MINISFORUM Reviews 1,755

I am very satisfied with the product, as well as with the customer support.
With the Intel U9, it delivers high performance while remaining quiet; I particularly appreciate the connectivity options provided by the Oculink adapter.

I want to express my sincere thanks to the Minisforum support team. My NAB6 had a power issue, and the team guided me through the process with quick, friendly, and professional communication.
The repair was completed faster than expected, and the device was returned to me in excellent working condition.
It’s great to see a company stand behind its products and provide such reliable after‑sales service.

Excellent and very helpful customer service. That’s exactly what you’d hope for.

I've bought MS-01 from minisforum official store some moths ago and was quite pleased with the device itself and how easy it is to dissasemble + spf ports + 3 nvme slots with an option of pci expansion.
Unfortunately, the device broke after about 4 months of continious use as a server. I've had to contact their support and they accepted repairs after a few emails. It got repaired and sent back within a week.

Overall quite happy with the purchase, probably one of the best home servers available for the price.

I bought an MS-S1 Max AI PC from the EU store. There was a tiny issue that the PC got sent from Hong Kong instead of Germany so it got stuck in Romanian customs for a while. However customer service resolved all the issues and handled the import taxes directly with the shipping company so everything turned out fine. The product is gorgeous, very good build quality and works perfectly. I definitely recommend this brand.

I had to cancel an order before shipment due to a change in product configuration. The customer service team (Helen) responded quickly, offered alternatives, and processed the cancellation smoothly without any issues. Refund confirmed within 2-5 business days. Professional and efficient communication. Would consider buying again from them.

Everything perfect congratulations, very able. absurd customer service. they answer after a few minutes. another level another planet. I bought a fairly expensive PC and I must tell the truth it exceeded my expectations. I absolutely recommend. Top reliability, top customer service, top quality, fast and efficient. All the requirements to buy here.

I had a defective Mini PC (UM560) which was nearly out of warranty, so i asked by mail what to do. The Support- Team helped me analyse the culprit and replaced the unit without a hassle. I sent the old unit to a local warehouse and they replaced it with a UM560XT unit, because the UM560 is out of stock.
They really take care about their customers so i will be back in their shop if new hardware is required. Highly recommended store and aftersales support!

I decided to cancel the order because the product no longer fits my current needs. Customer service was polite and responsive. The order cancellation process was smooth, and the refund was processed quickly after cancellation. Appreciate the prompt handling by the support team.

I requested a missing SATA cable for my Miniforum Nab6. The service was very straightforward and helpful. I received the cable very quickly. Thank you!

The ease of ordering and handling of the product, the product has solid build quality

Delivered faster than expected. Works Great. Would recommend.

Good product fast reply to emails when I had a question.

It was easy to navigate the website and pick the best computer fitted to my needs.

This is my second MinisForum DEG1 eGPU Dock. I was so impressed with my first, I purchased another. Now my mini PC runs with two identical eGPUs. Each dock has a Corsair 750W power supply and an ASUS RTX 5060Ti 16GB GPU. I used them to run local LLMs.
Delivery was fast and well packaged.

Great product! No problem with shipping.

For the MS-01, the video didn't show the size tool needed to remove hex head screw (4mm), in the end I didn't need it. Also, of the three PCIe slots that can hold a SSD, one is preferred. The manual was not clear on which one that was.

So far my experience has been very good.

I experienced serious stability issues with my original HX99G unit.

However, I would like to highlight that Minisforum support handled the situation very professionally and with real commitment. Even though the device was already out of warranty, they offered a replacement with a different model and guided the process smoothly.

The new system is now running stable and meets my expectations. The transition required some effort on my side, but I appreciate that a fair and practical solution was found.

Special thanks to the support team for their responsiveness and helpful attitude throughout the process.

Overall, I am satisfied with the outcome and the support experience.

Great support experience. The MinisForum team replied quickly and provided clear instructions that helped me resolve my issue with the UM890. Everything is working smoothly now. Appreciate the professional and friendly service.

I had a AtomMan G7 PT which worked well as a mini gaming station until it broke down recently after one and a half years. After contacting Minisforum they agreed to send me a replacement of their latest line, effectively giving me a free upgrade (though I'd need to purchase ssd for it separately myself). It did involve some back-and-forth and waiting time, but overall I think they have been pretty generous with their support!