Strobes N' More - Headquarters Reviews 113

TrustScore 4.5 out of 5

4.6

81 Tom Harvey Road, 02891 Westerly, Rhode Island, US


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See what reviewers are saying

Rated 5 out of 5 stars

The product selection and prices is amazing, shipping was pretty quick, the communication is fast answers with in a few hours if it’s during business hour and a day outside of that. The only issue is... See more

Rated 5 out of 5 stars

We upfit all of our fleet with emergency lighting and strobesnmore has been our go to supplier for a decade. Their competitive pricing and fast processing of orders/shipments has been on point since... See more

Rated 5 out of 5 stars

Had a $6k in house build on an FD utility truck. Even though they said the whelen lightbar and Havis console would be a 4-6 week lead, it was delivered 4 days later. When ordering the rep was great to... See more

Rated 5 out of 5 stars

The products and service are great, and customer service is always very helpful. The prices are fair and my customers are very happy with the products I have sold and installed for them. I highly re... See more

Company replied


Company details

  1. Police Supply Shop
  2. Electronics store

Written by the company

Strobes N' More, founded in the early 1990s and headquartered in Rhode Island, is one of the oldest eCommerce-based emergency vehicle lighting solutions providers in the industry. Prior to the advent of the internet, end-users of emergency vehicle lights had limited options when it came to purchasing their equipment. Today, Strobes N' More stocks product on behalf of every leading manufacturer in the emergency vehicle lighting industry, and also provides installation, repair & service work at its Westerly, RI facility. We also design and engineer products under the Strobes N' More brand, which serve as a lower-cost option for customers that are more budget-minded. We pride ourselves on product knowledge, exceptional customer service & satisfaction and industry-leading fulfillment times.


Contact info

  • 81 Tom Harvey Road, 02891, Westerly, Rhode Island, United States

  • 401-348-0141

4.6

Excellent

TrustScore 4.5 out of 5

113 reviews

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Replied to 85% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Your return policy needs reviewing and…

Your return policy needs reviewing and you need to not advertise your speakers with a PA microphone if the speakers don't work with a microphone. See your ad online for the WSS30. It shows a photo of a speaker with a microphone. Guess what? That speaker isn't compatible with a microphone or PA system. I purchased the correct one (WSSPA30) from your company prior to returning the WSS30. I was disappointed to say the least that yall dont allow returns if the box is opened. The speaker was never used since it wasn't compatible. And how is someone supposed to assess what is sent to them without opening the box??? That makes no sense.
I emailed and never heard back. I followed up with a phone call and received no more than "well, that's our policy".
Feel free to contact me to discuss.

22 January 2025
Strobes N' More - Headquarters logo

Reply from Strobes N' More - Headquarters

It was a pleasure speaking with you, and I'm glad we were able to reach a resolution. Once again, I sincerely apologize for the frustrating experience, and we look forward to the opportunity to do business with you again in the future.

Rated 5 out of 5 stars

Best prices for the Best products

We upfit all of our fleet with emergency lighting and strobesnmore has been our go to supplier for a decade.
Their competitive pricing and fast processing of orders/shipments has been on point since day one. Keep up the good work team and thank you for your service

21 January 2025
Rated 5 out of 5 stars

Great product

Great product. Efficient order processing. Hassle-free return of non-special order product!

31 December 2024
Rated 1 out of 5 stars

Where is my damn product what the hell…

Where is my damn product what the hell still hasn't shipped since the 4th of December wtf your just going to take my money and just leave it sitting there not shipped I'm pissed off cancel the effing thing and give me my money back I am done with your company absolute bullshit no email saying it's delayed or whatever is going on so unprofessional so I'm being blunt sent my shit or credit back my card . Unreal never again

4 December 2024
Strobes N' More - Headquarters logo

Reply from Strobes N' More - Headquarters

We apologize for the delay in fulfilling your order. Unfortunately, the items you requested are currently on backorder. We are actively working to enhance our backorder notification system and expect it to be fully operational soon. We understand the inconvenience this may cause and sincerely apologize for any confusion. If you wish to cancel your order, please contact our customer support team at 401-454-4487, where a representative will be happy to assist you. Thank you for your patience and understanding.

Rated 5 out of 5 stars

Very great customer service

Very great customer service. Devin was excellent to work with. Shipping was great. If you want excellent products, StrobesN'More is the company you want to deal with.

19 November 2024
Rated 1 out of 5 stars

This company used to on point all the…

This company used to on point all the time, im not sure what changed. Regardless my last to orders weren't complete. I paid for things I didn't receive. Apparently there on back order or something with manufacturer. Either way it's been a couple weeks still no call back or email on what's going on with the orders. I spoke with Ben Johnson, he said he would follow up an has yet to. My business always purchase products thru strobes n more for years now. At this point I think I'm going to take my business elsewhere.

19 November 2024
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Reply from Strobes N' More - Headquarters

We sincerely apologize for the experience you had. Please know that we are actively working to enhance our notification system, and we hope to soon be able to send backorder notifications to keep you better informed. Thank you for your patience and understanding.

Rated 5 out of 5 stars

Amazing service

The product selection and prices is amazing, shipping was pretty quick, the communication is fast answers with in a few hours if it’s during business hour and a day outside of that. The only issue is not having more pictures of the items and wiring sizes. Showing what all comes with the items would help a lot

28 October 2024
Rated 4 out of 5 stars

Worked out well

Worked out well, however never received an invoice, which I called and requested and still do not have an invoice. Please send me an invoice copy

25 October 2024
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Reply from Strobes N' More - Headquarters

An invoice has been emailed. We're sorry for the delay.

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