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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality and the independence it provides, making daily tasks and mobility significantly easier during recovery. The service, including delivery and collection, is frequently highlighted as excellent, with many appreciating the efficiency and helpfulness of the staff. However, some customers experienced issues with the return process, specifically regarding the condition assessment of the product upon return. A few other people also felt that the delivery service from UPS occasionally fell short of expectations, impacting the overall experience.

What people talk about most

Product

Customers consistently express high satisfaction with the product, often describing it as a "game changer"... See more

Service

Customers had positive experiences with service. Reviewers were very impressed, highlighting the helpfulness... See more

Delivery service

Consumers find the delivery and collection service to be highly positive. Many reviewers praise the prompt... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers express satisfaction, noting that the... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have acute osteoarthritis in my foot which caused pain in my right foot. On the 19th February 2026 I was having an operation to fuse the offending joint and phoned the StrideOn team to seek advic... See more

Company replied

Rated 5 out of 5 stars

I rented the Strideon, after ankle surgery, and it was a complete game changer. I had previously (in 2012), been loaned something similar by a hospital, so knew it existed. The staff were fantastic,... See more

Rated 5 out of 5 stars

A very friendly & knowledgeable firm who were able to provide me with the right equipment at the right time after breaking my foot. The knee scooter which I rented allowed me to get around my flat wit... See more

Company replied

Rated 5 out of 5 stars

Louise in customer services has been brilliant. Unfortunately UPS let this business down badly, failing to deliver their promise. Louise tried very hard to speak to someone at UPS but it was impossibl... See more


Company details

  1. Mobility equipment supplier

Written by the company

StrideOn is a UK-based company that provides innovative mobility products to help people regain their independence and freedom of movement. Our flagship products, the StrideOn and Orthomate Knee Walkers, also known as Knee Scooters, are the best in the UK and Europe, providing a superior alternative to traditional crutches. Our Knee Walkers have been approved by the NHS, which is a testament to their quality and effectiveness. With our products, customers can regain their freedom and independence, without the inconvenience and discomfort of crutches. At StrideOn, we understand that mobility is key to living a fulfilling life. That's why we are dedicated to providing high-quality products that are designed to meet the needs of our customers. We strive to provide exceptional customer service, ensuring that our customers have the support they need throughout the process of selecting, purchasing, and using our products. Quite often, foot/ankle patients or our customers with an unexpected injury want us to act fast. We are agile enough to ship our Knee Scooters to arrive anywhere in the mainland UK on the next business day as long as we get the order by 2:30pm. Our mission is to help people regain their freedom and independence, enabling them to live life on their own terms. We are proud to offer innovative and effective solutions to mobility challenges, and we are committed to helping our customers achieve their goals. If you are looking for a superior alternative to crutches, look no further than StrideOn.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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Rated 5 out of 5 stars

Amazing device!

This device made my 2 weeks of non weight bearing bearable! I could get around the house, put things in the basket to carry them from place to place and just generally be as normal as possible I would advise everyone to have one if you need to be non weight bearing!
Helen is lovely and understanding and very kind. I had to ring 3 times because I kept changing my mind about the dates and she was so nice about it
the delivery and collection are extremely easy and the strideon is easy to assemble and disassemble all 5 stars!

6 January 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you Judy for the lovely Review, were all so pleased it made your recovery easier, best wishes StrideOn Team.

Rated 5 out of 5 stars

God send…

My daughter broke her ankle 2 days before a trip to Edinburgh

Stride on delivered the scooter in 16hrs meaning she could still go

Amazing service great price

Saved the trip

11 December 2024
Unprompted review
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Reply from StrideOn

Thank you for your kind review, so pleased it helped your daughter go to her trip in Edinburgh. Best wishes StrideOn Team

Rated 5 out of 5 stars

Freedom to move around

I can't praise both the knee rider or the company and people enough.
The amount of freedom to move around was great.
And the doctors and nurses at my fractures hospital were extreamly impressed with how easy and safe it was get around without puting any weight on my shattered ankle.

20 November 2024
Unprompted review
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Reply from StrideOn

Thank you so much for taking the time to post a review, and great news you found it so easy to get around with, and always nice to impress the hospital staff. Best wishes from the StrideOn Team.

Rated 5 out of 5 stars

Great piece of equipment!

I recently had complex foot surgery and was non-weightbearing for 6 weeks. The knee scooter was a life saver to stay mobile outdoors, especially as we had a holiday planned two weeks after the surgery. Without the knee scooter, I would have not been able to join my husband and the dogs on their walks. Thankfully, the scooter made this possible, I couldn't even imagine doing much walking on crutches.
The customer service was excellent with effective communication and very clear instructions. While writing this, I am waiting for UPS to collect the scooter. Will be sad to see it go.
I can only recommend this to anyone who will be off their feet for any length of time.

8 November 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Hi, and thank you for taking the time to share your experience with others. It is always heartening for us to hear that our knee walkers made a difference and kept you more mobile than would otherwise have been the case. You are obviously making good progress and we wish you well for the remainder of the recovery journey.

Rated 5 out of 5 stars

A highly efficient company

A highly efficient company! Excellent customer service, emails answered politely and quickly and the whole process of hiring the knee scooter was so easy.
I chose to hire the Orthomate scooter following midfoot fusion surgery leaving me non weight bearing for 6 weeks.I mainly wanted to use it outdoors and for shopping etc. It was excellent for outdoors, being very stable and smooth, even managing a ride on the compacted sand of Pendine Beach. The basket was a bonus, and although Strideon probably dont recommend it, I even managed to carry shopping on it oops!
Although I was quite proficient on crutches, the difficulty is carrying things and tiring easily. I have a normal sized semi detached house but managed to use the scooter in between use of the crutches, for housework, washing and cooking. I would have struggled to complete many of the tasks without it.
It was invaluable and worth the reasonable hiring costs.
I work as a Registered Nurse on an elective orthopaedic ward. (Years of pounding wards has worn my feet out!) If the company would like to send me some advertising posters, I would be more than happy to put them up as I feel it would definitely be of benefit for some people.

24 October 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Hi Sharon and thanks so much for taking the time to share your experience with others. It is always rallying for the team to hear that our devices and service have done their job well. Very good of you to offer a poster some wall space, we can organise some leaflets straight away and will put your name on the list for when we next have some posters ready. Best wishes on your continued recovery form us all.

Rated 5 out of 5 stars

Excellent fast friendly service

Excellent fast friendly service. Really clear assembly and return instructions. Easy to extend the rental period. Highly recommend this product and company.

28 October 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks for taking the time to share with others and best wishes from the StrideOn team going forward.

Rated 5 out of 5 stars

Excellent product

Well it’s time for my stride on to go back having hired it for 7 weeks following a 6 weeks period of non bearing after foot reconstruction surgery . I will miss it as it gave me so much independence being able to cook and prepare food which would have been impossible with crutches on one leg . The customer service is excellent and are always at hand for any queries . I got many comments whilst at the hospital for appointments and have passed details on to patients who were interested in hiring one after their own surgery . A most important aid if you are non weight bearing and would recommend hiring one , it has kept me sane rather than sat for 6 weeks unable to do much .

25 October 2024
Unprompted review
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Reply from StrideOn

Thanks Mrs Aston for taking the time to share your experience with others. It is great to hear that the StrideOn kept you so much more mobile and active..it did its job! All the very best from the team for the remainder of your recovery.

Rated 5 out of 5 stars

A great little bit of kit

A great little bit of kit, gave me independence and it was so good to take myself around , and not be wheeled in a chair . Good friendly company and great service. Got me noticed as well. !!

23 October 2024
Unprompted review
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Reply from StrideOn

Thanks for sharing Carol. Yes, it is surprising how many people comment on the StrideOn and want to know more. Good to hear it did its job for you. Best wishes going forward...

Rated 5 out of 5 stars

The knee walker is a great device which…

The knee walker is a great device which allowed my daughter to be mobile and independent both indoors and outside, far better than crutches. The delivery and return were both quick and easy. I strongly recommend this for anyone who has to be non weight bearing after injury or surgery

24 October 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks for taking the time to share your thoughts with others Jane. We wish your daughter all the very best for the rest of her recovery.

Rated 5 out of 5 stars

Highly recommended!

Following ankle surgery and faced with several weeks of non-weight bearing, I hired a StrideOn - the best decision I made! Crutches brought challenges to my balance and the ability to carry things during recovery, so the knee scooter allowed me independence and freedom to move around at home. These are brilliantly designed and packaged and I was so impressed with the speed of delivery to my front door. Retuning the scooter was easy and well organised. A great company and highly recommended product.

10 October 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you Jane, for sharing your experience with others. It means a lot to us to know that our Knee Walkers and service are hitting the spot. Best wishes for your continued recovery.

Rated 5 out of 5 stars

Game Changer!

I recently used the Stride On knee walker after undergoing surgery for a Lisfranc foot fracture, and it has been a lifesaver! The knee walker provided excellent mobility during my recovery, allowing me to get around without putting any weight on my foot. It's lightweight, easy to maneuver, and much more comfortable than crutches, especially for longer distances. The padded knee rest offered great support, and the adjustable height made it easy to customize to my needs.

The steering is smooth, and I really appreciated the stability, particularly when navigating tight spaces. It was also compact enough to fit in a car, making it convenient for outings. Overall, the Stride On gave me back a sense of independence during a challenging time in my recovery. Highly recommend it for anyone recovering from foot or ankle surgery!

9 October 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Hello Russell, many thanks for sharing your thoughts with others, it also means a lot to the team at StrideOn, knowing that our service has made a difference. All the very best for your continued recovery.

Rated 5 out of 5 stars

The Stride On is an amazing invention…

The Stride On is an amazing invention and I couldn’t have managed without it after my recent foot surgery. Can highly recommend it. Tina Lock

7 October 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks for sharing your experience with others Tina. We all wish you the very best for the rest of your recovery.

Rated 5 out of 5 stars

Lifesaver!

I purchased an Orthomate for planned foot and ankle reconstruction surgury. I have been NWB for 6 weeks and continue to use it outside. I am active but have balance issues secondary to a neurological condition so crutches are a non starter! This gave me so much independence and enabled me to carry things in the very handy basket. I can testify it is also very helpful 'off road ' . Just watch the mud on the tyres! It is very sturdy and I felt very safe using it. British engineering at its best!

30 September 2024
Unprompted review
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Reply from StrideOn

Thanks for taking the time Sarah, to share your experience with others. Especially us here at Strideon. It is always heartening to hear how our Knee Walkers make a difference. Best wishes for on-going recovery.

Rated 5 out of 5 stars

Outstanding service

Outstanding service from this company, the knee walker has been a lifesaver following surgery and allowed me to maintain mobility for the period. Special thanks to Helen who arranged the contract hire extensions and final collection. Highly recommended

23 September 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Hi Alan, thanks for taking the time to share your experience with others. It is great to hear how our knee walker has done its job. All the very best for the rest of your recovery.

Rated 5 out of 5 stars

Gave me back mobility while recovering

I was non-weight baring for 4weeks .
With out this stroller I don’t know how I would have managed. I was able to get around my house into the garden and as it folded and fitted into the boot of my car the occasional supermarket shop .
The company were really friendly and it was delivered the next day very efficient service . Highly recommend if for
Any reason your unable to use one of you legs for a while . I hired it , but if you need it longer you could buy .

1 August 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks David for taking the time to share your experience with others. It was a pleasure to be of service and we all wish you the very best for the remainder of your recovery.

Rated 5 out of 5 stars

Gave me back my independence!

I broke my ankle whilst on holiday and was non-weight bearing for 6 weeks. This Stride On Knee Walker was amazing for me during this time. It gave me the freedom to move around my house with ease. With crutches you can't carry things around so the Knee Walker gave me that option, especially with the handy basket! I even managed to use it on a family weekend away which meant I wasn't relying on people to push me around in a wheelchair.
The company were amazing, so supportive and responsive. I highly recommend hiring one of these if you are ever in need.

9 September 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Hi Reshma and thank you for reviewing StrideOn and to share with others. It is great for us to hear how the Strideon knee walker made that testing time a little easier for you. All the very best wishes for the rest of your recovery.

Rated 5 out of 5 stars

This is a fantastic company offering a…

This is a fantastic company offering a great service, which is convenient and good value for money. I hired a knee scooter for two weeks and it made a huge difference at a time I was practically immobile and it meant I could attend two family events, I would otherwise have missed. Thank you Strideon!! Madeleine Milnes from Wells

12 September 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you Madeleine for taking the time to share your experience with others. We were happy to have been of service and wish you all the very best for your continued recovery.

Rated 5 out of 5 stars

Knee Scooter made life so much easier…

Knee Scooter made life so much easier whilst recovering from broken ankle. Going to work, shops etc was made possible. Excellent to company to deal with. Highly Recommended!

12 September 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for taking the time to review our Knee Scooter and services and share your experience with others. Best wishes for the rest of your recovery.

Rated 5 out of 5 stars

Great company & product

Great speedy service , allowed me to be independent while having fractured heel. Lovely company to deal with and very sturdy knee stroller, basket very useful.

12 August 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Many thanks for taking the time to share your experience with others. We were glad to be of service. Best regards.

Rated 5 out of 5 stars

I have worked as a plaster technician…

I have worked as a plaster technician and in orthopaedics for the last 20 years and have seen many people have to deal with mobility problems after lower limb procedures. Crutches and frames they find hard work with stability, there hands, wrists and shoulders. So when I had to have ankle fusion at the young age of 62, having suggested to many of my patients to use a stideon I'd better try one. I live on my own and I was told I had to be none weight bearing for at least 6 weeks. I phoned Strideon who were very helpful ordered, arranged delivery all with great ease. My Strideon arrived the day before my op, I set it up with very easy instruction even had a lovely basket on the front for easy carrying of small items it was very sturdy and strong. After the op used the strideon, what a game changer, I felt safe moving around, I had freedom, no bambi on ice with crutches, no shoulder strain, my family felt safe leaving me on my own and I had my independence. Strideon sent me an email when rental time was due, which I extended with ease as I needed. When I no longer needed it, I emailed sStrideon team, cleaned and packed it up ready for collection which again was hassle free. I would strongly recommend the Strideon

4 July 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Hi Fiona, thank you very much for taking the time to share your thoughts with others. The whole team are encouraged not only by your comments but also knowing that it has come from someone who has knowledge and experience in the area that we serve. Best wishes for the remainder of your recovery.

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