We booked a car for our trip to Switzerland through StressFreeCarRental, and the entire process was seamless. Prior to our arrival, we received an email directly from Alamo to complete the online chec... See more
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This was stress free..lovely staff very friendly the whole experience was smooth. Unlike some hire companies who say they are blocking a deposit and actually they take the money, this company only bl... See more
Very satisfied with Sixt rental from Otopeni, Bucharest. Very professional and supportive, smooth pick up and drop off, I felt respected and defo I will rent again from them.
Great price, easy pick up with thankfully no pressure to buy add ons although they did question the free additional driver which apparently is not so. Enterprise did waive it after showing the booking... See more
Company details
- #16 of 25 best companies in Car rental company
- #29 of 37 best companies in Car rental service
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- #3 of 10 best companies in Search engine company
- #55 of 100 best companies in Travel deals
About StressFreeCarRental.com
Written by the company
Stress Free
stressfreecarrental.com Find cheap car hire - with no hidden fees.
Transparent
Offering a radical level of transparency, with clear transparent pricing ,and no hidden fees.
With Stress Free Car Rental, you'll always know in advance what you need to pay. There are no hidden costs to creep up on you at any time. We're totally clear up-front about each car hire company's insurance excesses and/or security deposits - so you can rent a car with confidence, every time.
Trusted
Working with the most trusted names in car hire, stressfreecarrental.com also offers multiple currency options, and ensures it’s never been easier to compare the prices of luxury hire cars, 5-7 seater people carriers, economy cars, minibuses and coaches. No credit card, no problem! And no hidden extras - guaranteed. Just look at our recent reviews here and on reviews.co.uk
Contact info
125 Deansgate, M3 2BY, Manchester, United Kingdom
- help@stressfreecarrental.com
- stressfreecarrental.com
4.6
Excellent
30k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Easy to book and good rates.
18 August 2026
Have used your company previously and it was great .pleasant and simple with good value
Have used your company previously and it was great offering good value
18 August 2026
Very Good just video at pickup and drop…
Very Good just video at pickup and drop off to make life simple
18 August 2026
Bad!!!
I made a reservation through stressfreecarental for a Volkswagen Sharan for 10 days at Tivat airport Montenegro. I must stress that I ordered this car after a thorough research aiming at finding a big enough car that would fit a family of 5 adults and 5 suitcases. I knew that not any 7 seater would suffice, that's why I chose Volkswagen Sharan which is a very big and comfortable 7 seater, and not any other 7 sweater, which would have been cheaper. When we got to the carrental desk at Tivat airport they said they don't have this car but another 7 seater. When I saw the smallest 7 seater I have ever seen in my life which they wanted to give us, I didn't know if I should cry or laugh. Obviously, the car was way too small for us. It was a joke to even suggest that that small Dacia Jogger could substitute a Volkswagen Sharan, not to mention it is a much cheaper vehicle, and much less luxurious. It's like comparing a Hyundai i10 with an Audi Q5. Both of them are 5 seater, but that's about it, right? Obviously we couldn't keep the pathetic banged up car that they provided, and not because it was in a terrible condition (the left mirror was glued with a tape, and there were multiple dents and scratches), but because it couldn't contain all 5 of us plus luggage. It could barley contain 2 pieces of luggage, when 5 people are in the car, and we had a rode trip planned. We tried to ask the car provider to change the car to a bigger one, we were even willing to pay extra and wait for two days (our road trip started 2 days later), but they said they didn't have anything bigger. Therefore after 2 days we had to return the car. I turned to stressfreecarental, explained the situation and asked that they handle the termination of the carrental and to refund our money. Stressfreecarental said they will contact GreenMotion (the car provider) regarding the termination and the refund, however upuntil this day - 3 weeks later there has been no progress in obtaining any refund. Obviously I wrote multiple polite emails to stressfreecarental, and they answereand some but not all of them, saying that it's peak season and GreenMotion haven't replied yet. I don't care about GreenMotion!! Stressfreecarental is the one I rented the car from, they are the ones I payed to, and they are the ones that should give me a refund. They can wait to get their compensation from GreenMotion later if they want. Not to mention the insurance, which I also added to my reservation at stressfreecarental, which is provided by their partners RentalCover.com, who there is no possible way of reaching out to. I have rented cars many times before with other companies, and never have I had such a bad experience. I'm very disappointed. Wouldn't recommend at all.
24 July 2026
Unprompted review
Reply from StressFreeCarRental.com
Dear Geffen,
Thank you for the detailed review. We don't have a booking on file under this name and no booking reference has been provided, so we're unable to check the specific case file — but we'd like to address what we can from what you've described.
First, to clarify our role: StressFreeCarRental.com is a price comparison and booking website, not the rental company. GreenMotion is the independent rental company that supplies the vehicle, and your rental agreement is directly with them.
On the vehicle: bookings for a specific make and model, such as the Volkswagen Sharan, are always shown as "or similar" — this guarantees the vehicle category, but not the exact make or model. If the category actually provided at the desk was genuinely smaller than what you booked, rather than just a different model within the same category, that's something we can look into properly — we'd need your booking reference along with the rental agreement showing what was recorded at collection.
On the refund: where a rental company can't supply a suitable vehicle as booked, we do pursue this with them directly on your behalf, as confirming a cancellation or refund normally requires their written confirmation first. We understand the frustration of the wait — if you can send your booking reference to help@stressfreecarrental.com, we can check exactly where things stand with GreenMotion.
On your Essential Cover policy with RentalCover.com: this is a separate insurance provider, and claims are handled through their own process. If you're having trouble reaching them, let us know your booking or policy reference and we'll help chase this on your behalf.
We're sorry this affected your trip, and we'd like the chance to resolve it properly — please do send your details through so we can pick this up directly.
StressFreeCarRental.com
Best prices.
18 August 2026
They asked us 4.200 euro deposit or…
They asked us 4.200 euro deposit or additional 30 euro per day for clear damges. Non of this was written when we made the order. There was no one to talk too and we had to add additional 300 euro for 10 days…
16 August 2026
Unprompted review
Reply from StressFreeCarRental.com
Dear Nofar,
Thank you for taking the time to leave this review. However, we're unable to locate any booking under this name, and no booking reference or contact details have been provided.
StressFreeCarRental.com is a price comparison and booking website, not the rental company itself — we act as an intermediary between customers and independent rental suppliers. Without a booking reference, we have no way to verify or comment on the specific deposit, damage charge, or additional payment details you describe, or which rental company was involved.
If you'd like us to properly look into this, please email us at help@stressfreecarrental.com with your booking reference so we can investigate and respond directly.
StressFreeCarRental.com
Very helpful staff
17 August 2026
Not sure…,
Originally booked same vehicle from Wolverhampton. Organisation rang to say, once I had booked, nothing was available at that site! Disappointing having spent 30 mins sorting it out.
Rebooked Chester, another 30 mins, similar price, similar vehicle but 17 days as opposed for 24🤷♀️
18 August 2026
Reply from StressFreeCarRental.com
Dear Diane,
Thank you for sharing this feedback on booking reference 542794688. We're glad the vehicle and price worked out similarly in the end, though sorry for the extra time this took.
Looking at our records for this reference, it shows as a confirmed booking with Keddy by Europcar at Wolverhampton for 18 Aug–11 Sep (24 days) — we don't have a record of this specific booking being cancelled or of the site reporting no availability. If there's a separate booking reference for the Chester rental, or if this reference relates to a different part of what happened, please send us both references to help@stressfreecarrental.com and we'll happily check what occurred at Wolverhampton.
Thanks again for taking the time to share this — it helps us understand where the process needs improving.
StressFreeCarRental.com
So easy and straightforward
So easy and straightforward. Great service. Lovely car too!
18 August 2026
Great service
Very easy! Great service, they even dropped us off at our accomodation afterwards!
18 August 2026
useful site with plenty of options but…
useful site with plenty of options but a couple of times when I went to pay, the price jumped up by over £100 so i had to start my search again
18 August 2026
Reply from StressFreeCarRental.com
Dear Andrew,
Thank you for the feedback, and we're glad you've found the range of options useful.
On the price change at payment: prices shown during a search are pulled in real time from the rental companies themselves, and can shift between the initial search and checkout due to factors like currency exchange rate movements, availability changes, or a specific rate becoming unavailable in that moment. This isn't something we control directly, but we understand how frustrating it is to have to restart a search because of it.
If there's a specific search or booking where you'd like us to look into what caused the price change, please email us at help@stressfreecarrental.com with the details (dates, location, vehicle type) and we're happy to check.
Thanks again for taking the time to share this — it's useful feedback.
StressFreeCarRental.com
Helpful fast service
18 August 2026
Quick transaction
18 August 2026
AWFUL COMPANY
No car available, no phone support, kept stringing me along for a refund, only refunded me when I raised a chargeback with my credit card provider.
AWFUL COMPANY
22 July 2026
Unprompted review
Reply from StressFreeCarRental.com
Dear Desmond,.
Thank you for taking the time to leave this review. However, we're unable to locate any booking under this review, as no booking reference, name, or contact details have been provided.
StressFreeCarRental.com is a price comparison and booking website, not the rental company itself — we act as an intermediary between customers and independent rental suppliers. Without a booking reference, we have no way to verify or comment on the specific claims made here, including the circumstances around vehicle availability, contact attempts, or the refund process you describe.
If you'd like us to properly look into what happened, please email us at help@stressfreecarrental.com with your booking reference and we will investigate the case directly.
StressFreeCarRental.com
⭐ 1/5
⭐ 1/5 — Extremely disappointing experience
I would not recommend Stressfreecarrental.com based on our experience.
We booked a rental car through Stressfreecarrental.com and paid for the booking using American Express. At no point during the booking and payment process was it made sufficiently clear to us that American Express would not be accepted by the rental company, Klass Wagen, for the security deposit at collection.
Because the broker had happily accepted our American Express card to make the booking, we had no reason to believe this would later prevent us from collecting the vehicle. When we arrived at Klass Wagen in Faro, the car was refused because they would not accept American Express for the deposit.
The service from Klass Wagen was also terrible. Rather than trying to help resolve the situation, we were left without the vehicle we had booked and had to deal with the stress and disruption this caused while abroad.
What made the situation even worse was the response from Stressfreecarrental.com. It took almost six days to receive a proper response to our complaint, only to be told that they would not provide a refund because the American Express restriction appeared in the booking confirmation sent after we had already completed and paid for the booking.
For a company called “Stress Free Car Rental”, the experience was anything but stress free.
My main issue is one of transparency. If a particular type of credit card will result in the customer being refused the vehicle, that is an extremely important condition and should be made very clear before the customer pays, particularly when the booking website itself accepts that same card.
Stressfreecarrental.com even states in its own documentation that customers should not have to “trawl through complicated terms and conditions to find basic pieces of information” and that key details should be in plain sight. In my view, being told that the credit card you have just used successfully to book the car cannot actually be used to collect it is exactly the sort of key information that should be clearly highlighted during checkout.
We are now having to pursue the matter further through the appropriate consumer complaint and dispute channels.
Very disappointing service from both Stressfreecarrental.com and Klass Wagen, poor communication, an almost six-day wait for a response, and no meaningful attempt to resolve what was an avoidable situation.
I would strongly advise anyone booking through them to read every single condition extremely carefully before paying, particularly the payment-card and security-deposit requirements.
11 August 2026
Unprompted review
Reply from StressFreeCarRental.com
Dear Andrew,
Thank you for the feedback on booking reference 882545390. I'd like to address the payment card point directly, as it's important this is accurate.
StressFreeCarRental.com is a price comparison and booking website — we are not the car rental company. Klass Wagen is a separate, independent business, and the collection experience, desk service, and rental agreement are all theirs, not ours.
On the American Express point: the accepted payment card types for this rental are part of the Rental Terms, which were shown to you during the booking and checkout process on our website, before you completed payment — not only in the confirmation email sent afterwards. By completing the booking, these terms formed part of the agreement you accepted at that time. Your booking confirmation simply repeats the same information already shown to you at booking, stating clearly that Klass Wagen does not accept debit cards, American Express, Diners, virtual cards, cash deposits, Maestro, Switch, Visa Electron, or any pre-paid cards for the security deposit, and that a physical credit card in the lead driver's name is required. It also states plainly that no refund applies where a customer is refused a vehicle for not holding the correct payment card.
We understand it's frustrating when a card that was accepted for the original payment isn't accepted by the rental company at the desk — this is exactly why this condition is set out clearly in the Rental Terms shown at the time of booking, and why we always recommend checking these terms for the specific vehicle and supplier before paying, as requirements vary by rental company and country.
On that basis, and in line with the terms you agreed to at the time of booking, we're unable to offer a refund for this rental.
We do take feedback about supplier service seriously, and would encourage you to also share your experience with Klass Wagen directly, so it's reflected accurately for other customers researching them.
StressFreeCarRental.com
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