STOW London Reviews 

276
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and craftsmanship of the bags, noting the beautiful leather, meticulous stitching, and high-quality hardware. Many appreciate the thoughtful design, finding the bags both stunning and practical for daily use, often holding more than expected. People frequently highlight the excellent and responsive customer service, describing interactions as helpful and respectful. Reviewers also commend the fast shipping and efficient order process, often receiving their purchases earlier than expected. However, some customers experienced delays in manufacturing or delivery, with bags taking longer to arrive than initially quoted. A few other people also felt that strap lengths could be improved, mentioning issues with excess material or needing a longer shoulder drop for comfort.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality,... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast and neat delivery,... See more

Customer service

Consumers find customer service to be positive, with many describing it as top-quality, excellent, and... See more

Order

Customers had positive experiences with order, finding the process seamless and easy, especially when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Mrs. appreciated the leather strap for her Mini Curve much more than the chain strap that came with it. It enabled the bag to be much lighter and more comfortable to carry. She also enjoys carryin... See more

Rated 5 out of 5 stars

Great customer service! Very responsive to customer’s questions. I would love it if silver hardware was more available with your handbags! The gold hardware is lovely. But some of us really like the... See more

Rated 5 out of 5 stars

Excellent customer service! I was interested in a sold out model and asked when it would be available again. Peter let me know it would be in a few months, but a few days later messaged me that it'l... See more

Rated 5 out of 5 stars

Stow has the best customer service - fast, responsive, and helpful. Beautiful bag with gorgeous hardware and perfect stitching. The camel colored leather almost looks like plastic because it’s so perf... See more


Company details

  1. Leather Goods Shop

Written by the company

Welcome to the world of STOW. Luxury leather bags and accessories, Handcrafted in Spain. Making Beautiful Better. We believe in Timeless style, with a Sustainable Future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

276 reviews

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4.8

All reviews

(276)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stunning handbag!

This was my first Stow purchase - the Stow curve - and I am so pleased! The bag is beautiful, very roomy, the leather is amazing and it is such a great bag for the money! I also really love the magnetic closures.

18 March 2025
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Reply from STOW London

That is so wonderful to hear! Thank you very much for your kind feedback. Best wishes from the STOW team

Rated 5 out of 5 stars

worth the wait

It took 2 months for my bag to be delivered but they emailed me and gave me a free tote bag. The bag was beautiful and worth the wait. Can't wait for my second bag.

3 March 2025
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Reply from STOW London

Thank you for the wonderful review, we are so glad it was worth the wait! Best wishes, STOW

Rated 5 out of 5 stars

Beautiful bag

Beautiful bag. The leather and stitching are top quality. I love the shape of the bag, very elegant and yet versatile. The lack of “bling” is a good thing; the quality speaks for itself.

3 March 2025
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Reply from STOW London

Thank you so much for this lovely review. We really appreciate you taking the time. We are all about the lack of bling! Best wishes, STOW

Rated 5 out of 5 stars

Lovely Curve handbag

It took a few months to get my large Curve handbag due to high demand. When I did get it, it was packed well and in perfect condition. It is a lovely handbag, very well made with a very nice leather.

5 March 2025
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Reply from STOW London

Thank you so much for taking the time to write a review for us and thank you for your patience! Best wishes, STOW

Rated 5 out of 5 stars

I love my Curve bag!!!

I had to wait a while because the bags are so popular, but it was worth the wait! The quality is amazing. The leather is buttery soft, yet has enough texture that it can be used as an everyday bag. I was so impressed that it was suede leather on the inside too, just like my more expensive Loewe and Bottega bags. The size is perfect for me because I carry a lot of things in my bag. It has that very fashionable “slouch” when you put your things in it, which I love. Also instead of one magnetic closure, it has two!! This makes me feel more secure that it’s not going to come open unexpectedly. This bag has the quality features of far more expensive bags.

5 March 2025
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Reply from STOW London

You have made our day! Thank you so much for this wonderful review and taking the time to provide so much detail. We are so pleased. Our best wishes, STOW

Rated 5 out of 5 stars

The Bag Worth the Wait

Yes, it did end up taking almost 8 weeks to arrive, but as I had suspected, the bag was worth it. So beautiful, so supple, so luxe to the touch. I think this is a bag that will easily stand the test of time. Plus, because the order was delayed they kindly included an beautifully crafted a canvas tote bag, gratis.

13 March 2025
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Reply from STOW London

Thank you so much for taking the time to provide us with this lovely review. We really appreciate it and hope you get lots of use from your new bag. Best wishes, STOW

Rated 2 out of 5 stars

Ridiculous charges of £30 to return the item!!!!

Average quality and absolute rip off to return an item back.

18 February 2025
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Reply from STOW London

Thank you for your recent review of your STOW purchase and experience of our returns policy. We take feedback very seriously, good and bad - rest assured we will be using yours to keep improving our overall customer experience.

Rated 5 out of 5 stars

Wonderful bag!

The bag is wonderful, well done and with a top quality leather.
I wasn't satisfied by the courier service (DHL offers a very bas service in my area), but this isn't Stow's direct responsibilty.

18 December 2024
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Reply from STOW London

Thank you so much for the lovely review. We very much appreciate it. Best wishes, STOW

Rated 5 out of 5 stars

Outstanding quality and customer service!

Many reasons...the purse is well made, beautiful and exactly what I hoped for. It's always a little risky when you don't see it in-person. More importantly, the customer service was outstanding! I had a little issue with the shoulder chain, and Stow customer service was fantastic!

31 January 2025
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Reply from STOW London

Dear Diane, thank you so much for taking the time to provide this kind review. We are so pleased! Best wishes, STOW

Rated 5 out of 5 stars

Great tote, hits all the marks

I spent several weeks thinking about this tote, scrutinizing the photos, and assessing the size, before purchasing. Now it's my daily work bag, and I love it! I've used it consistently for several weeks, including for travel, and it's the perfect size. It holds far more than I expected and still looks sleek and compact. Plus, it stands up on its own without falling over or slumping so I don't have to worry about setting it down and having anything fall out.

29 January 2025
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Reply from STOW London

Thank you so much for this review. Your kind words are much appreciated. This is a team favourite and we completely agree with you! Best wishes, STOW

Rated 4 out of 5 stars

Quality Bag

I ordered this bag just before the tanner.leatherstein best bag of 2024 review hit. So that caused a delay in my shipping due to rush of sales that hit. My first impressions of the Curve bag upon receiving it were that I can see the bag is very well made and the leather and hardware on the bag are very high quality. The feel of the leather is very nice. The leather appreance is very matte and for me it is taking some getting used to. In other words I typically like the leather to have a little shine to it. That is probably not the right way to describe it and maybe this high quality leather is suppossed to look like that but the matte color is my least favorite thing about the bag.

I would like to order a tote if they come back in stock but prior to doing so I should probably ask about the look of the leather.

Other than that I am enjoying the bag. I would like for it to be a bit bigger and maybe down the line they will make a larger version as well.

At this price point it is definitly the best quality bag I have ever purchased.

28 January 2025
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Reply from STOW London

Thank you very much for taking the time to write this detailed review. We really appreciate it. Depending on the batch of leather, sometimes it can be slightly more matte and other times it can have a little more gloss. Thank you again and we hope our Tote is back in stock soon. Best wishes, STOW

Rated 5 out of 5 stars

Great quality

Great quality, practical size for everyday use

20 January 2025
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Reply from STOW London

Thank you so much for your review. We appreciate you taking the time. Best wishes, STOW

Rated 5 out of 5 stars

Excellent customer experience

The experience engaging with Peter on my shipment and return was great. Peter is excellent and patient. His customer service is perfect. I did like the bag but the magnetic closure didn’t work and I had to return it. Peter provided me options for the return and responded to all my questions.

20 January 2025
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Reply from STOW London

Thank you very much for your review and kind words, very much appreciated. Best wishes, STOW

Rated 5 out of 5 stars

Obsessed with my Beth purse!

I was super excited to receive this purse, and it did not disappoint. The color is beautiful, and the leather has a stunning finish. The quality is excellent, especially for the price. I couldn't be happier with this purchase.

20 January 2025
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Reply from STOW London

Thank you so much for your review. We are thrilled to hear this! Thank you and best wishes, STOW

Rated 5 out of 5 stars

Lovely tote bag

Lovely tote bag - super lightweight and very comfortable on the shoulder to carry. The quality of the leather is lovely - soft but holds its shape well. I wish it was just a tiny bit bigger for travel, but otherwise a beautiful bag.

27 January 2025
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Reply from STOW London

Thank you so much for the wonderful review. We appreciate you taking the time. Best wishes, STOW

Rated 5 out of 5 stars

Love this bag!

I love everything about the bag! It’s so well made with really high quality craftsmanship and materials. The packaging is also very environmental friendly—no plastic and all paper. I even received a card and it made this experience very personal. Thank you so much Stow London!

19 December 2024
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Reply from STOW London

Thank you so much for the wonderful review! We really appreciate it. Best wishes from the STOW Team

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