Stove Supermarket Reviews 

7,637
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 816 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting orders arrive quickly, on time, and well-packaged. Many highlight excellent product quality, with items fitting perfectly and meeting expectations. People commend the outstanding customer service for being helpful and responsive, which also made the ordering process easy. However, some customers noted occasional delivery issues, such as damaged or initially lost packages. A few others mentioned missing items or incorrect parts. These problems were typically resolved quickly and efficiently by the company's support team.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Product

People report positive experiences with product, often highlighting the good quality, value, and perfect fit... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, helpfulness, and... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of products like fire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stove Supermarket are one of the best companys I've every used online - and I buy lots online. Helpful, prompt friendly communication, quality stove components, very competitive price, any problem (n... See more

Rated 5 out of 5 stars

Have refurbished my Clear View fire with all items bought from Stove Supermarket. Best prices on line. Quick turnaround and delivery. Had an issue with the grate and inner riddle plate, didn’t move or... See more

Company replied

Rated 5 out of 5 stars

Great comms (initially was out of stock, but shipped as soon as replenished - that day), well packed and quickly posted. Fire bricks fitted perfectly, as did the circular inner grate. Definitely r... See more

Rated 5 out of 5 stars

They have help me find the parts in needed everytime. I had an enquiry about my delivery, and gave me the secure that I had all id ordered. Iv recommended to other log and multi fire owners of Stove... See more

Company replied


Company details

  1. #2 of 22 best companies in Fireplace shop

Written by the company

Stove Supermarket is a one-stop stove shop, offering a massive range of wood-burning, multi-fuel, gas, and electric stoves; a selection of outdoor living products, from pizza ovens to bbq's; flue pipes, flue liners, and twin wall flue systems; hundreds of stove spares, stove accessories, open fires, and much, much more! We have everything you need to install, maintain, and enjoy your new or old stove. All available online and under one roof.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,637)

777 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Easy to use website and my order was delivered the next morning. This was the fastest delivery I have ever had, and at no extra charge.

9 July 2026
Stove Supermarket logo

Reply from Stove Supermarket

Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.

If there’s anything you need going forward, we’re always happy to help.

Kind regards,
Stove Supermarket

Rated 5 out of 5 stars

Top quality service

Top quality service. A mix-up in the payment meant that I had paid twice.
The next day, I was called by Richard, who immediately cancelled the extra Order, and I received a full refund. All before I did anything. And prompt delivery. Highly recommend.

7 July 2026
Stove Supermarket logo

Reply from Stove Supermarket

Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.

If there’s anything you need going forward, we’re always happy to help.

Kind regards,
Stove Supermarket

Rated 3 out of 5 stars

Cheaper price than original supplier

Cheaper price than original supplier. My only issue was the cost of delivery to Northern Ireland. It was £25 either for single item or multiple. I bought items that I didn't need now but got for future use and that's why I gave 3 stars. I ended up having to send it to a relative in mainland who is coming to visit later in the year. I will give an update on contents when I receive the parcel.
In saying that, the delivery was good, 2 days and kept well informed by shop and FedEx.

2 July 2026
Rated 5 out of 5 stars

TIGER STOVE SPARES

excellent service from start to finish,good customer service by phone and e-mail,items arrived real quick,
products are quality and great value prices.

1 July 2026
Rated 5 out of 5 stars

Repeat customer

Repeat customer. Easy to navigate online ordering, informed of updates, speedy delivery, competitively priced . Happy with replacement glass heat panel for log burner

22 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look