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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality and the independence it provides, making daily tasks and mobility significantly easier during recovery. The service, including delivery and collection, is frequently highlighted as excellent, with many appreciating the efficiency and helpfulness of the staff. However, some customers experienced issues with the return process, specifically regarding the condition assessment of the product upon return. A few other people also felt that the delivery service from UPS occasionally fell short of expectations, impacting the overall experience.

What people talk about most

Product

Customers consistently express high satisfaction with the product, often describing it as a "game changer"... See more

Service

Customers had positive experiences with service. Reviewers were very impressed, highlighting the helpfulness... See more

Delivery service

Consumers find the delivery and collection service to be highly positive. Many reviewers praise the prompt... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers express satisfaction, noting that the... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have acute osteoarthritis in my foot which caused pain in my right foot. On the 19th February 2026 I was having an operation to fuse the offending joint and phoned the StrideOn team to seek advic... See more

Company replied

Rated 5 out of 5 stars

I rented the Strideon, after ankle surgery, and it was a complete game changer. I had previously (in 2012), been loaned something similar by a hospital, so knew it existed. The staff were fantastic,... See more

Rated 5 out of 5 stars

A very friendly & knowledgeable firm who were able to provide me with the right equipment at the right time after breaking my foot. The knee scooter which I rented allowed me to get around my flat wit... See more

Company replied

Rated 5 out of 5 stars

Louise in customer services has been brilliant. Unfortunately UPS let this business down badly, failing to deliver their promise. Louise tried very hard to speak to someone at UPS but it was impossibl... See more


Company details

  1. Mobility equipment supplier

Written by the company

StrideOn is a UK-based company that provides innovative mobility products to help people regain their independence and freedom of movement. Our flagship products, the StrideOn and Orthomate Knee Walkers, also known as Knee Scooters, are the best in the UK and Europe, providing a superior alternative to traditional crutches. Our Knee Walkers have been approved by the NHS, which is a testament to their quality and effectiveness. With our products, customers can regain their freedom and independence, without the inconvenience and discomfort of crutches. At StrideOn, we understand that mobility is key to living a fulfilling life. That's why we are dedicated to providing high-quality products that are designed to meet the needs of our customers. We strive to provide exceptional customer service, ensuring that our customers have the support they need throughout the process of selecting, purchasing, and using our products. Quite often, foot/ankle patients or our customers with an unexpected injury want us to act fast. We are agile enough to ship our Knee Scooters to arrive anywhere in the mainland UK on the next business day as long as we get the order by 2:30pm. Our mission is to help people regain their freedom and independence, enabling them to live life on their own terms. We are proud to offer innovative and effective solutions to mobility challenges, and we are committed to helping our customers achieve their goals. If you are looking for a superior alternative to crutches, look no further than StrideOn.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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Rated 5 out of 5 stars

Absolutely lovely company to deal with

Absolutely lovely company to deal with. I broke my foot badly and had to be no -weight-bearing for several weeks. I also had low blood pressure, and I just could t get on with crutches when I was dizzy. The knee-scooter was an absolute godsend. So much safer than crutches, and it has a basket so you can move things around. Super fast delivery, easy to follow photo instructions, and very reasonably priced. Returning was super simple to arrange, and a courier was dispatched the next day.
Really really great experience.

4 July 2025
Unprompted review
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Reply from StrideOn

Thanks for taking the time to share your experience Sally. It is always good to know that the StrideOn is doing its job well. Best wishes for the rest of your recovery.

Rated 5 out of 5 stars

Having sustained a triple ankle…

Having sustained a triple ankle fracture I was desperate to find something that could help me get around . I was non weight bearing for 6 weeks and partial for a further 6 weeks.
I found Stride On and ordered a scooter which came quickly.
I can honestly say this saved my sanity. I could not master crutches and needed something to help me get around my home, and later out and about.
The scooter was especially useful at night - I could just hop on to get to the bathroom without all the fussing around with the ortho boot in the later stages of recovery.
The whole process of hiring/renewing hire was simple. I ended up having the scooter for much longer than anticipated but I didn’t mind - it was so useful.
Thank you to all the team at Stride On. I would highly recommend this company.

24 March 2025
Unprompted review
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Reply from StrideOn

It is good to hear that you have made enough progress in your recovery Sarah, otherwise you wouldn't have finally finished with the knee walker. It has been a long road to get thus far. Well Done and and best wishes from the team at Strideon going forward.

Rated 5 out of 5 stars

excellent

good advice, great equipment, excellent customer service,

24 June 2025
Unprompted review
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Reply from StrideOn

Thanks for taking the time to share your experience with others Andrew. We are glad to have been of service.

Rated 5 out of 5 stars

StrideOn knee walker experience - top marks

My experience with StrideOn knee walker hiring has been absolutely great from the very first moment to the last one - the ordering process, putting it together & using it, getting it ready for the transport back and having it picked by the delivery company.
The knee walker was a life saver for me during my 6-week plaster wearing period. The instructions for packing were idiot-proof, with lots of pictures - everything was highly professional, user friendly and kind. Highly recommended!

23 June 2025
Unprompted review
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Reply from StrideOn

Thank you Sonja for sharing your experience with others. We were glad to that the StrideOn Kneewalker was such a good assistant. Best wishes for the remaining recovery.

Rated 5 out of 5 stars

If I could rate 10 stars I would

If I could rate 10 stars I would. The customer service was 100% and just so friendly and accommodating.
The product itself is a COMPLETE game changer for anyone who wants to keep mobile during a foot or ankle injury. I was able to carry on running a busy household and do some work while using the Knee bike.

23 May 2025
Unprompted review
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Reply from StrideOn

Hello Emma. We are delighted that the StrideOn was so useful to you. Thank you for your lovely review and for sharing your experience with others. It is a tremendous help to people. Kindest regards - David. StrideOn Customer Service

Rated 5 out of 5 stars

I would suggest anyone used this…

I would suggest anyone used this company. So helpful. Very stable.

29 April 2025
Unprompted review
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Reply from StrideOn

Thank you, Lucy for your kind words. It means a lot to us. I hope the Orthomate continues to serve you well.

Rated 5 out of 5 stars

This company is how all companies…

This company is how all companies should operate. I ordered my knee scooter which arrived the next day. All tracking and hire info accurate as described.
I had foot surgery and I honestly feel without this I would have had a miserable 6 weeks as my balance is awful.
The scooter gave me almost full independence, the little basket was so useful. I felt safe and secure at all times.
Have just booked collection and they were an absolute pleasure to do business with.

20 February 2025
Unprompted review
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Reply from StrideOn

Thank you very much for your lovely review, Vanessa. It is great to hear that the StrideOn helped you so much and for sharing your experience with others. We wish you the very best with your continued recovery. Kindest regards, The StrideOn Team.

Rated 5 out of 5 stars

Absolutely Amazing - Thank you!

I had foot surgery with no weight bearing for 6 weeks. I found crutches awkward, dangerous and limiting.

I googled knee trolleys and found Stride On - I hired it and the very next day one was delivered to my door. My family put it together easily and it came with clear instructions. I’m not exaggerating when I say this but of kit changed my life! I gained most of my independence back and was able to get about easily, safely and prepare food at a work top etc. The Stride On is sturdy and made me feel very safe. It can be adjusted so your body isn’t lopsided sided and is comfortable although I would suggest you order the extra knee pad. It has a basket which is so handy going about every day life.

I extended it by a further week and spoke to a lovely man who made the whole process so easy. What a great service!

I can not thank this Company enough for making what has been quite a traumatic recovery, so much easier and safer!!

I would highly recommend this to anyone going through the same type of surgery.

11 February 2025
Unprompted review
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Reply from StrideOn

Thank you Asha, for taking the time to share your experience with others and leaving a lovely review. We are absolutely delighted that the StrideOn Knee Walker was such a positive experience for you. All the very best wishes for the rest of your recovery.

Rated 5 out of 5 stars

A lifesaver!

A lifesaver!
Thank you so much to whoever invented the Strideon! I had an ankle operation and had to be non-weightbearing for 2 weeks. I don't think I would have been able to feed myself without the Strideon - trying to balance on one leg with 2 crutches and try and eat something is nigh-on impossible. The Strideon enabled me to whizz around downstairs and get around so much more easily than on crutches. If anyone was thinking about booking one - please do! The ordering process was so easy and delivery excellent. I extended my order for a couple of weeks but didn't really need to, so I arranged a return the following day. It was very easy to put together and re-pack. Sad in someways to see it go but now getting around on one crutch so all good. Thank you again for such a brilliant product and service!

4 March 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you Jane for taking the time to share your experience with others.We do also like to know how our Strideon Knee Walker has done its job and what was important to the patient. All the very best wishes for the rest of your recovery.

Rated 5 out of 5 stars

Ankle surgery

After surgery on my left ankle, I need to be non-weight bearing on that side for 6 weeks. I rented a knee scooter from Strideon and it has been such a superb game-changer. Compared to crutches, I am much faster to move around and it feels extremely stable. I enjoyed a trip to Costa this week (1/2 mile away), and got there by scooting alongside my two grandchildren! As well as being much less tiring than moving with crutches, it allows the carriage of items, including food and drink, which would otherwise be impossible. Furthermore, beyond easing movement around the house, local pavements and shopping centres, it also provides a secure platform for static standing tasks such as washing up, personal care at a sink, etc.

When it arrived, it was easy to assemble and was so clean and well-presented that it looked as though it was brand new, despite being pre-used. Overall, I recommend these devices to anyone on crutches with injuries below the knee – it has been simply brilliant.

14 February 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for taking the time to leave us a lovely review. The Orthomate scooter is great if you want to do more outdoor activities and we are pleased you found it easy to use and assemble. The basket is great for carrying items and as you mention this would be impossible with crutches. Thank you for your recommendation and best wishes for your continued recovery.
StrideOn Team

Rated 5 out of 5 stars

This was an absolute Godsend

This was an absolute Godsend. If you have had ankle or foot surgery, or are about to, get your order in. Just that little bit of freedom to scoot to the loo instead of navigating awkward crutches, made such a difference. The service was excellent, and it's so easy to extend your hire. And if you no longer need your scooter before your rental end date, they will pick up and refund. Cannot recommend highly enough. Thank you StrideOn.

25 February 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for the great review, crutches are not for everyone and we are pleased you found the knee scooter easy and useful. Refund rental terms and conditions apply and can be found on the website for early returns, but i am pleased to hear you qualified. Good luck with your continued recovery and thank you again for taking the time to leave us a 5 star review.
Best Wishes StrideOn Team

Rated 5 out of 5 stars

An essential piece of equipment after foot operation

Firstly, all communication and correspondence was delivered promptly and friendly. The information was clear to understand.
I had a foot fusion operation and unable to weightbear for 6/7 weeks. Using crutches for this length of time was exhausting and I felt unstable, despite being quite strong. Physio recommended a knee scooter.
StrideOn delivered the rental scooter without any issues and it was very clear how to set it up. I bought a cushion cover as extra. It's very easy to use and meant I could move about fairly independently.
It has been incredible, as otherwise I probably would have struggled to get about, using crutches alone.
I would highly recommend using this company.

1 January 2025
Unprompted review
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Reply from StrideOn

Thank you for leaving us a 5 star review, we appreciate you taking the time to do so. Were so pleased that you found the knee scooter easy to set up and use and made life while you recovered, more independant and less of a struggle.
Best Wishes StrideOn Team

Rated 5 out of 5 stars

Lame Foot from Bexhill

I managed to badly break my left foot in mid-October and ended up having to keep it off the ground for eight weeks. I found crutches impossible - I couldn't easily make a drink, cook my dinner or wash. Thankfully a friend picked up a StrideOn leaflet for me at the fracture clinic, and I hired the knee walker. It was an absolute godsend! It allowed me to be more mobile, to make a drink, to cook - and to wash. I had the knee walker for almost four months, while I (literally) got back on two feet! Helen at StrideOn was brilliant - always so friendly and helpful and quick-off-the-mark. I can't rave about StrideOn or the knee walker (which I called Murgatroyd!) enough. I am sure it helped aid my recovery. It was so easy to use and meant the slightest movement wasn't exhausting (as it was when I was using crutches). Without the knee walker I just wouldn't have managed the basics of my everyday life. Thank you to all at StrideOn!

5 February 2025
Unprompted review
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Reply from StrideOn

Good Morning, Thank you so much for taking the time to leave us such a lovely review. It has been a pleasure to support you in your recovery and were so pleased Murgatroyd helped make life a little easier for you. We wish you all the best for the future.
Best Wishes
StrideOn Team

Rated 5 out of 5 stars

Amazing company

I hired a knee scooter initially for a month following surgery. Delivery was efficient and assembly was easy. The scooter has been an amazing recovery aid, so much so that I extended it another week. The team at Strideon are so lovely and helpful. I would highly recommend this company, in fact in a way I'm sad we are parting ways, but I'm well enough to walk with the boot now. Thank you Strideon.

23 January 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Were pleased that you are well enough to walk, and thank you for your kind words and recommendation. Hopefully you wont need us again, but if you do, we are here for you.
Best Wishes StrideOn Team

Rated 5 out of 5 stars

I recommend both the knee scooter and the company!

The scooter was a great help recovering from a dislocated ankle, much better than crutches in the kitchen as I was able to use the fitted basket and also to carry some objects in one hand. It was also useful around the neighbourhood. The delivery and communication were first class. All in all, recommended!

20 January 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Firstly, thank you for taking the time to leave us a review. Were pleased to hear the scooter and basket made life easier and wish you well for your recovery. Thank you for your recommendation.
StrideOn Team

Rated 5 out of 5 stars

The Stride on knee scooter was just the…

The Stride on knee scooter was just the thing to have after a major Achilles operation and eight weeks off my feet. Simple to assemble, easy to use and it enabled a little freedom during a tricky time. Thank you to all the stride on team for a great product.

13 November 2024
Unprompted review
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Reply from StrideOn

Thank you for taking the time to leave us a 5 star review, we always like to hear how our product has helped in our customers recovery and that you found it easy to assemble and use. Best Wishes, StrideOn Team

Rated 5 out of 5 stars

Highly recommended - its use was transformative

I had a total ankle joint replacement op which meant 2 weeks in a pot and absolutely no weight on the ankle. I rented the internal knee walker and it was absolutely brilliant as it gave me mobility and a freedom of movement about the house that would have been impossible if I had had to rely on crutches. The walker came with very clear assembly instructions,was easy to use, very stable and, at no time, did I feel unsafe when using it. The short video on the company's website of the walker shows just how easy and simple it is to use.
The rental process itself was very simple and the assistance and support I got from Jim and Helen of StrideOn was exemplary.
I would recommend you take advantage of the optional accessories - the cup holder and padded seat cover.

9 December 2024
Unprompted review
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Reply from StrideOn

Thank you for taking the time to leave such a great review, we are pleased to hear it aided your recovery and we always aim to provide the best experience possible for our customers. Best Wishes, StrideOn Team

Rated 5 out of 5 stars

I am so grateful to STRIDEON for their…

I am so grateful to STRIDEON for their support, advice and efficient service. Hiring the high quality knee walking made a huge difference to my ability to move around at home after breaking my ankle. I would highly recommended the company to others.

8 January 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for your kind review, and that the knee scooter was such a help to your recovery.
Best Wishes StrideOn Team

Rated 5 out of 5 stars

The Strideon knee scooter has been wonderful.

The Strideon knee scooter has been invaluable for me. I've used this every day during the non weight bearing period when recovering from foot surgery. Crutches and a rollator were a slow and cheap alternative but the Strideon was brilliant. The basket is very handy. I did also get and use an Iwalk 3.0 (look it up) which was good on some occasions when out of the house. This requires continual strapping and unstrapping when getting up or down and using crutches which when slippery could be dangerous. It was good on some occasions but the Strideon knee scooter was the most convenient and used but of kit. Indispensable. Many thanks!

8 January 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for taking the time to leave us a review, we are pleased that the knee scooter was so indeispensible to you, and it is good to see comparisons with other products.
Best wishes StrideOn Team

Rated 5 out of 5 stars

The Stride On absolutely saved my life…

The Stride On absolutely saved my life after ankle fusion - I was really struggling with crutches due to a shoulder injury. With my Stride On I could even whizz round the supermarket. It was so good I extended my rental which couldn’t have been easier. Thank you team Stride On 🙂

16 December 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for taking the time to leave us a lovely review, and were pleased to hear it gave you some independance to go shopping. Best wishes StrideOn Team

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