Ordering easy, lots of useful guides, hits, tips online; delivery quick and efficient for both samples and order. Customer service fantastic, rang me before my order was despatched to advise that som... See more
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Review summary
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quick easy to order service. Good communication via emails which helped me to choose the excellent Lusso LVT flooring range - a bit more of an effort to lay down click system but we'll worth the extr... See more
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My experience from start to finish with Stories Flooring has been excellent. They were super responsive to all my questions on the flooring I chose. I also ended up needing more flooring and they we... See more
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This product is ideal for what I needed. It offers a good barrier for my floor which is great for cleaning with a damp mop. Make sure when cutting you use the appropriate tools, personally I got on we... See more
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Company details
- #38 of 84 best companies in Flooring Shop
- #15 of 34 best companies in Wood and laminate flooring supplier
Written by the company
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
Contact info
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, United Kingdom
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent several wood flooring samples free…
Sent several wood flooring samples free of charge promptly followed up with courtesy call.
14 May 2026
Reply from Stories Flooring
Hi Gail,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The service is quick and painless
The service is quick and painless. The price point is solid also.
19 January 2026
Reply from Stories Flooring
Hi Kalvin,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very easy and professionally dealt with…
Very easy and professionally dealt with whilst placing order over the phone. Daniel went above and beyond. Great work.
8 June 2026
Reply from Stories Flooring
Hi Satvinder,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Quality products and excellent customer…
Quality products and excellent customer service. Some of the pieces were damaged during transport, which was unlucky, but Gareth was very helpful in promptly arranging for replacements to be sent out and for chasing up the delivery of the other items.
4 June 2026
Unprompted review
Reply from Stories Flooring
Hi Andrea,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Dealt with Kenton
Dealt with Kenton. Lovely young man. Got me just what I wanted in double quick time. Great company.
1 June 2026
Reply from Stories Flooring
Hi Dave,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Reply from Stories Flooring
Hi Yee,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The company is very good
The company is very good, the only problem was the delivery the delivery driver left the crate behind I have no means of getting rid its a blue crate you not supposed to dump them thought it was abit of a cheek.
28 April 2026
Reply from Stories Flooring
Hi David,
Many thanks for the feedback. The pallet is always left with the customer. It helps on the occasional return but we do understand it can be a little awkward to dispose for some.
Apologies
Gareth
Great staff attitude and prices
After being let down by another supplier I found a suitable replacement at Stories. I decided to call them directly and the staff were very helpful. They told me to complete the sample order online and then confirmed it would be posted immediately. Unfortunately by the time Amazon delivered it my wife and I had found another product from a local supplier.
I would recommend Stories to family and friends the price quoted and staff attitude was very good.
27 May 2026
Reply from Stories Flooring
Hi Gary,
Thanks for the feedback. We do send our samples out next day delivery on Amazon with a near 90% next day delivery rate. Occasionally one bounces by a day which can be frustrating. I can see yours took 2 days so please accept our apologies.
Gareth
I purchased flooring from stories 18…
I purchased flooring from stories 18 months ago , after recently having had an extension built I wanted further matching flooring . The online site would not let me order what I required as it was below the minimum order . After contacting stories direct they arranged a smaller order with no issue whatsoever.
Great customer service and great product , would highly recommend them
21 May 2026
Reply from Stories Flooring
Hi Paul,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Excellent customer service with…
Excellent customer service with attentive and prompt communication
22 April 2026
Reply from Stories Flooring
Hi Suzanne,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Responsive to any emails
Responsive to any emails, patient with me, good quality laminate, delivered on my requested date and time.
Laminate being laid as I type and looks great.
20 May 2026
Reply from Stories Flooring
Hi Lisa,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Reply from Stories Flooring
Hi Vera,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Reliable service
Product delivered as promised and had a phone call to explain delivery date which was helpful. Very happy with product and with the service I received from Stories Flooring.
9 April 2026
Reply from Stories Flooring
Hi Mark,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Both samples received 2 days after…
Both samples received 2 days after ordering. Very pleased with the samples.
7 May 2026
Reply from Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I ordered samples from the website and…
I ordered samples from the website and they were supposed to arrive within 2 days, but after a week they still haven’t arrived. Absolute nightmare.
1 May 2026
Reply from Stories Flooring
Hi,
Apologies they have not arrived yet. The bank holiday meant they did not leave us till Tuesday. Amazon tracking show they are on route. 1 star review for a free sample is harsh when it is on the way. Just called to discuss and happy to see what we can do for you to help. Would appreciate revision of score as its on the way and we would happily send out more for free should they not arrive.
Reply from Stories Flooring
Hi Mick,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Bought grey flooring from this company…
Bought grey flooring from this company . They were accommodating as didn’t need the flooring immediately when I did the delivery was very quick . Communication was excellent . Product excellent . Could not fault this company . Would highly recommend
15 January 2026
Reply from Stories Flooring
Hi Robert,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very good experience purchasing my…
Very good experience purchasing my herringbone floor through Stories flooring. Chris was very helpful and will defo use them again in future.
9 March 2026
Reply from Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
As a trades person I appreciate…
As a trades person I appreciate professional advice, Kenton supported me with my order of herringbone lvt glue down flooring. Great advice, great flooring.
Thank you
16 April 2026
Unprompted review
Reply from Stories Flooring
Hi Craig,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Reply from Stories Flooring
Hi Maura,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
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