Ordering easy, lots of useful guides, hits, tips online; delivery quick and efficient for both samples and order. Customer service fantastic, rang me before my order was despatched to advise that som... See more
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Review summary
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quick easy to order service. Good communication via emails which helped me to choose the excellent Lusso LVT flooring range - a bit more of an effort to lay down click system but we'll worth the extr... See more
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My experience from start to finish with Stories Flooring has been excellent. They were super responsive to all my questions on the flooring I chose. I also ended up needing more flooring and they we... See more
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This product is ideal for what I needed. It offers a good barrier for my floor which is great for cleaning with a damp mop. Make sure when cutting you use the appropriate tools, personally I got on we... See more
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Company details
- #41 of 84 best companies in Flooring Shop
- #15 of 34 best companies in Wood and laminate flooring supplier
Written by the company
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
Contact info
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, United Kingdom
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Stories Flooring
Hi Yvonne,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Reply from Stories Flooring
Hi Darren,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Good quality product at a good price…
Good quality product at a good price backed up with good customer service. The additional 15% discount that was available made it a good purchase
5 November 2025
Reply from Stories Flooring
Hi Pete,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
In a dispute over faulty flooring…
In a dispute over faulty flooring installed 5 months ago. Delaminating and warped. Chris is passing the blame on the fitter whilst insisting SPC can only be fitted on screeded concrete floor and then making excuses that he doesn't know all the facts as he's not a fitter, he only sells the stuff. I suggest to learn your facts about the product you're selling. Discovered that the planks inside of the leftover box never touched by the fitter were all warped too. Explain that to me Chris. Their 20 year warranty has to go through their Chinese manufacturer. I heard it all now. Dreadful experience.
3 December 2025
Unprompted review
Used company twice and the wood is…
Used company twice and the wood is great quality.
7 November 2025
Reply from Stories Flooring
Hi Kirsteen,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Highly recommend Stories Flooring!
My experience from start to finish with Stories Flooring has been excellent. They were super responsive to all my questions on the flooring I chose. I also ended up needing more flooring and they were able to source me 3 extra packs when the flooring had sold out.
Special thanks to Gareth who kept me informed on the extra flooring I required and was able to source and get this out to me next day. Highly recommend this company!
1 December 2025
Unprompted review
Reply from Stories Flooring
Hi Jacqui,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The flooring was delivered on time and…
The flooring was delivered on time and carefully stored immediately
24 November 2025
Reply from Stories Flooring
Hi Maureen,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Reply from Stories Flooring
Hi Jody,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Reply from Stories Flooring
Hi Gary,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The guys I dealt with were great
The guys I dealt with were great. Got a great product at a fair price. Delivered on time.
3 November 2025
Unprompted review
Reply from Stories Flooring
Hi Leigh,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The team at Stories are great to work…
The team at Stories are great to work with and the products and prices are also hard to beat, I have built a new home and have purchased over 150m2 of their engineered flooring in 3 different products and it all looks superb, highly recommend
24 October 2025
Reply from Stories Flooring
Hi Phil,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very easy to use the website
Very easy to browse the different kinds of floorings and very easy to work out how much we needed
22 November 2025
Reply from Stories Flooring
Hi Jill,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Flooring arrived with out any hitches
23 September 2025
Unprompted review
Reply from Stories Flooring
Hi Clive,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Reply from Stories Flooring
Hi Archie,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The delivery was not met on the…
The delivery was not met on the allocated day. I wish comapnies would stop using Evri as they are awful
19 November 2025
Reply from Stories Flooring
Hi Saskia,
Many thanks for the feedback. The free samples were attempted delivery on 21/11 and are back out for a 2nd attempt today.
Let us know if you like them and would like to place an order
Gareth
Samples
Ordered samples delivered promptly, great quality, price so able to order with confidence.
17 November 2025
Reply from Stories Flooring
Hi Denise,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
5* service!
Absolutely amazing service from the guys! Had a slight issue with delivery (palletlines fault) and they sorted it without a single stress! Absolutely brilliant and will be using them for all my flooring from now on! Also recommend to anyone!
20 October 2025
Reply from Stories Flooring
Hi Frazier,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Excellent Service very polite would Recommend to Everyone
Excellent Service very polite would recommend to anyone Danny the Manager Helped me purchase My Flooring Very quickly and could not do enough for me Thanks To all the Team Amazing 100% 👌👌
17 November 2025
Unprompted review
Reply from Stories Flooring
Hi Tony,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Reply from Stories Flooring
Hi Dale,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
They absolutely bombard you with calls…
They absolutely bombard you with calls emails and texts. Very annoying.
16 November 2025
Unprompted review
Reply from Stories Flooring
Hi Holly,
Apologies. Have you unsubscribed? email me your email address to gareth@storiesflooring and I will ensure you receive no more
Always a bit manic in black friday week getting all the deals out there!
Apologies again
Gareth
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