Enjoyable process. Attentive personal . Genuine interest in your story . Very cooperative with questions and more . Will recommend to others . Particular thanks to Freya Coombes for her guidance and... See more
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Review summary
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My daughters gave me this as a gift for Mothers Day. I thoroughly enjoyed the process. Beverley understood how I wanted it to read and Freya directed with the mechanics. A fun experience and a writt... See more
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I used Story Terrace to get my son’s book published. We were well supported and any small issues raised were dealt with promptly. Our views and opinions were taken on board. Communication was great.... See more
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I received a lot of support in resolving issues I had with using the Story Terrace. Lycel, in particular, was extremely helpful. The finished book was well-presented and designed.
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Company details
Written by the company
StoryTerrace turns life stories into books for the most important people on earth. You and your loved ones. We’ve written books for thousands of families and businesses. From CEOs and business builders to inventors and trailblazers. From seventh generation farmers to those building a new life in unfamiliar territory. Our storytellers have passed on wisdom and life lessons, recorded their family histories and captured the essence of charities and global brands. No matter how unique your story is, we’ll match you with the perfect writer to create a beautifully book.
Contact info
133 Whitechapel High Street, E1 7QA, London, United Kingdom
- 0044 208 150 2815
- info@storyterrace.com
- storyterrace.com
4.2
Great
577 reviews
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Replied to 100% of negative reviews
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Loved talking to Cathal Coyle all about…
Loved talking to Cathal Coyle all about the Irish History here, I preferred fact to face, I had written and printed my own family tree before but it was very basic, and seeing my book it looks very professional. Well pleased.sirry now it's over.
27 February 2026
Unprompted review
Reply from StoryTerrace
Dear Mrs Viviene & M.J Watson,
We truly appreciate you taking the time to share your experience.
We’re thrilled to hear that your conversations with Cathal Coyle added value and insight to your storytelling journey. We take great pride in carefully matching our clients with perfectly suited writers and guiding them through the process.
We’re delighted that your final book reflects the care and attention invested in your story, presenting your family history in a way that feels both polished and authentic. We are equally thrilled that you are pleased with the quality of the book and the final product. We always strive to make our clients' stories personal, authentic and beautifully presented.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Warm Regards
StoryTerrace
From start to finish the writer and the…
From start to finish the writer and the editor did amazing work o. My book could not have done without them
13 February 2026
Unprompted review
Reply from StoryTerrace
Dear Jon,
Thank you for sharing such a heartfelt review.
We’re thrilled to hear that our team’s support made your storytelling journey smooth and enjoyable. We take great pride in carefully matching our clients with perfectly suited writers and guiding them through the process. Your kind words regarding the team's professionalism and dedication are deeply appreciated.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Warm Regards
StoryTerrace
Amazing experience and good fun.
From start to finish this experience has been amazing. Everyone who worked with me has been superb, easy to speak with and always happy to answer any questions I had. It has been awesome to watch my story come together and I couldn't wish for a better outcome with the end result of the final book. Would highly recommend StoryTerrace for book publishing. Thank you.
13 February 2026
Unprompted review
Reply from StoryTerrace
Dear Hayley,
Thank you so much for your kind words! We’re thrilled to hear that every interaction with our team felt easy and supportive, and that you enjoyed watching your story come together. Ensuring a seamless, and guided personal journey for our clients is at the heart of what we do, and it’s wonderful to know that the process left you feeling confident and happy with the final book.
Thank you for sharing your experience with us, and we’re grateful for your kind words and recommendation. Your positive experience means the world to us, and we're so happy we could help bring your story to life.
Warm Regards
StoryTerrace
The road to "Was My Cousin A Triple Agent?"
I had a very hard book to write and brought a mysteriuos family member not knowing how to start and with 14 years of research. My ghost writter sorted this true story out into an intriguing story which people like and fine amazing and brought life to my book. Every avenue with StoryTerrace was sorted in a very profesisonal way a pleasure to work with them.
16 January 2026
Unprompted review
Reply from StoryTerrace
Dear Robin,
We truly appreciate you taking the time to share your experience
Your story sounds incredibly meaningful, and we truly believe that stories like yours deserve to be told with care, sensitivity, and understanding. We're delighted to hear that your writer was able to shape your work into an intriguing and engaging book.
We’re thrilled to know that you found the entire process professional and a pleasure to be part of. We always strive to make storytelling personal and authentic, while ensuring every step of the journey feels seamless, guided, and supportive.
Thank you again for your kind words and for trusting us with something so personal. Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
Warm Regards
StoryTerrace
we have gone back to story terrace for… a second time because there support and package was ideal for us.
we have gone back to story terrace for the second time , each package for us has been put together extremely well , we felt they listened to what we wanted they matched us both times to an excellent ghost writer who were able to understand what we wanted.
we was supported every step of the way and I felt it was all done at our speed .
a massive thank you to the Story Terrace Team for all their support and hard work to ensure we got the outcome that we wanted.
26 January 2026
Unprompted review
Reply from StoryTerrace
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly honoured that you chose to work with StoryTerrace for a second time. It’s wonderful to hear that you felt listened to, well matched with your ghostwriters, and supported throughout the journey. Ensuring a personalised, guided experience at your own pace is always at the heart of what we do.
We’re delighted that you’re happy with the final outcome. Your positive experience means a great deal to us.
Warm Regards
StoryTerrace
Hariny was great throughout the process…
Hariny was great throughout the process - my parents were very pleased with the finished project.
17 November 2025
Unprompted review
Reply from StoryTerrace
Dear Anthony,
Thank you so much for sharing this wonderful feedback.
We’re absolutely delighted to hear that your parents were so pleased with the finished project, that truly means the world to us. Creating something that families can cherish is exactly why we do what we do.
Your kind words about Hariny are greatly appreciated. Her care, dedication, and support throughout the process are qualities we value deeply, and we’ll be sure to pass along your lovely comments.
It was a genuine privilege to play a part in preserving your parents’ story
Warm Regards
StoryTerrace
Excellent Product
Without StoryTerrace I would probably never have put pen to paper. The editor and writer were brilliant, there was plenty of opportunity to edit and to add to the narrative and to select photographs. Even the cover design was flexible. The finished product was professional. Highly recommended.
9 February 2026
Unprompted review
Reply from StoryTerrace
Dear John
We’re truly delighted to hear that StoryTerrace helped you begin a journey that might otherwise have remained unwritten. That’s exactly why we do what we do, every story deserves the chance to be told.
It’s great to know that you found your editor and writer brilliant, and that you valued the flexibility to shape the narrative, select photographs, and refine the cover design. We aim to make the entire process collaborative, personal, and enjoyable.
We’re especially pleased that you’re happy with the finished book and its professional quality. We always strive to make our clients' stories personal, authentic and beautifully presented.
Thank you again for your kind words and recommendation. Your positive experience means the world to us, and we're so happy we could help bring your story to life.
Warm Regards
StoryTerrace
Lovely people
Lovely people from the advisor on the phone to my editor and my writer
31 January 2026
Unprompted review
Reply from StoryTerrace
Dear Charles,
Thank you for sharing your experience.
We’re delighted to hear that you had such a positive experience with our team, from your advisor through to your editor and writer. Providing warm, supportive guidance at every step is something we care deeply about.
It was a pleasure working with you, and we truly appreciate you taking the time to share your feedback.
Warm regards,
StoryTerrace
Fantastic experience
Worked with StoryTerrace on my book. Went with the PRO package which was absolutely amazing. Had a whole team of people working on my book who were clearly experienced and experts in their field. Definitely an investment but one StoryTerrace made worthwhile.
1 February 2026
Unprompted review
Reply from StoryTerrace
Dear Mark,
Thank you so much for taking the time to share your experience with StoryTerrace.
We’re thrilled to hear that you enjoyed working with us and that the PRO package lived up to your expectations. Knowing you felt supported by a skilled and experienced team means a great deal to us, we take pride in bringing together experts who can truly do justice to each client’s story.
We also appreciate your recognition that creating a book is an investment, and we’re delighted that you feel StoryTerrace made it worthwhile.
It was an honour to be part of your journey.
Warm regards
StoryTerrace
It's A Scam plain and simple
It's a scam. Please don't give your hard money and especially not upfront. It's all AI except for interviews. You can get that in apps yourself. And learn from me do not pay upfront! Of course they probably have a whole call center around the globe set up to scam. And once the interviews are done there is no direct contact with the writer. They have named several various editors..one was a made up name for sure as it was associated with the same email of another name. Without going into details I can point out all the scams in the court of law. And read the client who used a PI to investigate them
23 February 2025
Unprompted review
Reply from StoryTerrace
Dear Smitha,
We regret to hear that your experience with StoryTerrace has not met your expectations, and we’re sorry for any frustration caused during the process. However, we do need to clarify several inaccurate statements in this review.
For clarity, StoryTerrace works with professional human writers at every stage of the Classic book creation process (the package you have acquired). Our writers conduct in-depth interviews, develop outlines, draft manuscripts, and revise work based on client feedback. This collaborative and iterative process is clearly explained to all clients from the outset on the website and during onboarding.
StoryTerrace is also transparent that generative technology is used as a supporting tool in certain production tasks, depending on the service purchased and the specific needs of the project. These tools are expertly applied based on our experience crafting 1000s of stories, to assist the process, and they do not replace the professional writers who are responsible for the draft content shared with clients at every step of the Classic book creation process.
During your project, you raised concerns about AI usage, and we fully accommodated your request by removing generative technology from your project. As a result, your current draft was written solely by a professional writer, without the use of generative tools, which your project editor confirmed with you at the time.
We understand that you were dissatisfied with aspects of the manuscript. Revisions are a normal and expected part of our process, and we invited you to share your specific correction requests so we could amend the material accordingly. We remain available to continue making revisions to ensure the manuscript meets your expectations.
Regarding payment, our fees and payment structure are clearly outlined on our website and in our Terms & Conditions, which are designed to ensure fairness and transparency for all parties. We offer multiple payment options to accommodate our clients’ needs, including installment plans as well as full payment options.
We remain committed to delivering a high-quality, personalized book and to working constructively with every client. If you would like to continue the revision process, our team is ready to assist.
Warm Regards
StoryTerrace
Reply from StoryTerrace
Hi Ngozika,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you had a good experience with StoryTerrace. It was a pleasure working with you and being part of your storytelling journey.
We hope your book brings you joy for years to come.
Warm regards
StoryTerrace
THANK YOU
Everyone from the editor, Xiaofang Ma, and the ghost writer, Charles Harned, were professionals and make the process of bringing my book into fruition as simple as possible. A big thank you for working hard as a team.
16 January 2026
Unprompted review
Reply from StoryTerrace
Dear Saelock,
We’re thrilled to hear that Xiaofang Ma and Charles Harned provided such professional and supportive guidance throughout your journey. Our team takes great pride in making the storytelling process as seamless and enjoyable as possible, and it’s fantastic to know that you felt well supported every step of the way. Your kind words regarding the team's professionalism and dedication are deeply appreciated.
It was truly a pleasure to help bring your book to life. Your positive experience means the world to us, and we're so happy we could help bring your story to life.
Warm Regards
StoryTerrace
Worth every penny for a true family heirloom!
I just received my printed books in the mail and it literally brought me to tears. I could not be more happy to have invested the time in this project with Tilly (project manager) and Jenny (writer) and to be able to give this wonderful gift to my grandfather and all of his grandchildren. I have no doubt this will be a proud part of our family legacy for generations to come. The team moved quickly and did a beautiful job honoring my grandfather's life story. It was a wonderful experience and if you have a story you'd like to be captured for generations' to come, I could not recommend this service more! Thank you to StoryTerrace and, most importantly, to Tilly and Jenny for the partnership!
7 April 2025
Unprompted review
Reply from StoryTerrace
Dear Tiffany,
Thank you for sharing such a heartfelt review.
It is heart warming to hear that receiving the books was such an emotional moment for you, and we’re incredibly honoured that you trusted StoryTerrace with capturing your grandfather’s life story. We truly believe that stories like yours deserve to be told with care, understanding.
Your kind words regarding Tilly and Jenny’s professionalism and dedication are deeply appreciated. We take great pride in carefully matching our clients with perfectly suited writers and editors to guide them through the process. We're thrilled to hear that the team ensured a seamless and quick process whilst maintaining quality.
We’re also delighted that the final book exceeded your expectations. Ensuring a personalised, guided, and deeply personal experience, along with a beautifully presented final book is at the heart of what we do.
We truly appreciate your kind words and recommendation. Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Warm Regards
StoryTerrace
This company is a SCAM!!!!
I paid for a book as a Christmas present for my mother in December 2023 and the book remains outstanding. Nobody replies to the emails that have been sent requesting an update, the phone number just rings and cuts off. I have now raised a dispute with my credit card company in the hope that this will get a response. I would definitely not recommend this company and would advise that you steer very clear of them and find another provider. SHAME ON YOU STORYTERRACE.
24 December 2024
Unprompted review
Reply from StoryTerrace
Dear GM
Thank you for sharing your concerns with us.
We genuinely regret to hear that your recent experience with StoryTerrace has not met your expectations. We appreciate your frustration and apologise for any distress caused during the process.
Please know that we are taking your concerns seriously, Our team is committed to resolving this matter as quickly and thoroughly as possible. Please email us at at info@storyterrace.com with the details for your project. Once we receive this, our editorial team can review your query and conduct a thorough investigation. We will then get back to you as soon as we have an update, please allow up to 10 working days.
Thank you for your patience and understanding, and we look forward to receiving your email.
Warm Regards
StoryTerrace
Autobiography of a working life
I was recommended to StoryTerrace as the best option for generating a self- publish book. The process from start to finished book was smoothly done. My proof reader, John, was excellent and a good advisor in tidying up my scribblings. It was also helpful that he was pleasant and encouraging. Timescales were met and the whole process was completed in 10 weeks.
22 December 2025
Unprompted review
An Excellent Team
I found the team at StoryTerrace to be extremely friendly, professional and efficient. They provided me with a choice of writers/editors who were very relevant to the children's story I had written . I selected one who was on the same page as I and she captured my characters perfectly .StoryTerrace also provided me with some very talented illustrators. I chose one who was perfect for my book and the result was excellent. I have been delighted with my experience with StoryTerrace , I hope to be able to work with them again.
4 December 2025
Unprompted review
Reply from StoryTerrace
Dear Fabrizia,
Thank you so much for taking the time to share your wonderful experience with us.
We're thrilled to hear that our writer-matching process worked so well for you. We take great pride in carefully pairing each client with writers who understand their creative vision, so it’s wonderful to know you found someone who connected with your story and brought your characters to life so beautifully.
It’s equally lovely to hear your kind words about our illustrators. Ensuring a seamless and personalised storytelling experience, from the first conversation to the final artwork,is at the heart of what we do. We're delighted that you found the perfect creative partner for your book.
Most of all, we’re glad that the final result exceeded your expectations. We always strive to present each story in a way that feels authentic, meaningful, and beautifully crafted.
Your positive experience means the world to us, and we’re honoured to have played a part in such a special project.
Warm Regards
StoryTerrace
Enjoyable process
Enjoyable process. Attentive personal . Genuine interest in your story . Very cooperative with questions and more . Will recommend to others .
Particular thanks to Freya Coombes for her guidance and advice and attention to detail .
Provided great comfort to an amateur when in comes to publishing .
4 December 2025
Unprompted review
Reply from StoryTerrace
Dr Malcolm,
Thank you so much for your heartfelt review.
We truly appreciate you trusting us with your journey, and it means a lot to hear how supported you felt throughout the process.
Your kind words regarding Freya’s professionalism and dedication are deeply appreciated. We're thrilled to hear that her guidance, attention to detail, and support made you feel confident and at ease. Ensuring a personalised and reassuring experience is at the heart of what we do, and it’s wonderful to know she made such a positive impact.
We always strive to make each storytelling journey seamless, collaborative, and deeply personal, so we're delighted that you found the process enjoyable and felt that your questions were met with genuine care and cooperation.
Thank you as well for your kind recommendation, your support truly means the world to us. Your positive experience means the world to us, and we're so happy we could help bring your story to life.
Warm Regards
StoryTerrace
Perfect gift for my husband
2 October 2025
Unprompted review
Fantastic gift for my grandad
Fantastic gift for my grandad. Story terrace really are such a gem of a company. I wanted to gift my grandad for his birthday a book about his life. Didn’t know where to start but storyterrace really made the whole process so seamless. The writer we were matched with was so good with my grandad and they got along so well. Very much recommend this company and now we have a book that we can show to anyone!!
19 November 2025
Unprompted review
Reply from StoryTerrace
Dr Adam,
Thank you so much for taking the time to share your wonderful experience with us!
We truly appreciate you trusting us with such a meaningful gift for your grandad. Stories like his deserve to be told with care and understanding, and it’s heart-warming to hear that the journey felt smooth and enjoyable from start to finish.
We're thrilled to hear that our team's professionalism and dedication met your expectations, and that the writer you were matched with connected so well with your grandad. We take great pride in pairing each client with a writer who truly understands their personality, pace, and story, so your kind words mean a great deal to us.
Ensuring a personalised, guided, and seamless process is at the heart of what we do, and we’re delighted that you felt supported even when you weren’t sure where to begin. Helping families preserve cherished memories is one of the most special parts of our work.
Thank you as well for your lovely recommendation, we truly appreciate your support.
We're honoured to have played a part in such a personal and meaningful project.
Warm Regards
StoryTerrace
Best 70th birthday gift!!
I gave StoryTerrace as a 70th birthday gift for my mum and it was incredible. Team is very professional. They supported me with the bookmaker platform and made sure the books arrived on time. It was a great gift not just for my mum but also for my kids as they can now learn about their family history! Worth the investment!!
31 October 2025
Unprompted review
Reply from StoryTerrace
Dear Oz,
Thank you so much for taking the time to share your wonderful experience with us. We truly appreciate you trusting us with such a special 70th birthday gift for your mum.
We’re thrilled to hear that our team’s professionalism and dedication met your expectations. Your kind words about the support you received, especially with the bookmaker platform and ensuring everything arrived on time, are deeply appreciated. Ensuring a smooth, guided, and personalised process is at the heart of what we do, and we’re glad we could make everything feel seamless for you.
We’re equally delighted that the final books have become a treasure not only for your mum but for the next generation as well. Helping families preserve their history in a way that can be passed down is one of the most rewarding parts of our work.
Thank you as well for your wonderful recommendation , your feedback is incredibly valuable to us.
Your positive experience means the world to us, and we’re honoured to have played a part in creating such a meaningful and lasting gift.
Warm Regards
StoryTerrace
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