Strobe Reviews 

205
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I did not try the product yet but overall the quality looks unreal, the colors the way it fits, I absolutly love it!! So hyped to try it on snow!

Rated 5 out of 5 stars

Erik's amazing Customer service from Strobe saved the day (after a complaint about courier not delivering) and made the experience such a pleasure. The Ski-Gear itself is of superior quality and way... See more

Rated 5 out of 5 stars

I am going skiing next week and dug out my old pre-covid pandemic jacket to find, of course, it's a tad snug. Ordered 2 strobe jackets in a panic planning to return one, doubting either would fit a sh... See more

Rated 5 out of 5 stars

I purchased the Aura ski jacket in burgundy. I order the XXL after reviewing the sizing chart. I am normally a 14/16, and 5 foot 4. The jacket fits perfectly with enough room for layering and freed... See more

Company details

  1. Activewear shop

Written by the company

Ski & Snowboard wear | Comfort and function | Designed to last | Recycled and organic materials, PFAS-free! ♻️ We are passionate about ski jackets, ski pants, snowboard jackets and snowboard pants.


Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(205)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service was amazing

Customer service was amazing, I had an issue with payment at checkout and I spoke with someone via live chat who sorted it for me immediately. They also gave advice on sizing which was really helpful. Delivery was really fast too I got my order within 2 days (I did pay for express delivery). I’ve not yet had the chance to experience my jacket or trousers on the slopes, however from trying it on the quality seems excellent. So pleased considering it’s so reasonably priced compared to other brands at the same quality. A very happy customer!

9 January 2023
Unprompted review
Rated 5 out of 5 stars

Great product and amazing customer service

Great product and amazing customer service. Agents respond quickly and go above and beyond to please the customers. I'm really happy with the jacket and support I was offered, strongly recommend it!

14 January 2023
Unprompted review
Rated 2 out of 5 stars

The package hasn't arrived on time

The package hasn't arrived within the written period for delivery. And now I am riding in the Alps with my old jacket, because I unfortunately didn't receive it on time.

12 January 2023
Strobe logo

Reply from Strobe

Hi Maria. So sorry about this :( We shipped the order with DHL next day, but I can see that DHL's tracking stops after it reached a terminal in Germany. I have now claimed this to DHL. Please come back to us on support@strobebrand.com and we will sort out where to go from here!

Rated 4 out of 5 stars

All in all ok but I paid £12 extra for…

All in all ok but I paid £12 extra for what I thought would be next day delivery but it was a couple of days!! Normally I would not pay that much but I needed to know I would definitely get it before my hols

6 January 2023
Strobe logo

Reply from Strobe

Hi Emma. Sorry for the bad experience, I have investigated this further. Your order was placed on January 4th at 10 PM and it was shipped on the 5th. From what I can see from DHL's website, it was delivered on the 6th by noon, about 36 hours after your order. The express option is 1-2 days, not Next-day guaranteed. We have clarified this even further on the website now. Sorry if this was not clear, and thank you for your feedback.

If the above information, for some reason, is not correct, we are of course happy to refund the costs for express shipments. If so, please contact us at support@strobebrand.com and we will look into it further.

Rated 5 out of 5 stars

Amazing brand

So glad I order from Strobe. I hadn't heard of the brand until a few months ago. I really wanted a lemon number for my ski holiday in a few weeks and found the perfect one on Strobe. Well priced and, amazing customer service. I had an issue when processing my order, using the live chat function they confirmed all were in hand. When it came to changing my bottoms for another size they again were super speedy and helpful in responding and dealing with my query. Would highly recommend this bran for the quality of clothing and customer service!

4 January 2023
Unprompted review
Rated 5 out of 5 stars

New Customer

I had not heard of this brand before but after struggling to find some salopettes for an upcoming ski holiday I thought it was worth a try. I am very glad I did! The website was informative, the items came quickly and I received a prompt response when I realised I did not have a return label ( I ordered different sizes of the same item -Terra Ski Pants Women’s). Having worn these ski trousers now I am very happy with the quality and features including the leg vents and boot hooks. I would definitely buy from this brand again.

9 December 2022
Rated 5 out of 5 stars

Aura Ski Jacket

Aura Ski Jacket
I ordered the Aura ski jacket for my granddaughter at Christmas. it was beautiful and she was so happy with it.I had difficulty ordering and the support team helped me and got the order delivered in time for Xmas.They also thru in a white ski hat which my granddaughter loved. She has had so many compliments on the ski jacked and hat.
I would recommend dealing with Strobe. They are fast, efficient and an absolute joy to work with. They are very personable represent their product well.

Priscilla Tsu

20 December 2022
Rated 5 out of 5 stars

My original parcel got lost with DHL

My original parcel got lost with DHL, I got hold of Strobe straight away to find out where it is, they sent a replacement straight away. It was my first time ordering from Strobe, excellent service from them. My skiing jacket is amazing too! Would definitely recommend.

29 December 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look