, confirmed receipt promptly, and shipped a working replacement within days. The replacement unit works flawlessly.

Bottom line: the product quality control on refurbished units could be better. But they do stand behind their warranty and ultimately resolve the issue. Fair outcome.

Really well assisted on my purchase, sales team is always on time, discussion for aditional requests were well evaluated.

**Powerful NAS hardware with great potential – support improving**

I’ve been running the Minisforum N5 NAS for a while now, and overall I’m really impressed with the hardware. It’s a compact, capable system that performs well and makes a solid foundation for a home lab or NAS setup.

Performance has been excellent, and once configured, it handles workloads reliably without issue. It’s clear a lot of thought has gone into the design and capability of the unit.

That said, my early experience wasn’t completely smooth. The initial BIOS version caused some stability issues, and obtaining updates specifically for the N5 NAS was more difficult than it should have been. It wasn’t always clear where to get the correct firmware or how frequently updates were being maintained.

However, once those hurdles were addressed, the system settled down and has been running well since.

For anyone comfortable working through a bit of initial setup and troubleshooting, this is a very capable piece of kit. With clearer access to BIOS/firmware updates and more streamlined support, it would be close to perfect.

Overall, I’m very happy with the purchase and would recommend it, especially for more technical users.