STRAYE Reviews 714

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I bought a pair of Gower shoes from Straye and had to return them for a different size. The return was delivered back to them, and that’s where everything fell apart. I reached out multiple times as... See more

Rated 5 out of 5 stars

All the shoes I’ve gotten from Straye have absolutely been top quality. The shipping and packaging are always on point. Customer service is always quick to respond and always helpful. I love the... See more

Rated 5 out of 5 stars

***AMENDED*** After raising a small issue I had with my Straye shoes, the team reached out promptly with options to help me out. I cannot explain how pleased I am with the customer service, p... See more

Company replied

Rated 5 out of 5 stars

I’m 74 years old and was diagnosed with Hydrocephalus and used to fall down often. After my brain surgery I was left with a balance problem. Your shoes, which are flat have helped me overcome that pro... See more

Company details

  1. Shoe shop

About STRAYE

Written by the company

STRAYE IS A FOOTWEAR BRAND WITH THE MOST DURABLE, VALUE-PRICED SKATE SHOE, OFFERING UNIQUE STYLES THAT ALLOW YOU TO BE FORWARD, FLUID AND UNEXPECTED.

#1 SELLING LOGAN PUFF

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

714 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I like the product but I ordered a…

I like the product but I ordered a couple of days ago and it still hasn’t been shipped and I wanted to have them by the weekend already.

27 August 2024
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Reply from STRAYE

Our shipping policy is clear, sorry this was misinterpreted.

Rated 3 out of 5 stars

When I first was told about the…

When I first was told about the sneakers, I looked at the price and they were 75.00. I did not have the correct size and that afternoon when I had all the proper info., I went to order and they were 85.00. An I just hope that my son, Cameron, likes his early birthday present.

26 August 2024
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Reply from STRAYE

You probably saw the LOGANs first, which are $75, and purchased the LOGAN PUFF which are $85. These prices have not fluctuated. Thanks for your business.

Rated 5 out of 5 stars

Shoe heat

I unfortunately have not received the shoes yet but the package should be arriving tomorrow which the processing to be shipped was fairly quick and the shoes look very comfortable.

26 August 2024
Rated 1 out of 5 stars

Can’t track order

15 August 2024
STRAYE logo

Reply from STRAYE

That's uncalled for. Your tracking number was issued to you and your order was delivered. https://straye.com/apps/track-order?nums=1ZJ746G80304278061

Rated 4 out of 5 stars

So far

So far, everything's been good period the website was put together well and I was able to place my order.Now I'm just waiting for a tracking number.So I can keep up with where my shoes are. And the receiving of the final product and I'll be able to give a real review on the shoes. Not sure how long it's going to take for me to get a tracking number.But I am patiently waiting💯💛

20 August 2024

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