Straightship Reviews 630

Very unprofessional company , they have mostly new comers working and pull in driveway with foreign music blasting …. They also keep people’s packages if there is a little tear on them and mark undeliverable.. I followed a package for 3 weeks until it got to my city only to be reported lost day of delivery , I called and they said it’s not lost just damaged .. I told them I just need the part it’s unbreakable I accept all responsibility please just deliver. They refused. I’m happy to hear they are starting to loose contracts !

They failed to deliver my Temu package. I called and provided a phone number to reach me and they never did. They lied saying they attempted to deliver again, and when I called they changed the tune to say that actually, my package was damaged and they were sending it back. Also, agent picking was extremely rude and dismissive. No actual intention to be helpful and solve the issue. I would give 0 if I could

Id give no stars if possible, not 1 package they have handled got delivered, no customer service, emails won't get returned, calls and gets hung up on over and over when someone actually do answer the phone they are rude and hangs up without solving the problem they created, I don't understand why companies are still using this garbage service , boycotting any company that ships through this joke of a shipping company from now on

Worst experience ever, no local pickup. Liars never attempted delivery or calling

This company stole.our package with over 100 worth of underwear and then blamed it on another shipping company but it clearly states that they were the last ones with it. We love ordering stuff from Temu. And unfortunately they consistently use this dumpster of a shipping company that has absolutely no business handling people's mail. They regularly lie and say attempts to deliver the package but clearly no attempts are made. It's a useless company that should be shut down.

Straight ship delivery man took a picture of me and inside my apartment without my consent which is a violation of privacy, very unprofessional and untrustworthy.

Avoid using this company..worst delivery i've seen..lie about package on truck for delivery..they dont answer phones calls

AVOID AT ALL COSTS!!!

Feb. 09/25 was the original date my package was updated to "Out for Delivery". This was a Sunday and I was home all day. However, I was disappointed to see that evening the status updated to a failed delivery attempt due to "consignee closed". This is a FALSE ENTRY. Yes, the apartment building's front door is secured, but with an intercom system that clearly shows to simply enter the apartment number to reach the tenant. This was NOT DONE. There would be record of a call on my associated landline. I received no communication whatsoever and that is unacceptable. The next morning I phoned the Straightship contact number. An associate confirmed my address, phone number and buzzer code and assured me my package would be out for delivery again within 24 - 48 hours. Later in the day the package's status did update to "Out for Delivery" once again. Again, there was no attempt to call/text my phone number or use of the buildings intercom system. (At one point I even made the effort to check that the intercom was working appropriately, which it was.) However, again a FALSE ENTRY was made that "consignee closed" was the issue. This is atrocious, unreliable, and neglectful service which should be addressed with related employees. I will phone the contact number once again, but I warn you to expect a blatant disregard for your patronage with this company.

Item was left at the bottom of the stairs, no attempt was made to knock on the door, we were home all day. where it was left, it might as well be left at the road end of the driveway

No one attempted delivery as we were home all day, waiting for delivery. That was last Sunday.

All email sent has been ignored. Phone not answered when calling for assistance.
Still no response or reply.
A whole week wondering when paid for iem will arrive. Trapped by straiggtship. Wtf?

My shipment got delivered to the wrong house. Apparently google maps isn’t a thing for them because it was nowhere close to my house. Followed up they said they would follow up with driver and email me, never heard from them. Called twice more and was told that they knew about it and were still looking into it. Never heard back and now I have missed my refund/return window with the site I ordered it from. Get your act together, it is embarrassing.

This company is -⭐️⭐️⭐️⭐️⭐️ MINUS 5 star. I wouldn’t hire them to deliver something across the street ! Even with multiple emails and phone calls , the drivers still can’t do their jobs. I’ve had multiple deliveries delivered to the wrong address and of course my packages go missing . I will never again buy from anyone who uses them as their courier service. Customer service is always apologetic but nothing ever changes .

They had my package in my city, out for delivery on Monday, Feb 3. The website hadn’t updated, so I called to see where it was. They told me it would be delivered that day. It wasn’t. So I called again in the morning…they said it was now “in transit”. I waited and called again today. It is now out for delivery ON THE OTHER SIDE OF THE COUNTRY IN A TOTALLY DIFFERENT CITY. They keep hanging up, or making childish noises and then hanging up. They refuse to acknowledge this, or rectify it. In fact, at this point it feels deliberately malicious.This is the GROSSEST example of unprofessional behaviour I have ever witnessed in 30 years of working in retail sales and customer service. This company should not be allowed to operate in Canada.

They delivered my Temu package to a completely incorrect address and have ghosted me as I attempt to call and email to ask how they can fix it.

They said they delivered the order. The picture they posted was a picture on the snow in the dark, couldn't see where the package was. Phoned the company about 7 times and they kept saying that they were trying to track what happened. After 6 weeks I never received the order. You can't speak to anyone except the person that answers the phone and all she keeps saying is that they are looking into it and will get back to you in a few days. Six weeks and nothing. Horrible service!!!

They did not even attempt to deliver my order. They lied to the merchant and said the package was undeliverable. I am in a house, accessible 24/7. Ridiculous. Never deal with this company!

this is a horrible company.
They should be put out of business.!
they cannot deliver packages on time, if they even try. Then they send them back , not even contacting the receiver.
What a joke -5

I'm still waiting on my delivery. 4 or 5 delivery attempts but no one came and no one called and no delivery notice. I've sent 4 emails and received the same response, Rest assured that we will file a follow-up report and forward it to our backend department, and spoke with 4 different agents. Again same response. Very poor service.

Terrible customer service. Claims to have delivered my package to a unit inside a locked building without contacting me. Photo "proof" of the delivery did not include the package in the photos. I called to file an investigation over a month ago and have been ignored every time I try to reach out requesting an update. I am unable to get a refund on the package, so it was a complete waste of time and money. If you placed an order through a company that uses Straightship I recommend cancelling your order immediately.

They “delivered” my TEMU order and “proved” it with a photo of the facade of my apartment (because, clearly, that’s irrefutable evidence) and another mystery mailbox—which, fun fact, does not exist at my place! The photo appears to show the parcel in the middle of being stuffed into this imaginary mailbox, a charmingly convenient red herring, nice and slug!

And the package? Oh, it’s definitely not taken by the delivery man; in fact I called Customer Support, to which they said they’d “investigate”, and they asked for my name and delivery number.
It’s been days and they did not follow up!

Not sure if this is a “business” or an illegal front?

Long story short: I never got the package!!

Judging by the wealth of similar 1-star reviews, I’m not alone in this magical delivery experience. So, thanks for the “delivery,” I guess. Great work.

PS— Sarcasm aside, I think Straightship is a scam, and they’d make precise and meticulous dance moves to bamboozle you.