StoryTerrace Reviews 

578
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to understand and capture personal stories effectively. Many found the overall process straightforward and enjoyable, appreciating the support and guidance provided throughout their journey. The final product, often described as beautiful and well-presented, consistently exceeded expectations in quality and design, creating meaningful keepsakes for families. However, some customers also noted dissatisfaction with the editing process, mentioning instances where editors were changed without notification or the initial editing quality required personal rewriting.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Product

Customers had positive experiences with the product, often praising the high-quality final product and its... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the entire process smooth,... See more

Service

Consumers find service to be positive, with many reviewers highly recommending the professional, friendly,... See more

Quality

Users consistently express satisfaction with the quality of the final product, often highlighting the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We undertook this project to capture what a fabulous and unique life Mum had in the Navy. Mum wasn’t too sure about it, but we had a great writer, who totally put Mum at ease during the interviews.... See more

Rated 4 out of 5 stars

Enjoyable process. Attentive personal . Genuine interest in your story . Very cooperative with questions and more . Will recommend to others . Particular thanks to Freya Coombes for her guidance and... See more

Company replied

Rated 4 out of 5 stars

My daughters gave me this as a gift for Mothers Day. I thoroughly enjoyed the process. Beverley understood how I wanted it to read and Freya directed with the mechanics. A fun experience and a writt... See more

Company replied

Rated 4 out of 5 stars

I used Story Terrace to get my son’s book published. We were well supported and any small issues raised were dealt with promptly. Our views and opinions were taken on board. Communication was great.... See more

Company replied


Company details

  1. Book Publisher
  2. Bookmaker
  3. Publisher

Written by the company

StoryTerrace turns life stories into books for the most important people on earth. You and your loved ones. We’ve written books for thousands of families and businesses. From CEOs and business builders to inventors and trailblazers. From seventh generation farmers to those building a new life in unfamiliar territory. Our storytellers have passed on wisdom and life lessons, recorded their family histories and captured the essence of charities and global brands. No matter how unique your story is, we’ll match you with the perfect writer to create a beautifully book.


Contact info

4.2

Great

TrustScore 4 out of 5

578 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.2

All reviews

(578)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Produced a really good book with help…

Produced a really good book with help through out the different stages.
Only hick up temporarily was that AI was tried and did not work.
But when this was realised it was completely rectified and it was never too much trouble to get a first class end product.

28 February 2024
Unprompted review
Rated 1 out of 5 stars

This company has been a Freaking…

This company has been a Freaking nightmare. My writer tells me that Stroy terrace is going AI and he will not be conitinuing with story terrace. Story terrace will not return my money and I have no book or writer. And they continue to charge my account even after canceling. $7480 and no book . Would only recommend this company to an AI.

5 February 2024
Unprompted review
Rated 5 out of 5 stars

Hello

Hello, I would just like to say how pleased I have been with the support from Story Terrace in taking my book project forward. I have not always been able to meet deadlines but that is because of my own business work load. However, My Project Editor and the team have always been most courteous, helpful and full of encouragement and a delight to work with. Writing a life story is both challenging and rewarding and getting the right balance of interest and brevity is important. Throughout the process I have been comfortable with sharing this information with the team and fully respected their expertise, advice and appreciated their patience. Kind regards, Charles Stevenson

29 January 2024
Unprompted review
Rated 5 out of 5 stars

I purchased this for my dad's 70th…

I purchased this for my dad's 70th birthday. The interviews went well and online system easy to operate. Changes and edits to drafts were all done quickly. We're very happy with the finished manuscript and the printed books looks fantastic. Not cheap, but good quality and I would recommend.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful work by Story Terrace

First think I would say is that I love my book ,and I know I would not achieve that without Story Terrace .
From start fo finish the experience of how everything was planned for me .
A massive thank to Nicola Rayner who understud me completely and did such an amazing work writing this book with me .

8 January 2024
Unprompted review
Rated 1 out of 5 stars

Poor editing and very disappointing experience

The service provided fell very short of expectations.
The content of the book missed a lot of important information, which we had expressly requested be included ( we were aware of the extra cost for this) and despite feedback we ended up having to spend a lot of time reviewing and adding to the text.
The quality of the editing was poor, I was advised it was within the acceptable errors for publishing. I had to invest a huge amount of time reviewing the final draft as the errors in page layout and grammar were not acceptable.
For example:
Misaligned text.
Headings at the bottom of the page with no text until the next page.
Paragraphs altered, changing the context, with changes to punctuation.
Find your own author and publisher ( they should be able to help you with an editor) I think you will have a much better experience.

30 September 2023
Unprompted review
StoryTerrace logo

Reply from StoryTerrace

Thank you for taking the time to share your thoughts and feedback and we’re sorry to hear that you’ve had a negative experience.

We looked into your project and it seems there may have been a miscommunications regarding the additional information you requested for the book. We always aim to provide a service that aligns with our clients' expectations, and we regret any inconvenience you may have experienced.

We understood that you were happy with the final outcome of the book and even ordered additional copies but if there is anything else you’d like to discuss please do not hesitate to reach out to your project editor.

Rated 5 out of 5 stars

With special thanks to author and editor- what a team!

With special thanks to editor Victoria Fox who has been very helpful and quick to respond to any queries. And also special thanks to author Gillian Monks, who has helped and supported me telling/writing my life’s story. I had wanted to do this for years and having now experienced the amount of thought and work it takes, I could not have done it without you. Thank you both for making the process as easy as possible. What a great team! I’m proud of my book and have copies to pass down the generations. Thank you. June Rimmer

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Story Terrace helped me put my story…

Story Terrace helped me put my story together. I had been thinking about it for at least two decades, but it was the support I got from Fuad the writer and Victoria, my editor that made it all happen.

Fuad was very organised, supportive and kind. he gave me the structure, the style and a lot of the words. Victoria was efficient, very prompt And helpful. Both were most encouraging and often more enthusiastic than I was about the project. I am very grateful To them for all their help. Without them, none of it would have happened.

I would thoroughly recommend them to anyone wanting to write their story.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Team work

It has been some process and I am pleased it is done. Audrey the writer did well to capture the core of my story from my frame. Despite circumstances that happened in her personal circumstances, she persevered and completed the draft. Thank you! There were some hiccups in the administrative process until Victoria took over . Victoria was exceptional in bringing this process to completion as recalling history triggered some deep emotions and consequences of not being able to continue with amending the draft. Victoria’s understanding and sensitivity enables me to finally complete. Thank you! It was a providential process for me to empower me to manage my inner world more effectively. I am thankful

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience and thrilled with the output

Story Terrace was an exceptional service from beginning to end. We are absolutely thrilled with the end result, a book about our mum which we will treasure forever. Thank you to the writer Angela Hindle the editor Martin McLauchlan for making the process enjoyable and the output so successful and for their endless patience with our fine tuning and edits and tweaks. So professional and so helpful and personal. Thank you for everything.

29 September 2023
Unprompted review
Rated 5 out of 5 stars

My was satisfactory experience with story Terrace was…

My experience with story Terrace was good I had an excellent person who helped to put it altogether.I would agree with one of your writers I didn’t realise that there was a time limit & word limit, so I felt a bit rushed in the end.!
My one complaint is with Amazon I ordered a couple of my books for family members, when they arrived I was disgusted it was a flimsy paperback all my photos were in black& white & not very good quality at all so returned them & complained. So would feel ver distressed if any one else had tried to purchase one if they received one like that, I would be totally embarrassed.
Otherwise I am pleased with my book.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

My husband had spoken about writing his autobiography for years

My husband had spoken about writing his autobiography for years but it became apparent that he would never get around to it!! We then saw an ad for Storyterrace and thought it would be the perfect solution. We were extremely lucky that our writer was Zoe Apostolides who was very experienced and a joy to work with. She put Steve at his ease and translated his stories into a wonderful book which will be of great interest to our grandchildren and future generations. Victoria Fox was our Project Editor who was always on hand to deal with any queries andn was really helpful throughout the process. We are so very pleased that we finally have a wonderful book.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

World Series Bowls .....the story

Well, just an absolutely amazing experience! Supported by professional and enthusiastic partner people I felt able to go beyond what I thought I was capable of. Phil Dourado my 'brick & mentor'. As an aspiring writer these are the guys you need to be with !

7 November 2023
Unprompted review
Rated 5 out of 5 stars

I can only recommend

I can only recommend. Of course, it takes the right people. Writer was Ruth - fantastic. She grabbed the idea and put her heart in getting into my story.
Victoria who dealt with getting me over the final hurdles was a real "Gem".
For people who complain, like every written project, it takes application and time.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

The pleasing summary of a lifetime.…

The undertaking and completion of a book on my life of nearly 80 years has been absorbing, memorable and enjoyable. Originally a gift from my family, I increased the project by about three times as it progressed, to circa 260 pages (140 for my story, 80 for photographs and 40 for appendices). Throughout the process Story Terrace enabled flexibility in timing and content. Advice, reassurance and support from Lara Worthy of Story Terrace were invaluable. Key to the process was Story Terrace identifying an excellent author, Rebecca Dalton, whose qualities as a writer shone through. During 17 hours of interviews she was patient, positive and supportive in her questioning and advice. I rate her work highly.
Lara Worthy gave helpful advice on digitalising my photographs; I used a local photoshop to prepare and upload them onto Story Terrace Bookmaker, a straight-forward process.
I commend Story Terrace for its professionalism, flexibility, high standard of proof reading and ease of use. Its processes allow a 'story book', large or small, to be produced and adjusted with flexibility. Overall the experience has been life-enhancing and I am now the proud possessor of a life story, which can be shared with family and friends, and pass down family generations to those who will never meet me in the flesh. The book itself, is a product of high quality.
Therefore I recommend Story Terrace, without hesitation.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

My experience with Story Terrace was…

My experience with Story Terrace was really great. They took a novice writer and story teller and turned me into a competent writer and story teller.

I am simply grateful to them and their services. There aren't many words to describe their services that could do them justice, except professional, friendly, smart, reliable and competent.

Thank you story Terrace especially - Gill Chilton (Interviewer) and James Bateman (A.I. Manager) for all your support from beginning to completion and making a girls dreams come true of writing a book.

Ms Sonia Sarah Donkor.

1 October 2023
Unprompted review
Rated 4 out of 5 stars

My Mum’s story

My mother’s story actually happened because of Ant’s wonderful sessions sitting, listening and encouraging Mum to remember . Ant was great and really made this possible for mum.
Victoria encouraged, organised and sorted so we have created a wonderful family memory and Mum has told her fascinating story. Thank you all.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

You couldn't do better than Story Terrace

What a great experience it was working with Story Terrace. My experience was a gift from my daughter which I found rather daunting. However, working with Josephine Galvin and Victoria Fox soon encouraged me to enjoy the experience. Victoria was a great presence especially coming towards the end and I felt Josephine became my friend. Now I've finished it I realise I've missed out so much but, hopefully, what I have done will prove amusing which is what I was aiming for. Thank you ladies for your support and encouragement, I'd have found it much more difficult without you.

7 October 2023
Unprompted review

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