Stove Supermarket Reviews 

7,629
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 810 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, often receiving their orders quickly, even next day. People frequently highlight the high quality of the products, noting that items fit perfectly and are well-made. The company's service and communication are also highly regarded, with consumers appreciating the helpful staff and effective resolution of inquiries. However, some customers noted instances where orders arrived with minor damage or were initially incomplete. Despite these initial concerns, reviewers generally found that the company promptly rectified any problems, ensuring overall satisfaction.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and prompt... See more

Product

People report positive experiences with product quality, noting that items like fire bricks and replacement... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, top-quality,... See more

Order

Reviewers highlight positive aspects of order, praising the easy online ordering process and quick delivery.... See more

Quality

Customers had positive experiences with quality, frequently noting that products like replacement glass, fire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stove Supermarket are one of the best companys I've every used online - and I buy lots online. Helpful, prompt friendly communication, quality stove components, very competitive price, any problem (n... See more

Rated 5 out of 5 stars

Have refurbished my Clear View fire with all items bought from Stove Supermarket. Best prices on line. Quick turnaround and delivery. Had an issue with the grate and inner riddle plate, didn’t move or... See more

Company replied

Rated 5 out of 5 stars

They have help me find the parts in needed everytime. I had an enquiry about my delivery, and gave me the secure that I had all id ordered. Iv recommended to other log and multi fire owners of Stove... See more

Company replied

Rated 5 out of 5 stars

Great comms (initially was out of stock, but shipped as soon as replenished - that day), well packed and quickly posted. Fire bricks fitted perfectly, as did the circular inner grate. Definitely r... See more


Company details

  1. #2 of 21 best companies in Fireplace shop

Written by the company

Stove Supermarket is a one-stop stove shop, offering a massive range of wood-burning, multi-fuel, gas, and electric stoves; a selection of outdoor living products, from pizza ovens to bbq's; flue pipes, flue liners, and twin wall flue systems; hundreds of stove spares, stove accessories, open fires, and much, much more! We have everything you need to install, maintain, and enjoy your new or old stove. All available online and under one roof.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,629)

770 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Web site easy to use and delivery as…

Web site easy to use and delivery as planned

14 July 2026
Stove Supermarket logo

Reply from Stove Supermarket

Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.

If there’s anything you need going forward, we’re always happy to help.

Kind regards,
Stove Supermarket

Rated 5 out of 5 stars

Very prompt delivery with great…

Very prompt delivery with great communication

20 July 2026
Stove Supermarket logo

Reply from Stove Supermarket

Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.

If there’s anything you need going forward, we’re always happy to help.

Kind regards,
Stove Supermarket

Rated 5 out of 5 stars

Easy site to navigate

Easy site to navigate, "grate" prices, super quick delivery times

20 July 2026
Stove Supermarket logo

Reply from Stove Supermarket

Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.

If there’s anything you need going forward, we’re always happy to help.

Kind regards,
Stove Supermarket

Rated 5 out of 5 stars

Delivered quickly and well packaged

Delivered quickly and well packaged.
I have bought other replacement glass for my stove in the past and not such good quality.

20 July 2026
Stove Supermarket logo

Reply from Stove Supermarket

Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.

If there’s anything you need going forward, we’re always happy to help.

Kind regards,
Stove Supermarket

Rated 5 out of 5 stars

Easy to order

Easy to order, proper descriptions and sizes, speedy delivery 👍

15 July 2026
Stove Supermarket logo

Reply from Stove Supermarket

Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.

If there’s anything you need going forward, we’re always happy to help.

Kind regards,
Stove Supermarket

Rated 5 out of 5 stars

Excellent service.

Stove supermarket were excellent to deal with. Their communication was good, informing me when the order was going to take a little longer. I have just had the fire bricks fitted today and they are a perfect fit for my Tiger stove.

8 July 2026
Stove Supermarket logo

Reply from Stove Supermarket

Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.

If there’s anything you need going forward, we’re always happy to help.

Kind regards,
Stove Supermarket

Rated 5 out of 5 stars

Excellent service

Excellent service, next day delivery, staff most helpful. 10 out of 10

15 July 2026
Stove Supermarket logo

Reply from Stove Supermarket

Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.

If there’s anything you need going forward, we’re always happy to help.

Kind regards,
Stove Supermarket

Rated 5 out of 5 stars

Santa arrived.…

They have help me find the parts in needed everytime.
I had an enquiry about my delivery, and gave me the secure that I had all id ordered. Iv recommended to other log and multi fire owners of Stove Supermarket

14 July 2026
Stove Supermarket logo

Reply from Stove Supermarket

Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.

If there’s anything you need going forward, we’re always happy to help.

Kind regards,
Stove Supermarket

Rated 5 out of 5 stars

Efficient

Efficient, polite, good value and quick to respond by sending the item at once.
Thanks

14 July 2026
Stove Supermarket logo

Reply from Stove Supermarket

Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.

If there’s anything you need going forward, we’re always happy to help.

Kind regards,
Stove Supermarket

Rated 5 out of 5 stars

Great service!

Easy to use website and my order was delivered the next morning. This was the fastest delivery I have ever had, and at no extra charge.

9 July 2026
Stove Supermarket logo

Reply from Stove Supermarket

Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.

If there’s anything you need going forward, we’re always happy to help.

Kind regards,
Stove Supermarket

Rated 5 out of 5 stars

Top quality service

Top quality service. A mix-up in the payment meant that I had paid twice.
The next day, I was called by Richard, who immediately cancelled the extra Order, and I received a full refund. All before I did anything. And prompt delivery. Highly recommend.

7 July 2026
Stove Supermarket logo

Reply from Stove Supermarket

Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.

If there’s anything you need going forward, we’re always happy to help.

Kind regards,
Stove Supermarket

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