Some things are unclear to me. For example, I’m not sure how to access the reading materials in an open book checkpoint. I also have been delayed in finishing my first course because I can’t get the h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This review is only about their refund process. We accidentally forgot to cancel an automatic renewal for a course bundle. Two weeks after it renewed, I sent an email asking for a refund. I received t... See more
Tutors are good and customer service always willing to help make sure you have the right information. I have had some family loss and staff have been very supportive in working with me to make sure I... See more
I absolutely love Straighterline. I saved a lot of money on my classes and the classes that I needed to complete my degree, Straighterline actually offered the equivalent courses which made everythin... See more
Company details
Written by the company
StraighterLine is an online platform that offers low-price, online higher education courses that are equivalent to general courses required for a bachelor's degree. The American Council On Education’s College Credit Recommendation Service has evaluated and recommended college credit for StraighterLine courses.
Contact info
1201 S Sharp St, Ste 110, 21230, Baltimore, United States
- education@straighterline.com
- straighterline.com
4.1
Great
795 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
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Your site is very user friendly
Your site is very user friendly. I like that I can take my time and practice the problems. The content is very long to get through.
2 July 2025
Thank you
The online course structure allows me the freedom to choose the attention i can give to the classwork on any given day. As a fulltime employee, the scheduling and the freedom to deviate from the scheduling is what I needed.
Thank you
Jon Michael Livingston
(309)219-0167
2 July 2025
Entirely disappointing experience
I cannot discourage using Straighterline enough. I am enrolled in the biochemistry course (no lab). There is no supporting lecture/video material; unless you are a learner who strictly retains information from reading a textbook, this platform is not for you. The built in "lessons" are just more text to read and don't hone in on any details of the course information. The lessons lack explanation, contain many errors and are poorly outlined.
I was also charged for the course 3 days before I was granted access and my membership dates were not adjusted. I have not received prompt responses - sometimes no response at all - to my inquiries. I am entirely disappointed and dissatisfed with my experience but will continue to move through the course because I already financially invested into it. If I had greater financial means, I would discontinue the course and find a different platform/institution.
23 June 2025
Unprompted review
Reply from StraighterLine
StraighterLine courses are designed as flexible, self-paced learning experiences that allow students to move through material independently. While this model works well for many learners, we understand it may not align with every learning preference.
Our courses include structured lessons, assessments, tutoring support, and academic assistance resources. We continuously review course content and assessment alignment to ensure clarity and rigor.
If you encountered specific curriculum concerns, please reach out to the Support Team through our Help Center at helpcenter.straighterline.com with your account details so we can personally review your case.
We’re also sorry to hear about your experience and understand how frustrating billing issues can be.
StraighterLine uses a monthly membership model, and cancellations need to be completed before the next billing cycle to prevent additional charges. That said, we’d really like the opportunity to review your situation to make sure everything was handled correctly.
Please reach out to the Support Team through our Help Center at helpcenter.straighterline.com with your account details so we can personally review your case.
Decent for summer classes
Decent for summer classes. you will def need supplemental learning sources though. after watching youtube lectures, the short videos on straighterline made wayyy more sense.
5 June 2025
10/10 would recommend!
Super convenient! Easy and affordable college credits are a must! Excellent program, 10/10 recommend.
2 June 2025
Worst I've seen
I started with the nutrition course and it was just awful. If you are really interested in improving see the email I sent you with screenshots on how the quiz was so off and so wrong.
26 April 2025
Reply from StraighterLine
We’re sorry your experience wasn’t a positive one. We know how frustrating it can be when something doesn’t work the way you expected — whether that’s related to coursework, grading, billing, or credit transfer.
That’s never the experience we aim to provide. We’re always working to make our processes clearer and more consistent, and feedback like this is an important part of that.
Thank you for taking the time to share your experience and please reach out to our customer support directly if there's anything we can do to help.
This school has a very good program but…
This school has a very good program but the part of grading students like in class 11o1 I think they are very demanding and the teachers do not agree for example I did one and fixed what a TA teacher graded me and I fixed what she asked me and then another RPZ teacher reviewed it and told me that what I fixed was wrong which another teacher sent me to fix that has been my only problem with this school but everything else I give it 100
2 June 2025
Reply from StraighterLine
We’re sorry to hear about your frustration with grading. StraighterLine uses standardized rubrics to maintain consistency across evaluations, and assignments are reviewed by qualified academic professionals. We have also strengthened internal processes to ensure rubric alignment and clearer communication between graders and students.
If a discrepancy has occurred, please reach out to the Support Team through the Help Center at helpcenter.straighterline.com with your account details. Our team will be happy to personally review your case and assist you further.
Sincerely speaking
Sincerely speaking, I have completed some of yhe modules on the classes I enrolled. But till now, am not seeing anything that show that my courses are on progress. Please where do I start from? I thought by now I would have gone far? Or could it be am doing the wrong thing.
1 June 2025
Reply from StraighterLine
We understand how disruptive technical issues can be and how they can impact your ability to stay on track with your coursework.
StraighterLine continues to advance its platform through ongoing technology upgrades designed to improve system reliability, speed, and the overall user experience. These enhancements focus on strengthening platform infrastructure, optimizing performance, and maintaining a stable, scalable learning environment.
If you’re currently experiencing a technical issue, please reach out through our Help Center at helpcenter.straighterline.com with your account details so we can work towards a prompt resolution.
So far so good
1 June 2025
The quiz wasn't right
The quiz wasn't right. It stated I answered correctly but didn't give me the points for it.
2 June 2025
Reply from StraighterLine
We’re sorry to hear about your frustration with grading. StraighterLine uses standardized rubrics to maintain consistency across evaluations, and assignments are reviewed by qualified academic professionals. We have also strengthened internal processes to ensure rubric alignment and clearer communication between graders and students.
If a discrepancy has occurred, please reach out to the Support Team through the Help Center at helpcenter.straighterline.com with your account details. Our team will be happy to personally review your case and assist you further.
The log in process is awful and it…
The log in process is awful and it regularly tells me my credentials are wrong, when I try to reset my password I don't receive an email and it generally takes me 5-10 minutes to figure out how to log in again.
1 June 2025
Reply from StraighterLine
We understand how disruptive technical issues can be and how they can impact your ability to stay on track with your coursework.
StraighterLine continues to advance its platform through ongoing technology upgrades designed to improve system reliability, speed, and the overall user experience. These enhancements focus on strengthening platform infrastructure, optimizing performance, and maintaining a stable, scalable learning environment.
If you’re currently experiencing a technical issue, please reach out through our Help Center at helpcenter.straighterline.com with your account details so we can work towards a prompt resolution.
Poor Platform Experience and Unhelpful…
Poor Platform Experience and Unhelpful Support
I’m extremely disappointed with the platform. The outdated system and low-quality materials were already a concern, but what made it worse was the platform crashing for three days—right when I had an important exam.
I tried reaching out to customer support multiple times, but instead of getting help, I was repeatedly transferred between agents with no real solution or concrete answers. This entire experience has felt like a complete waste of time and money.
I hope the platform seriously considers improving both its technical reliability and customer support responsiveness.
27 May 2025
Unprompted review
Reply from StraighterLine
We understand how disruptive technical issues can be and how they can impact your ability to stay on track with your coursework.
StraighterLine continues to advance its platform through ongoing technology upgrades designed to improve system reliability, speed, and the overall user experience. These enhancements focus on strengthening platform infrastructure, optimizing performance, and maintaining a stable, scalable learning environment.
If you’re currently experiencing a technical issue, please reach out through our Help Center at helpcenter.straighterline.com with your account details so we can work towards a prompt resolution.
My account with 2 classes in progress…
My account with 2 classes in progress (almost finished) are blank and I can't get any answers. It's been less than a month and the message is reading "certificate expired" I did not receive these types of issues with Sophia Learning.
26 May 2025
Reply from StraighterLine
We understand how disruptive technical issues can be and how they can impact your ability to stay on track with your coursework.
StraighterLine continues to advance its platform through ongoing technology upgrades designed to improve system reliability, speed, and the overall user experience. These enhancements focus on strengthening platform infrastructure, optimizing performance, and maintaining a stable, scalable learning environment.
If you’re currently experiencing a technical issue, please reach out through our Help Center at helpcenter.straighterline.com with your account details so we can work towards a prompt resolution.
Reply from StraighterLine
We understand how disruptive technical issues can be and how they can impact your ability to stay on track with your coursework.
StraighterLine continues to advance its platform through ongoing technology upgrades designed to improve system reliability, speed, and the overall user experience. These enhancements focus on strengthening platform infrastructure, optimizing performance, and maintaining a stable, scalable learning environment.
If you’re currently experiencing a technical issue, please reach out through our Help Center at helpcenter.straighterline.com with your account details so we can work towards a prompt resolution.
Never got an answer or help
16 April 2025
Reply from StraighterLine
We’re sorry to hear that you felt unsupported. Timely and clear communication is important to us.
We’ve made improvements to our support processes, including expanded response coverage and clearer ticket tracking to reduce delays.
If your issue remains unresolved, please contact the Support Team directly at helpcenter.straighterline.com and reference this review so we can prioritize follow-up.
Straighterline was extremely helpful in…
Straighterline was extremely helpful in assisting me and responding expeditiously
1 May 2025
I like that I can work on the course…
I like that I can work on the course when I have the time and doesn't create pressure to meet deadlines when I am busy.
25 April 2025
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