Store Playstation Reviews 2,443

Wish there was an option for 0/5. The refund policy is just so bad and greedy. The amount of emails you have to go trough to get a refund just shows how greedy PlayStation/Sony is. I'm sorry but you're milking The last of us too much as well.

And the support is nothing but bad, unless you might be in the US where you have more options.

If you want to get a refund you can't actually have played the game, this is literally why people are jailbreaking these.

They don't listen to the community either, they give us everything but what we want. If people want a Bloodborne release on PC they will literally ignore it.

Or even a 60fps patch, I'm sure they're saving it for the PS6. Besides they're making the hardware worse while having the same prices on 6 year old hardware.

Have to many reasons to sue Sony, their service is just bad really. No official announcements either, the only way to get information or even get contact with them would be to walk up to their headquarter.

Literally though, Sony gotta be the greediest company I've seen so far.

Makes me miss Xbox as they listened to the community and actually had decent support.

Sony also think their Tlou Complete Edition will do good, game should be free with that release.

If you see this Sony, be better and be greater like the description of the Spider Man games.

Yes I spent 10 minutes to write this as I don't recommend anyone to purchase a PlayStation and so you know what to expect. Aside from that it's alright but still greedy.

I had a very frustrating experience with PlayStation Support when trying to request a refund for this game that simply did not work.

I purchased Call of Duty: Modern Warfare and, after waiting more than two hours for the download to complete, the campaign mode constantly returned errors related to the store. The game is structured as a launcher that requires downloading multiple segments as separate DLCs (campaign, multiplayer, etc.), which already makes the experience unnecessarily complicated.

Following PlayStation Support’s own instructions, I deleted the entire game and all DLCs, reinstalled everything, and was even advised to download Call of Duty: Warzone as part of the troubleshooting process. To do this, I had to delete several other games due to storage limitations. I ended up spending my entire Sunday — my only free day of the week — trying to fix this issue.

In the end, I was never able to play the game at all, and wasted my time and my money completely.

This is not an isolated issue. A quick search online shows many users experiencing the same problems, and even PlayStation support agents recommend the same workarounds, which clearly do not solve the root cause.

When I contacted PlayStation Support to request a refund, I explained everything in detail. I also clarified that although the game had been downloaded, it had never been played, something that can easily be verified through gameplay data. I was not even asking for a cash refund — I requested store credit so I could purchase a different game that actually works.

Despite this, my request was denied with a generic response stating that refunds are not possible once content has been downloaded. This was extremely disappointing, especially because PlayStation’s own refund policy clearly states that faulty content is eligible for a refund, even if it has been downloaded.

I followed every troubleshooting step provided by support, none of which worked. The game was faulty on my PS5, yet no real evaluation of the case was made. The policy was applied in the most rigid and convenient way possible for the company, without considering the actual situation.

For additional context, I have spent between $900 and $1000 on the PlayStation Store over time and had never requested a refund or contacted support before this incident. Unfortunately, this first experience with customer support was exhausting, frustrating, and left me with a strong feeling of being ignored as a customer.

In summary:
- The game did not work
- Hours were wasted following ineffective troubleshooting steps
- Support refused to properly assess the case
- Refund policies were applied unfairly despite faulty content

This experience has seriously damaged my trust in PlayStation’s digital store and refund process. I will think twice before purchasing similar titles again.

As a parent managing a child PlayStation Network account, I am extremely concerned by how PlayStation enforces its online conduct rules.

My son’s account has now been sanctioned twice for alleged “voice chat audio” violations, yet on both occasions no transcript, excerpt, or contextual explanation has been provided. As a parent, this makes it impossible to understand what allegedly occurred or to address the behaviour — particularly when the account belongs to a minor.

There is a well-known issue in online games with retaliatory or false reporting when players are excluded from parties or matches. This appears not to be adequately accounted for during moderation reviews.

What is most troubling is the lack of proportionality. The restriction applied blocks not only online gaming and voice chat, but also unrelated, paid-for apps such as YouTube and Netflix. These services have nothing to do with the alleged behaviour and are part of our household’s daily routine. Their removal has disrupted my child’s sleep and wellbeing.

Despite paying €13.99 per month for PlayStation Plus, access to paid services has been removed without evidence, transparency, or meaningful parental oversight.

PlayStation’s moderation process, particularly where child accounts are involved, lacks transparency, proportionality, and effective safeguards against misuse of the reporting system.

I would welcome clearer communication, proportionate sanctions, and a moderation process that allows parents to understand and actively support appropriate online behaviour rather than being left without context or recourse.

The automatic renewal for Premium Plus is on and charged. How do i cancel it ?

Attention site frauduleux ne pas commander

Bought Arc raiders. I was able to play it just fine on day one. On day two, it suddenly required a PS plus subscription. Never once stated that up front. Tried to return it, PS denied it. Disputed on my credit card, but PS plus denied that as well. Talk about a bait and switch. I’m done with Sony, they’re scum.

So a good friend actually upgraded my PlayStation as a birthday present. PS5.
I have brought probably 3 games now. All of which I can’t play as it says there is a software problem.
Sony PlayStation make it so difficult to contact them to try and resolve this issue they must be laughing.
It would be ok if you could request a refund before 30 days or something. But no, download a game. It doesn’t work. Impossible to get in touch with someone to sort it out.
Honestly can’t wait until my online subscription runs out so I can factory reset it and trade it in.
Disgusting customer service.

I would give -10 stars if possible. Never in my 50 years on this planet have I encountered such an appalling support interface as Sony's!!!! At first you are utterly dumbfounded how a £100bn Tech/Media company can construct such an utterly useless support system for its users, but of course you soon realise it is entirely designed only to take your money..........not give it back!!

Please don't take this as a slight on the "gamers" who have actually tried to help me resolve the issue as they are a credit to the community. However this only highlights how cheap and nasty this support system is, as Sony clearly doesn't employ Agents to assist you in the minefield of useless tabs when trying to navigate around such a pathetic website.

Just to prolong the frustration, when queueing to try and contact one of these mythical Agents it continually asks if you're still waiting?!?! Again, this is disgracefully designed to kick you out of the queue so that you can never contact them!!

Finally Amir, one of the 10 or so "gamers" I spoke to, actually shed some light on why my son never received the download add-on that I paid for. Hidden right at the bottom of a secondary tab in small writing, it states this add-on is for the PS4 not the PS5?!?!? Why on earth such a critical & fundamental piece of information is not integrated into the main title screen during purchase just staggers belief.........ahh silly me, of course it's designed to confuse and only take your money!!!
To expand on this, why does it even allow you to download add-on content for a game you don't own? Simple profit that's why!!!

All this to try and get a £7.99 refund?!?! If I'd known how much of my precious time over Christmas this debacle would have taken I'd have never bothered. Of course that is entirely what Sony is trying to achieve though by making the process so difficult that parents don't complain and get a refund......you have been warned!

I purchased a cover for my husbands PlayStation not realising that he had the Pro and the cover doesn’t fit. They don’t have a Christmas returns policy and they also advise that they don’t t have a complaints department. I did not know that the cover was not the correct one and now I can’t return it or exchange it. I would recommend that you never buy anything from the playstation store, especially a present.

The PlayStation store is a complete scam and buyers should be wary.
I had to change my ISP after my spouse passed away and being in their name the company would not leave intact.
Regardless I have the old email address and password but no access to the account obviously.
When I entered this information on PlayStation store it said verify the email we sent your old email address.
Obviously I could not and the PlayStation representative said sorry cannot help you.
100% atrocious behaviour and 100% deliberate predatory behaviour.

Absolute joke, I’ve spent so much money with PlayStation and twice I’ve had to speak with customer services, the 1st was a game that was faulty and I spent ages trying to follow all of there online support advice and still it wasn’t working properly and they refused a refund, the 2nd was I tried to add a payment method and tried both my bank card and charge to mobile which I’ve used on the same account and console before, after my brothers account was signed in by me for 1 day then removed later by me it keeps coming up with an error message when trying to add charge to mobile as a payment method it keeps saying (please try again later).
A message saying details are incorrect when trying to add my bank card,
I’ve double checked and double checked again, I ain’t blind and know for a fact it’s all correct, I’ve spoken with customer service who said my account had no blocks on it and it must be an error on my end then they ended the chat. Wouldn’t turn there back and walk away if f2f tho would they.
I’ve spoke with both my bank and mobile company and all is fine and as I mention below I’ve used the same details in my family members account since this issue and all working fine straight away.
A family member added there account and I used my same bank and mobile number and was able to add both straight away. Tried mine again and same issue.
SO (Sony) PLAYSTATION sort your staff out and support the people who spend money with you and show them respect. If this don’t get sorted then will have to take action as it’s all there to see it’s a fault on your end (PlayStation) and loads of people online I’ve found having the same issue.
Also I have not only tried all the advised every single thing from PlayStation support page but also re-added my brothers account as a 2nd profile like last time and still did not sort the issue.
Always prefer ps over Xbox but I should just sell it and move over. Better controllers for games I also play with Xbox just never been keen on main controller.
So many 1 star ratings says it all really, I wouldn’t give 1 star if I could.

Stay far away from playstation their a loaf of crap

Ordered a PS5 for my children for Christmas direct from the Playstion store. I was informed by email today that they couldn't fulfill my order. Why did they take my money in the first place if they couldn't deliver? It's a disgrace.

My £120 pluse headphones are falling apart and they won’t do anything about is as I am unable to read the qr code on them. Have the serial number and receipt but QR code unreadable so they don’t give a stuff!

I've only had the worst experiences with Sony support. I'm certain my problems have something to do with their constant leaks of data.

Long time ago I lost access to one account. I sold a console and forgot to unlink it, and it eventually got banned. I couldn't recover it. It's a shame, because I had a ton of achievements on it.

I made a new one. Recently (about a decade later) I find 2 factor authentication activated. Once again support cannot help me for "security reasons". I have purchases and a lot of history, but it still took me took multiple attempts at contacting support to get it recovered.

Now they enter PC market and demand account linking on PC games.

I also had to communicate on behalf of another person to refund Cyberpunk 2077 back when it launched broken and Sony completely failed on their QA. The game outright doesn't work and it wasn't an immediate refund - I had to contact them multiple times to argue about it. It's only when they got flooded with requests they realized they HAVE to refund.

If you have to buy from Sony, buy physical games and assume your account will be lost eventually.

Review:
I had a very disappointing experience with PlayStation Support involving an unauthorized auto-renewal charge for PlayStation Plus.

Back in August, Sony charged my credit card ~$87 for a PS Plus 1-year auto-renewal. I did not knowingly authorize the renewal, so I disputed it with my credit card company. Sony then fully suspended my PSN account, blocking me not only from PS Plus features, but also from playing my legitimately purchased single-player games offline, which should not require an active membership.

I called support and spoke with a rep named Douglas, then his supervisor Andria. Both insisted that I “must” pay the $87 before I can regain access to my account, even though I expressly stated I only want offline access to the games I already paid for. They repeatedly told me no further help or options exist.

It is unacceptable for Sony to hold my purchased digital content hostage over an auto-renewal I did not knowingly authorize. Locking users out of single-player games unrelated to PS Plus is an unfair practice. All I asked for was clarity on the charge before paying it — instead, I got an account ban and pressure to repay before I could even review the charge history.

I’ve spent years purchasing games on this account. Sony should not withhold access to paid content because of a disputed subscription charge. Very disappointed in how this was handled.

Got scammed by a game page which they did not update. Sony sold me DLC which was already included in my game! There is no way to contact them or request a refund! They have closed all support emails. The chat is useless. They do not reply on Resolver.com!

Zero support, as in: no contact, no channels except FAQ and other users (community support). Highly expensive for what it offers, mandatory to add credit card (charging $0.50 to "verify" credit card, no refunds. Purchased games by your kids? No refunds. No support. I am selling it and stick to the PC.

I had the unpleasure to deal with them 2 times and those 2 times were horrible. I'm sure they're operating illegally as even the most basic things don't work like contacting CS. Paying for next day delivery and still showing as not even dispatched after 1 week! When I contacted them they say they don't have stock and the website still showed the same 17 items in stock for months later. Absolute criminals and they deserve to go under.

Very frustrated with Playstation customer service, hours of waiting and was disconnected finally.