StoryTerrace Reviews 

578
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and helpful staff, providing excellent guidance and support throughout the process. Many found the overall user experience enjoyable and straightforward, appreciating how seamlessly their stories were brought to life. The finished product, often described as beautiful and professional, is highly valued as a meaningful and memorable gift, reflecting high quality and careful design. However, some people were dissatisfied with initial draft quality, citing shocking grammar and needing to rewrite sections themselves. A few reviewers also noted disappointment with editing, mentioning dreadful results or unexpected editor changes.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Product

Consumers find the product to be positive, with many expressing delight and satisfaction with the final book.... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the entire process smooth,... See more

Service

Customers had positive experiences with service, with many praising the helpful and accommodating team that... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the final... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Enjoyable process. Attentive personal . Genuine interest in your story . Very cooperative with questions and more . Will recommend to others . Particular thanks to Freya Coombes for her guidance and... See more

Company replied

Rated 4 out of 5 stars

My daughters gave me this as a gift for Mothers Day. I thoroughly enjoyed the process. Beverley understood how I wanted it to read and Freya directed with the mechanics. A fun experience and a writt... See more

Company replied

Rated 4 out of 5 stars

I used Story Terrace to get my son’s book published. We were well supported and any small issues raised were dealt with promptly. Our views and opinions were taken on board. Communication was great.... See more

Company replied

Rated 4 out of 5 stars

I received a lot of support in resolving issues I had with using the Story Terrace. Lycel, in particular, was extremely helpful. The finished book was well-presented and designed.

Company replied


Company details

  1. Book Publisher
  2. Bookmaker
  3. Publisher

Written by the company

StoryTerrace turns life stories into books for the most important people on earth. You and your loved ones. We’ve written books for thousands of families and businesses. From CEOs and business builders to inventors and trailblazers. From seventh generation farmers to those building a new life in unfamiliar territory. Our storytellers have passed on wisdom and life lessons, recorded their family histories and captured the essence of charities and global brands. No matter how unique your story is, we’ll match you with the perfect writer to create a beautifully book.


Contact info

4.2

Great

TrustScore 4 out of 5

578 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(578)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

To Whom It May Concern:

To Whom It May Concern:
I am writing to commend one of your outstanding writers; Elizabeth Tzagournis. Elizabeth was selected among a number of well qualified writers your organizarion hires to help me write my memoir. She maintains a busy schedule and I held her up a couple of times due to medical issues, but she never once complained or rushed me in any way. Quite to the contrary, she went out of her way to always be availabe whenever I needed her. Her positive attitude throughout our project together was extremely appreciative.

Elizabeth is well spoken, writes well, is honest, sincere about her work, and her loyalty to Story Terrace is beyond reproach. For these reasons and many more too numerous to mention I would like to commend Elizabeth Tzagournis for her passion for excellence and a overall job well done.

Respectfully,
Rocky Hewitt

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Book review

Good communication and easy to work with the team. I’ve nearly finished my story with them and have no regrets so far

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Easy, enjoyable and supportive

They really matched me with the right writer, we instantly clicked and were a perfect match! The whole process was very easy and enjoyable, I felt thoroughly supported and guided throughout the process!
I was sad it was over as it was such a wonderful experience.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Truly a wonderful experience!

Such a wonderful experience, starting with a writer, Beverley, who gently brings out your deepest memories and crafts them into a flowing account of who you are and where you came from. I was then guided through the final stages by Hariny, who showed endless patience. The book has now been printed and delivered to me. I would highly recommend using StoryTerrace.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Great journey

From the onset, interacting with Hariny was pretty seemless and then the appointed writer Fuad; was very professional and to the point. All interviews with my father were promptly scheduled. drafts were timely submitted and ease of editing and uploading photos was simple as well. Final result was awesome and thoroughly immersive for my father whose life we were articulating.

20 July 2023
Unprompted review
Rated 5 out of 5 stars

StoryTerrace has been a life line

StoryTerrace has been a life line for me, as during my depression and mental health recovery journey they assisted me to organise my thoughts when writing my story. It was via my journal, which inspired me to want to share my story with the world. I hope the book will encourage and inspire other men to share and write their story.

1 November 2023
Unprompted review
Rated 4 out of 5 stars

Great experience

I purchased this as a gift for my 83 year old father. Dad was guided by Gill, his fantastic writer, through the interview and the review process. The website was clear and easy to use helping us to understand where we were in the process, and our editor was on hand to pick up anything we missed. Our proof reader was fantastic and raised some really interesting observations! I think it would be harder for someone less familiar with reviewing drafts but I would recommend StoryTerrace and thank Gill for helping Dad write his life story so beautifully.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

I wanted to arrange for my 96 year old…

I wanted to arrange for my 96 year old mother to tell her story- she has had an amazing life. Story Terrace matched my mother with a lovely writer Alison who was sweet and patient as my mother told her story over a period of several months. The process was very bonding for myself my brother and my mother and now we have a wonderful book to immortalize her life.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

I cannot thank Story Terrace enough

I cannot thank Story Terrace enough. It was not easy to leave some of my past but I was assisted to get through by Angela and Hariny, they made it possible for me to complete my life story. It was the best present for my family, we cried together when it was all out, very therapeutic.

Thank you StoryTerrace!!

lucy

2 January 2024
Unprompted review
Rated 5 out of 5 stars

I gifted a StoryTerrace book package to…

I gifted a StoryTerrace book package to my friend. She had a wholesome experience with the interviews and received exceptional care from the team throughout the process. The books were of really high quality and I would 100% recommend StoryTerrace to anyone looking to pen down their life story.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Thoroughly impressed by Story Terrace. Such a worthwhile experience.

From the first telephone call through to the final edit of my story book I was thoroughly impressed by the professional and helpful approach of the Story Terrace editor and writer.
At the outset I found the idea of writing my life story quite daunting but at every stage help was on hand. I very much enjoyed being interviewed by my writer and was greatly impressed by her skills of eliciting old memories. The process of creating my life story has been amazing and so worthwhile. It will be my legacy to my grandsons.

20 April 2024
Unprompted review
Rated 5 out of 5 stars

Where you all come from

I think the final product was excellent and serviced the interest of all my children as a record of their father's journey to their eventual existence extremely well. As a slight surprise to me was the amount of research and infills that had to be done but Nadine Wojakovski the writer did extremely well to fathom out and put into very good collation the sequential events for the story line of one's life and ancestry.The investigations both through photographs and records that one made into one's past certainly brought back quite a few almost forgotten memories to the surface both emotive and factual. Well done Nadine and Hariny and Story Terrace. Milan Varmuza

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Story Terrace’s excellent service

The process was very well organised and easy to follow. The author chosen was extremely professional and sensitive to personal information. A very worthwhile experience for anyone wanting to write about their life.

29 September 2023
Unprompted review
Rated 1 out of 5 stars

We had a terrible experience with this

We had a terrible experience with these people. The gift was for a 90+ year old mother who has written over 30 books. The offering was unprofessional, not transparent and full of basic errors - one wonders if they use AI.
So we could not go forward with the project but they took all the money! In my opinion to be avoided based on our terrible experience.

22 March 2024
Unprompted review
StoryTerrace logo

Reply from StoryTerrace

Hi Richard,

Thank you for taking the time to share your thoughts and feedback and we’re sorry to hear that you’ve had a negative experience.

On looking into your project, we noticed that you purchased a complete package with a senior writer which has 6 interview hours. Extra interviews can always be purchased as an uprgade. This information was communicated during the start of the project and is available on Bookmaker for your reference. We understand there were inaccuracies in the outline and sample chapter. A degree of inaccuracy is to be expected considering transcripts can pick up incorrect words and we do rely on you as the client to verify factual information, while it can be jarring, please do not worry. Correcting these things in the outline and sample ensures that your full draft does not have these issues.

Your feedback here is key so that your writer can make the factual revisions before we proceed with your full manuscript. This is a part of the writing process. Every book you've ever read has gone through many rounds of feedback for factual information checks and development of the material so this is very much normal and part of the process. You are free to pick up the project at a later date if you wish.

We will continue working to ensure that she has an enjoyable experience.

Kind Regards,
StoryTerrace

Rated 3 out of 5 stars

Contacts

Up until now I have been very satisfied with my book.
However my editor has now left the company and I have no contact. I have tried to call the number the AI helper provided, plus the one on their website and they doesn’t exist.

I’ve emailed them and still waiting for a reply.

1 February 2024
Unprompted review
StoryTerrace logo

Reply from StoryTerrace

Hi Tim,

Thank you for your feedback. Glad to hear that you are satisfied with your book. We are sorry that you have not been able to get in contact with us. Our team has since tried to reach out to you via phone to find out more.

Please feel free to call our UK number on 0208 150 2833 during business hours (Monday - Friday, 9am - 6pm) or email us at info@storyterrace.com. Rest assured, we will get back to you.

Many Thanks,
Amit

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