Storyblocks has offered a great product for years, but I've rarely needed to reach out for customer support. I did today, and their speed, friendliness and helpfulness exceeded my most optimistic expe... See more
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Storyblocks gives marketers and creatives the ability to create professional-quality projects by supplying them with an huge library of royalty free stock content and unlimited downloads. With over 2 million footage clips, music tracks, images, and templates for software like DaVinci Resolve, Premiere Pro, and more, we provide everything you need to create without limitations.
Contact info
1515 N. Courthouse Rd., 22201, Arlington, United States
- support@storyblocks.com
- storyblocks.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 48 hours
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Fast response
Fast response, no bots, no copy-pasted text, my problem was solved. That's what customer support should look like.
This is suspicious
This is suspicious, I wanted my Storyblocks account and this appears to be fake. With Storyblocks I never need to download invoices.

Reply from Storyblocks
Great product, even better customer service!
First off, Storyblocks is great, I used it pretty heavily other last two years while editing content for my clients. The only reason I'm leaving is that I'm working in a different industry and I no longer need it.
Their customer support team is awesome. I missed the window to cancel my renewal while I was away for the Holidays-and when I reached out about my issue, they got back to me within a few days offering a few solutions to help me. Franco was dope, deserves a raise for being so helpful!
Went above & beyond
Super quick response and Franco resolved my issue immediately and went above and beyond.
Great Service for a Struggling YouTube…
Great Service for a Struggling YouTube Startup. Customer service is human based and top notch... Super helpful... and every kind of content an aspiring YouTube Entrepreneur could ask for... Cheers!
Very satisfied interacting With…
Very satisfied interacting With Storyblocks onlinr asistence.
Satisfied!
Even though the experience of having content removed is frustrating, the issue was solved to my expectation and the resolution was achieved quickly. There's nothing greater than this royalty-free music platform and I'm happy to have been a subscriber since 2018!
Excellent experience with the Storyblocks support team
I had an excellent experience with the Storyblocks support team! They were incredibly responsive and helpful when I accidentally subscribed to the wrong plan. The process of resolving my issue was quick, transparent, and stress-free. Special thanks to Franco for the professional and kind assistance. Highly recommend their service!
The guy Franco was able to quickly…
The guy Franco was able to quickly correct my subscription status. Customer service is quick and courteous.
Franco was friendly
Franco was friendly, respectful and responsive to my requests.
Storyblocks is great
Storyblocks is great. I needed the subscription for a large project I was doing. When the project finished I forgot to cancel the subscription. When it came around again I was panicked that I was going to have to pay a yearly fee that I didn’t need anymore, but one email and Storyblocks gave me a refund. So great service when I needed it, and great customer service when I didn’t need it anymore.
Customer service was excellent
Customer service was excellent. Helpful and prompt responses! Storyblocks has been a great tool for us as well!
Amazing life saving help
Amazing life saving help. Super appreciative of the service.
"I've had a great experience using…
"I've had a great experience using Storyblocks. The platform offers an excellent variety of high-quality content, and it’s very user-friendly. The resources are perfect for my design projects, and the subscription model is flexible and cost-effective. Overall, Storyblocks has been a valuable tool for me, and I highly recommend it to other creators looking for top-tier media content."
They handled it!
I had a fraudulent YouTube claim on my most popular video. My YouTube channel is for my business, so this was a significant hit. But storyblocks took care of everything and now my video is back to normal. Such a relief!! It also a relief to know that storyblocks has my back if this happens again in the future. Thank you!!
Franco at Storyblock.com was very…
Franco at Storyblock.com was very helpful and quickly responded to my query and assisted in setting up a additional YT channel. thank you!
I’ve been a loyal customer of theirs…
I’ve been a loyal customer of theirs for nine years now. Whenever I had any questions, they were always quick to respond. Whenever I encountered an issue related to copyright issues on YouTube, they resolved it promptly.
Gave refund even after my mistake
After my mistake with our subscription, support was very helpful and willing to work with me on a refund. Very understanding.
Thanks to Franco who was able to…
Thanks to Franco who was able to resolve my payment dispute quickly and easily!
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