Stormmerch Reviews 

277
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were unhappy with their experience overall. Many customers experienced significant delays in receiving orders, with some items never arriving. A frequent concern was that products, especially cups, were not as advertised, often being of poor quality or incorrect designs. Obtaining refunds for unreceived or misrepresented items also proved challenging, as many reported denied or ignored requests. However, some people were satisfied with product quality and design, finding items well-made or visually appealing. A few reviewers mentioned faster delivery and appreciated communication updates. Conversely, some customers reported items arriving damaged, like broken lids, or functional issues such as misaligned lids or poor temperature retention.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and authenticity, with many reporting... See more

Quality

Reviewers mention ambiguous feedback about quality, with some consumers praising the top quality and... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing dissatisfaction and advising against... See more

Delivery service

People report negative experiences with delivery service, with many expressing frustration over long wait... See more

Refund

Customers had negative experiences with refunds, with many reporting that companies would not issue a full... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered 2 custom Stanley cups … 1st it took a long time to arrive. Next, it’s not a Stanley cup, it’s just a look-alike. Doesn’t even say Stanley. And the custom design was just a printed wrap that... See more

Rated 3 out of 5 stars

I ordered two Berserk tumblers for my husband’s birthday. I knew they would arrive after his birthday would, but with the promise of I think it was 2 week shipping, I figured it wouldn’t take too too... See more

Rated 3 out of 5 stars

The merch itself was great very well made but the duration of things getting delivered takes way too long. That could use some improvement.

Rated 3 out of 5 stars

I was hesitant to order from Stormmerch based on reviews and comments on the web but they had a 40 oz cup I wanted so after a couple days of debating I ordered the cup. It arrived earlier than... See more


Company details

  1. #130 of 130 best companies in Activewear shop

Written by the company

Email: support@stormmerch.com Phone: +44 7537 168838 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM Support Time: Mon – Fri: 8AM-5PM PST


Contact info

2.3

Poor

TrustScore 2.5 out of 5

277 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.3

All reviews

(277)

56 reviews in the last 12 months

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Rated 1 out of 5 stars

This site is a scam

This site is a scam. It's a fake stanley cup. Nor real! Took about a month to receive it! BUYERS BEWARE. ITS A CHINA SITE AND NOT REAL STUFF!

30 December 2024
Unprompted review
Rated 1 out of 5 stars

I'd give zero stars if possible

I'd give zero stars if possible. This is a scam company. Listed a UK address, but it ships from China. All items (read others reviews) are garbage and not what was pictured. I've been fighting to get a refund. Spare yourself.

31 December 2024
Unprompted review
Rated 1 out of 5 stars

This company is a SCAM...

This company is a SCAM.....you will NOT receive your order or at least what you paid for.....I ordered 2 customized stanley cups and received one cup that didn't look like what I wanted and the 2nd cup just never came and it wasn't a STANLEY then they sent me 2 long sleeve shirts with crosses on them for what have no idea cuz looks like they the ones who need Jesus for how they do people who put their trust in them....Don't waste your time or money nothing you get will be what they advertise!!!!

29 November 2024
Unprompted review
Rated 1 out of 5 stars

Selling Fakes!

The cup they have advertised is not what is being sent. I purchased a Taylor Swift Stanley and it is not a real Stanley.
It is not chroma as advertised, and the cup came damaged. After 19 days of waiting.

31 December 2024
Unprompted review
Rated 1 out of 5 stars

StormMerch is a company in the UK that…

StormMerch is a company in the UK that drop ships from China. I did not know this. They advertised a Stanley cup for sale, but the cups are fake and have laminated graphics. The product description is very misleading. I contacted their customer service asking for a full refund. They refused, offering instead a 20% refund, or a 50% discount on another purchase. This is not sufficient to remedy the issue of selling fake Stanley products with misleading product descriptions. The cup was a 30 oz tumbler that cost as much as a real Stanley tumbler. Buyer beware!

27 December 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY! The cups are not Stanley. Not even close. You can buy a better quality cup at Walmart for $10. If you order personalized you will get the wrong name. They will take over a month to arrive. You will not get your money back. COMPANY IS A SCAM!

26 December 2024
Unprompted review
Rated 1 out of 5 stars

My boyfriend bought me a Stanley with…

My boyfriend bought me a Stanley with beauty and the beast on it for Christmas because it is my favorite Disney movie. The “engraving” of the characters is horrible. The beast only has legs, and the other characters are barely visible. It also has the wrong name on it and of course we cannot return it because he bought if months ago. Yes he should’ve looked at it when it came in but still the product should look correct as well.

25 December 2024
Unprompted review
Rated 1 out of 5 stars

Ordered Monday BEFORE Thanksgiving and…

Ordered Monday BEFORE Thanksgiving and still did not receive before Christmas. Do not order from this site! Not clear if K will ever get from this sketchy place, but as of Christmas Eve, I will have a very disappointed kid tomorrow.

24 December 2024
Unprompted review
Rated 1 out of 5 stars

RIP OFF DON’T BUY !!!!

Just LIVID !! 😡If I Could Do No Stars I Would !!!So Sad People Are Like This, I Sacrificed & Ordered And Paid 50+$ for a Personalized Stanley Cup a Christmas GIFT for my Daughter10 yr In Early NOV and Still no Cup So Disappointing and it’s CHRISTMAS in 2 Days 😢😢

22 December 2024
Unprompted review
Rated 1 out of 5 stars

Fake company they scammed me for $43.00…

Fake company they scammed me for $43.00 on a Stanley cup. Now their website doesn’t even work. Don’t shop or trust them. They claim I didn’t put an apartment number then sent me an email claim it went back to sender and hour and half away. Then when I went to the post office they informed me it was a scam and this has been happening a lot.

23 November 2024
Unprompted review
Rated 1 out of 5 stars

WASTE OF MONEY AND ENERGY

I ordered this cup the beginning of November 2024 and here we are 3 days before christmas and I keep getting the run around about when the cup will arrive. This is the absolute worst company ever. I have been in contact 4 different times with the promise of Dec 21st and still no cup. DO NOT WASTE YOUR MONEY ON THIS COMPANYS GARBAGE . THANKS FOR RUINING MY KIDS CHRISTMAS PRESENT!

21 December 2024
Unprompted review

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