Straightship Reviews 630

this rge worst carrier service i have seen they leave my packages in the metro station where thousands of piople pass by and all my packages has been stolen

Appalling delivery company. Unfortunately, Temu uses them despite NUMEROUS problems with delivery. Delivery to wrong house, items crushed and jammed into rural post box. They say they delivered parcels but no proof given as quality, competent delivery companies do. No accountability and I see I am not the only person with issues. No response from them when confronted.

I have cancelled my Temu account because of this amateurish, zero -star company that should not be allowed to operate.
My issues have been forwarded to the BBB.

Actually spoke with someone at straightship, got my hopes up thinking i would find out where my package is.... boy, was i wrong...
No help
Was told we don't have the information as to where my package is. And that comes from a shipping company????

UPDATE!!!!
my package now shows as DELIVERED.
what a bunch of Thieves!!!
May my leggings forever ride up the person's butt who stole them....
1 star, And that is not deserved
They stated that my package is on its final delivery in the WRONG PROVINCE
when I tried to clarify and asked for an explanation I could not reach anyone, was on hold on the phone for an hour and then got hung up on..

NEVER AGAIN

This company needs to train their delivery drivers. Package was delivered on the road side of a country property. Received my confirmation of the delivery 3 hours after they had dropped it off. What happened to common sense and atleast drive up the short 100 foot laneway and drop it at the door? Absolutely horrible. Avoid them as much as possible

Terrible service! Two parcels were delivered to someone else’s house. I called and they told me to search my neighbourhood for my parcels and there was nothing they could do.
My next parcel was out for delivery to another province! I called and again no help. If I could have the option when placing an order they wouldn’t even be my last resort!

If I could I would give 0 stars. My parcel keeps moving from Shipped to ready to shipped and back to shipped with no information updated as of Monday. Now being delivered in the wrong city and wrong province. They are definally not a choice I would use again. Not sure I will ever get my parcel now

I had a package coming. The driver marked it as delivered but the delivery proof photo was a photo of the package INSIDE his car. I have four cameras and No one came down my driveway or attempted any type of delivery. The very next morning I called them right at 6am and they said they would "investigate". I've heard nothing back so my conclusion is the driver has stolen my parcel with zero repercussions.
The driver's aren't held accountable. I'm pretty sure this place is just for theft. How are drivers able to get away with delivery proof being inside their vehicle? It's clear to me it's been stolen by the employee.

I have a photo saved on my phone that I screenshot from their website as well.

ZERO STARS. This company is a bunch of thieves. Literally scammers. AVOID AT ALL COSTS.

Well my order arrived at their station, DID NOT DELIVER MY PACKAGE and then next day ISSUES RETURN TO SENDER!!!
I HATE THIS SO BAD, I just want my package.. I ordered a ab workout from temu.

If I could pick zero stars, I would have. Their drivers lie about delivering my package. I can show video proof with the time and date that they say they delivered! The camera footage also shows that I was in front of the door around the time! I swept the floor to that leads to the driveway and the street. Also I don’t recognize the place in the photo! I am not certain that the package left the truck! The delivery person could have just taken a photo of the package in the truck! I have tried customer service and no one helps because the app says there is proof! There is no proof, the flooring in the photo I do not recognize and I have proof that no one left anything at my door! The website also has the wrong email address. Their telephone service said approximately 6minutes waiting time, I waited several times, wasted my work breaks, just trying to contact someone to help me find my package! I have more detailed proof that no one ever showed up! Do not use these thieves!

Came here to review but already saw these comments and totally agree!!! I am soo upset I was 11 in line when waited for 15 minutes for them
To answer the call m then they picked up the call no one spoke and then hung up on me .. o called again was placed again in the waiting life n then again! The parcel has been sitting in the warehouse from like 7 days and they have not updated not made any delivery yet ! I just wanted to know when r they going to deliver! UNi Uni is way better than them
And delivered on time for the order I placed after them ! Worst ! I i which I could pay myself to shut down this company .. such an inconvenience for everybody

OMG IF THERE WAS A NEGATIVE OPTION I WOULD HAVE CLICKED IT RIGHT AWAY
not only did they didn't deliver to the proper address but they didn't even come up with a solution to help me, I was stuck on hold through the companys contact number and many times they hang up on me.
It was very upsetting.

They not only deliver to the wrong address also no customer service to answer the phone to solve the problem. Worst courier I have encountered in my life

If there was a zero i would use it.

I have a parcel that says they can’t deliver due to incorrect address - unsure why is the same address they have delivered many times

Tuesday - I called and got a gentlemen who reviewed and confirmed all of my information - he said he would be sending to the driver and my parcel would be delivered

Wednesday - still no parcel so I tried to call - 4 times was in the queue and the hold time was less than 2 minutes 4th in line - the music would stop as normally would when transferred to someone. I would say hello hello no one would answer then the call would disconnect. So I tried their website to see if there is an alternate contact number or some management person I could speak to - yep not there. I know from working in a queue that if you put your phone of mute the person calling in gets dead air and you can hang up after a while - problem solved. So then 1 tried to use the quick contact area on the website - while that didn’t go well and after the 4th time I got a message saying there was an error try again later - I reverted to email - I clearly outlined the situation and suggested a problem with their phone system etc

Thursday - tried calling again - same thing that happened on Wednesday happened again. I tried the quick contact form - again error message. So then I sent another email outlining the frustration with phone system and just want parcel delivered and want to be contacted by a manager……….
I was so upset - I went to Temu who opened a file and have contacted them to get the parcel delivered

Friday - still nothing. Again tried to call 2’times and the same thing was happening. Tried the quick form on the website - same error message. Comment another email begging to have my parcel delivered and for management to contact me……….

Saturday - 12 in line and hold time 4 minutes or less - 43 minutes later - well this time it said extension 33(something) is unavailable so please leave a message. Go to leave a message and not able to as the phone system said the mailbox was not able to receive any further messages and then it said system error and hung up on me yet again - sent yet another email advising of situation and asking when I can expect my parcel and contact from management

So as you can see zero or - 20 or something would be a much better rating

Good luck to anyone who is awaiting a parcel or trying to get thru their website or requesting an answer via email………

Good luck !

Unable to deliver package to the correct address clearly marked on the package. 1-800 contact was over 24 minutes to speak to somebody, and the chicken crowing in the background didn't help. They were unable to help and could only refer the problem somewhere, somebody else.

The parcel was left in a mailbox on the outside of a business that was closed at the time . I sent emails the day before because they tried to deliver to a closed business again. There was no response to my emails, Was unable to get to talk with anyone. The best way they can improve this company is to shut it down.I WILL MOST DEFINITELY MAKE SURE TO NEVER ODER FROM ANYONE USING THIS COMPANY...

The first time they tried to deliver, it was at 5 AM to a business. What delivery service does that. This last time I gave them an alternate address ( my home) and they never even tried to deliver it and are now returning the package to the shipper. WORST SERVICE EVER!

Terrible company DO NOT USE does not deliver packages nor try to waste of money and time

If there was a zero review. I’d put that. They delivered my package to a building that is not even mine and were ignoring my calls when I tried to reach out. Plus their email is do not reply. Would not recommend. Run!!