StraighterLine Reviews 

795
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers had a great experience with this company. Customers frequently mention how much they appreciate the affordable pricing, allowing them to save money while pursuing their educational goals comfortably. People love the incredible flexibility that lets them study at their own convenience without feeling overwhelmed by rigid schedules. Additionally, users find the online materials extremely engaging, well organized, and easy to access throughout the entire process. Some reviewers were not happy with credit transfers, noting that certain colleges refused to accept the earned credits. A few other people also felt that technical connection glitches and delayed responses caused unnecessary frustration during their studies.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting that the courses are very user friendly, well... See more

Customer service

Users describe positive interactions with customer service, noting that people are always available to help... See more

Product

Customers consistently note ambiguous experiences with product, while some reviewers enjoy the convenient... See more

Service

Clients share positive opinions on service, appreciating the helpful tutoring options and fast transcript... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Some things are unclear to me. For example, I’m not sure how to access the reading materials in an open book checkpoint. I also have been delayed in finishing my first course because I can’t get the h... See more

Company replied

Rated 4 out of 5 stars

This review is only about their refund process. We accidentally forgot to cancel an automatic renewal for a course bundle. Two weeks after it renewed, I sent an email asking for a refund. I received t... See more

Rated 5 out of 5 stars

Tutors are good and customer service always willing to help make sure you have the right information. I have had some family loss and staff have been very supportive in working with me to make sure I... See more

Rated 5 out of 5 stars

I absolutely love Straighterline. I saved a lot of money on my classes and the classes that I needed to complete my degree, Straighterline actually offered the equivalent courses which made everythin... See more


Company details

  1. Educational institution

Written by the company

StraighterLine is an online platform that offers low-price, online higher education courses that are equivalent to general courses required for a bachelor's degree. The American Council On Education’s College Credit Recommendation Service has evaluated and recommended college credit for StraighterLine courses.


Contact info

4.1

Great

TrustScore 4 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(795)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick refund

This review is only about their refund process. We accidentally forgot to cancel an automatic renewal for a course bundle. Two weeks after it renewed, I sent an email asking for a refund. I received the refund without question, a few days later. Fast customer service in this arena.

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Cancel the Subscription for October 1…

Cancel the Subscription for October 1 and refund $99. The course is not needed.

3 May 2025
StraighterLine logo

Reply from StraighterLine

We’re sorry to hear about your experience and understand how frustrating billing issues can be.

StraighterLine uses a monthly membership model, and cancellations need to be completed before the next billing cycle to prevent additional charges. That said, we’d really like the opportunity to review your situation to make sure everything was handled correctly.

Please reach out to the Support Team through our Help Center at helpcenter.straighterline.com with your account details so we can personally review your case.

Rated 5 out of 5 stars

great education resources provided

great education resources provided
nice review quizzes and i feel i really am understanding and applying what i have learned when it comes to doing the capstones projects

3 October 2025
Rated 5 out of 5 stars

Study on your time

The classes are self-paced so that you can learn when you have the opportunity and can take the time that you need to master the material. Tutoring is available if you need it. I have really enjoyed the Straightline experience so far and am learning a lot from my course.

25 September 2025
Rated 1 out of 5 stars

THERE ARE NO TEACHERS! DO NOT TAKE

I would not recommend StraighterLine to anyone, especially for a subject as complex as Organic Chemistry. I enrolled in what was advertised as a course, only to find there is no actual TEACHING or instruction provided. The few “lessons” consist of reading a textbook and taking quizzes, with a few robot-voice video clips that are seconds long — hardly what most students would consider a real class. When I reached out, they informed me NO ONE TEACHES CLASSES AND IT IS UP TO YOU TO LEARN! WTAF?!

Nowhere in the enrollment process did it clearly state that there would be no teacher. Had I known this upfront, I would never have spent my money here. For a company to market this as a legitimate course is misleading at best, if not illegal. When I asked for a refund TWO DAY LATER, they said there is no refunds. I wonder why.

Students deserve to know what they are paying for. If you are looking to actually learn a subject, I recommend you take your time and money elsewhere. DO NOT USE THIS PLACE!

18 August 2025
Unprompted review
StraighterLine logo

Reply from StraighterLine

StraighterLine courses are designed as flexible, self-paced learning experiences that allow students to move through material independently. While this model works well for many learners, we understand it may not align with every learning preference.

Our courses include structured lessons, assessments, tutoring support, and academic assistance resources. We continuously review course content and assessment alignment to ensure clarity and rigor.

If you encountered specific curriculum concerns, please reach out to the Support Team through our Help Center at helpcenter.straighterline.com with your account details so we can personally review your case.

Rated 3 out of 5 stars

I appreciate the flexibility of the…

I appreciate the flexibility of the self-paced courses, which allowed me to work at my own pace. However, the course material for the intro to statistics class was vague and sometimes confusing. The AI videos that accompany the modules were a bit creepy and not helpful with reviewing/summarizing the module material. The videos also played incredibly fast without a method of slowing down the pace to process the information (other than pausing every few seconds). Each module also had an overwhelming amount of information with examples that sometimes did not make sense, and other than making an appointment with a tutor, there was no one to contact about it. Last but not least, the university I was accepted into was not willing to accept the credits from Straightline because Straightline is not accredited, even though Straightline advertises my school as a school that accepts their courses.

15 August 2025
Unprompted review
StraighterLine logo

Reply from StraighterLine

StraighterLine courses are designed as flexible, self-paced learning experiences that allow students to move through material independently. While this model works well for many learners, we understand it may not align with every learning preference.

Our courses include structured lessons, assessments, tutoring support, and academic assistance resources. We continuously review course content and assessment alignment to ensure clarity and rigor.

If you encountered specific curriculum concerns, please reach out to the Support Team through our Help Center at helpcenter.straighterline.com with your account details so we can personally review your case.

Rated 5 out of 5 stars

So organized

I am halfway through my first course and I am pleasantly surprised by how organized the site is. I am easily able to navigate through the coursework without confusion. I submitted my first graded assignment and was very pleased to have the grade and feedback back within the same day.

29 July 2025
Rated 1 out of 5 stars

Course did not include any video lectures or multimedia content....

Signed up for biochemistry course and as soon as I logged in I discovered that the "course" did not include any video lectures and multimedia content just basically you are buying an online textbook. As soon as I realized that StraigherLine totally misrepresented what I was buying I immediately wanted to cancel and close my account. I lost $178 and never got a refund even though I went back and forth with support many times. When I log in there is no way to remove my credit card or close my account. A year later they charged me again with an authorized charge on my credit card. The site is basically a scam. Once you sign up you cannot close your account or remove your credit card. You are just getting an online textbook for $178 and expected to learn biochemistry without any lectures or multimedia content. It is a total scam. As soon as you pay, it is non refundable (when you discover this was a total scam).

27 July 2025
Unprompted review
StraighterLine logo

Reply from StraighterLine

StraighterLine courses are designed as flexible, self-paced learning experiences that allow students to move through material independently. While this model works well for many learners, we understand it may not align with every learning preference.

Our courses include structured lessons, assessments, tutoring support, and academic assistance resources. We continuously review course content and assessment alignment to ensure clarity and rigor.

If you encountered specific curriculum concerns, please reach out to the Support Team through our Help Center at helpcenter.straighterline.com with your account details so we can personally review your case.

We’re also sorry to hear about your experience and understand how frustrating billing issues can be.

StraighterLine uses a monthly membership model, and cancellations need to be completed before the next billing cycle to prevent additional charges. That said, we’d really like the opportunity to review your situation to make sure everything was handled correctly.

Please reach out to the Support Team through our Help Center at helpcenter.straighterline.com with your account details so we can personally review your case.

Rated 5 out of 5 stars

Ample quiz/testing time is very…

Ample quiz/testing time is very helpful.
Multiple opportunities to take quizzes and tests reduces stress.
The consistent end of chapter reviews/benchmarks are reinforcing.
The embedded videos are great!

20 July 2025

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