STOW London Reviews 

276
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and craftsmanship of the bags, noting the beautiful leather, meticulous stitching, and high-quality hardware. Many appreciate the thoughtful design, finding the bags both stunning and practical for daily use, often holding more than expected. People frequently highlight the excellent and responsive customer service, describing interactions as helpful and respectful. Reviewers also commend the fast shipping and efficient order process, often receiving their purchases earlier than expected. However, some customers experienced delays in manufacturing or delivery, with bags taking longer to arrive than initially quoted. A few other people also felt that strap lengths could be improved, mentioning issues with excess material or needing a longer shoulder drop for comfort.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality,... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast and neat delivery,... See more

Customer service

Consumers find customer service to be positive, with many describing it as top-quality, excellent, and... See more

Order

Customers had positive experiences with order, finding the process seamless and easy, especially when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Mrs. appreciated the leather strap for her Mini Curve much more than the chain strap that came with it. It enabled the bag to be much lighter and more comfortable to carry. She also enjoys carryin... See more

Rated 5 out of 5 stars

Great customer service! Very responsive to customer’s questions. I would love it if silver hardware was more available with your handbags! The gold hardware is lovely. But some of us really like the... See more

Rated 5 out of 5 stars

Excellent customer service! I was interested in a sold out model and asked when it would be available again. Peter let me know it would be in a few months, but a few days later messaged me that it'l... See more

Rated 5 out of 5 stars

Stow has the best customer service - fast, responsive, and helpful. Beautiful bag with gorgeous hardware and perfect stitching. The camel colored leather almost looks like plastic because it’s so perf... See more


Company details

  1. Leather Goods Shop

Written by the company

Welcome to the world of STOW. Luxury leather bags and accessories, Handcrafted in Spain. Making Beautiful Better. We believe in Timeless style, with a Sustainable Future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

276 reviews

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4.8

All reviews

(276)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great product

Great product. Shipment was later than anticipated based on “ready for shipment” date when making the purchase. Had to reach out when shipment was not received to get an update. Support was responsive. Despite the delay, very satisfied with the product and would order again!

20 June 2025
Rated 5 out of 5 stars

Excellent bag and excellent service

I bought Beth Shoulder bag, it was preordered and had to wait several weeks to be delivered. The bag is beautiful, the quality is superb and I love it. Definitely worth waiting. The same goes for customer service, excellent!

24 June 2025
Unprompted review
Rated 5 out of 5 stars

This is a great product

This is a great product! My wife loved the material and the quality of the workmanship. The details are very fine and impressive. Customer service was quick to respond, and although the package was delivered a bit late, they made up for it with their friendly support.

5 June 2025
Rated 5 out of 5 stars

Gorgeous Curve bag in Mocha

I pre-ordered my Curve bag in Mocha pebbled smooth leather, and it was worth the wait. The bag is gorgeous! I love the soft and smooth leather, spacious interior, versatile color, and the option to carry the bag in two different ways. I also appreciated the gift that came with the order - a beautifully stitched organic cotton canvas tote. My items were carefully packaged without any plastic and included a hand-written personalized note. Thank you, Stow London!

2 June 2025
Rated 5 out of 5 stars

Love my new curve bag

Love my new curve bag. Very well made and the leather is beautiful. The craftsmanship is exceptional. The entire process of buying this bag overseas was so easy as Stow kept me updated on my delivery. Will purchase from them again.

4 June 2025
Rated 5 out of 5 stars

I loved my bag

I loved my bag the gift tote that came with it , the costumer service I used to change my delivery adress, it was all great. Thank you all and I will for sure buy other bags in the future.

18 March 2025
Rated 3 out of 5 stars

Disappointing website experience

I deliberated for a while over buying a particular bag for a milestone birthday trip next month and was kicking myself when it went out of stock. I set an alert through the website and purchased it as soon as I saw it was back. Unfortunately, I then got an email telling me that the bag wasn’t actually in stock and shouldn’t have been sold. I was offered free cancellation (or a choice of another colour) but I feel quite disappointed with the whole experience. Given it was an error on Stow’s part and I had paid for a bag that wasn’t in stock I feel like a bit more could have been done to make up for this - offering to put me on a waitlist for when the bag comes back or contact me directly once it’s in stock again (given I’m wary of trusting the website now) would have been really appreciated.

1 May 2025
Unprompted review
STOW London logo

Reply from STOW London

We are really sorry again for this inconvenience. It was an honest mistake whereby one internal system showed we had a remaining bag in stock but when we came to physically send the bag, realised that we were one short. Our sincere apologies. We will certainly let you know if we do have this bag in stock again and hope that in the future we can regain your trust. Kind regards from the STOW team.

Rated 4 out of 5 stars

I love the bag

I love the bag, it looks amazing and the customer service has been brilliant. However, one improvement point is that the leather does scratch very easily - I already have a scratch on the bottom of the bag. I would recommend maybe adding feet to the bottom of the bag to prevent this?

21 March 2025
STOW London logo

Reply from STOW London

Thank you very much for your review. We have considered base feet in the past but we will definitely bear this in mind for future updates. Many thanks and best wishes, STOW

Rated 5 out of 5 stars

The quality of the bag is top notch and…

The quality of the bag is top notch and I am extremely satisfied with the purchase. Although, it took awhile for it to be delivered the company inform me by email the reasons and updates as well as complementary gift tote bag. Highly recommend

20 March 2025
STOW London logo

Reply from STOW London

Thank you so much for this wonderful review. We really appreciate you taking the time. Feedback like this is why we do what we do. Best wishes from the STOW team!

Rated 5 out of 5 stars

Well worth the wait

Delivery delayed by manufacturing issue but only by a couple of weeks. Finished product was well worth the wait. Looking forward to using my new Stow handbag this spring!

20 March 2025
STOW London logo

Reply from STOW London

Thank you very much for taking the time to provide this review. We appreciate it. Best wishes, STOW

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