STOREX - Sunbury Reviews 

Great storage unit but you negotiate a price as you need long term storage and they don’t tell you that price will increase by 23% at 6 months then a further 15% on that cost at 1 year. Total cost increase on original price of 41% in a year which is appalling. Original cost £234
Per month. At 1 year £331. Needless to say I moved out at the 1 year and went elsewhere. Aside of that the units are great and managing through an app is fabulous but they need to be more transparent up front about price increases!

When I first called the chap explained that the unit was completely automated from an app. Opening the gate for entry to the site, opening the doors to get into the facility even to open your storage unit. Being of the older generation this did fill me with some apprehension, he had me on speaker phone and talked me through the entire process. Downloading the app and uploading my ID, until I was up and running. Very very helpful chap.

Absolutely great facility! I’ve had a FABLAB with them for a year and it’s been the best thing for my small business. Helpful staff, spaces maintain thoroughly and a wonderful environment to be in. Recommend STOREX 100%

The reason for my 1-star review is not because of the staff at the Sunbury branch—they are excellent. My issue is with senior management and their pricing decisions.
I have been a customer at the Sunbury branch since it first opened, and the only reason I have remained with the company is because of Raj. He consistently goes above and beyond for every customer. He is professional, knowledgeable, dedicated, and genuinely cares about customer service. In my opinion, he is one of the company’s greatest assets and deserves recognition for the outstanding work he does.
My complaint is directed at whoever is responsible for the annual price increases. I would welcome the opportunity to meet with the CEO, together with Raj at the Sunbury branch, to discuss how the company can justify increasing long-term customers’ storage fees by around 30% every year. In my experience, most other storage companies increase prices by around 5–10%, depending on how long a customer has been with them.
These repeated large increases make loyal customers feel undervalued. I’ve spoken to many people who have left because they simply couldn’t justify the continual rises. Building a successful business is about retaining loyal customers through excellent service and fair pricing—not pricing them out.
I don’t know how these pricing decisions are made, but they are damaging customer loyalty and, in my opinion, driving business away.
Once again, I want to make it clear that my criticism is not aimed at the staff in Sunbury. Raj is exceptional, and his commitment to customers is the main reason I’ve stayed with the company. The business needs more managers like him.
I respectfully ask the CEO to read this review and arrange a meeting with me and Raj at the Sunbury branch to discuss the pricing strategy and how it is affecting long-standing customers.
Thank you.
Steven

Speedy check-in, welcoming reception, no unnecessary bureaucracy, and the facility looks secure.

Customer service was really good. Storage is easy to use. It's all from your phone. I was a little hesitant at first but it works really well and easy

Raj made everything very easy ,helpful is extremly helpful and knowledgable.

Raj at Storex in Sunbury was always super helpful and professional , would definitely recommend using this Storex .

Avoid working in this toxic place. Amen 🙏🏼

Storex is how all storage will be in the future and we will look back at laugh at how grim the other places used to be. I have nothing but good things to say about Storex in Sunbury; both the set up and design and Raj who was a total star at helping me (and the removal team) to "move in". I had looked at a few places before settling on here and so pleased I kept looking.