I used Stubhub fod the first time and was a bit concerned about being scammed. I did unfortunately receive the wrong tickets, which was really frustrating, however, Juan Carlos from the customer servi... See more
Company replied
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Review summary
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First time I used a secondary seller website, and hence naturally anxious. I actually bought a ticket for the Olivia Dean concert at O2 Arena in London on the day, and the ticket was delivered via the... See more
Company replied
I am a first time user and purchasing was quite confusing. However, when calling StubHub for assistance (even out of hours) they were always very understanding, helpful and professional resolving my s... See more
Company replied
First time using StubHub and I would recommend and use again. Emails and calls from them on the run up to the event explaining the next steps were very helpful and important to know. When I couldn’t... See more
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Company details
About StubHub International
Written by the company
StubHub International is a marketplace that provides fans a safe and trusted environment to buy and sell tickets to sporting, music and theater events all over the world. Every order is backed by our FanProtect™ Guarantee, with customer service all the way to your seat.
The StubHub Promise
It's simple: we back every order so you can buy and sell tickets with 100% confidence.
FanProtect means every order is 100% guaranteed
- Get valid tickets to any event or your money back
- We go out of our way to find replacement tickets if there is an issue with your order
- If your event is cancelled and not rescheduled, we'll refund you automatically
- Sellers will not get paid for their sales until you attended the event
Find out more about the StubHub FanProtect.
Contact info
4.0
Great
5k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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This company is a big rip off place
This company is a big rip off place, difference in pricing I paid and tickets that arrived was approximately $5000, refusing to refund difference DONOT USE THEM
15 May 2026
Unprompted review
Reply from StubHub International
Graham, We are sorry to hear about your experience. Since your review, we’ve made every effort to reach out and resolve the issue. However, we have not received any information from you that would allow us to connect and assist further.
Everything went well
Everything went well. It was my first time using these platforms and after making the purchase there is no support. No answer. You have to be anxious until you get the tickets. I only received them 48 hours before the concert. But the place was amazing and everything went well.
26 May 2026
Unprompted review
Reply from StubHub International
Stef, thank you for sharing your experience! We are really glad everything worked out and that you had an amazing time at the concert. We are sorry the wait caused some anxiety, we completely understand you. We hope your next experience with us is even smoother! 💛
I got my tickets a day before
I got my tickets a day before, so everything went smoothly.
26 May 2026
Unprompted review
Reply from StubHub International
Edisney, thank you for your review! We are glad your tickets arrived in time and that everything went smoothly. We hope you had a fantastic time at the event and look forward to helping you again! 🎉
Problems with tickets
Problems with tickets. Can’t use them. They are duplicated. Stopped at the control. Can’t see the concert.
26 May 2026
Unprompted review
Reply from StubHub International
Luis, we´re truly sorry to read about your experience. That´s definitely not the service we want to provide to our customers.
We appreciate you taking the time for leaving us your feedback and giving us the opportunity to review your case. Our Customer Experience team will check it right away, so rest assured they´ll get back to you as soon as possible. Thanks.
I had an issue accessing my order due to a typo in my email
I had an issue accessing my order due to a mistake I made, and I completely lost track of it. The StubHub International customer service team was incredibly helpful, patient, and professional throughout the process. They guided me step by step until I was able to recover and access my order again. Special thanks to Annie G. for the excellent support assistance. I truly appreciate the great customer service experience!
28 May 2026
Unprompted review
Reply from StubHub International
Louli, thank you so much for sharing your experience! We are delighted to hear our team could help you recover your order, and we’ll be sure to pass your kind words on to Annie G. for her excellent support. 😃
What a fool I was to use this service
What a fool I was to use this service. I paid about 140% of the ticket price in commission. This service represents extremely poor value for money. Let the buyer beware.
27 May 2026
Unprompted review
Reply from StubHub International
Jane, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!
Sophia the customer service agent was…
Sophia the customer service agent was really helpful and resolved my concern quickly
27 May 2026
Unprompted review
Reply from StubHub International
Matthew, thank you so much for your kind words! We are delighted to hear that Sophia was able to help you quickly and resolve your concern. 😊
When your daughter decides last minute she needs to go to radio one big weekend
Not going to lie I was worried about using a reselling website, but I worried for nothing!!!
I couldn’t recommend them any higher, amazing experience, great communication and will definitely use them again if my daughter decides last minute she wants to attended a festival or gig.
24 May 2026
Unprompted review
Reply from StubHub International
Kayleigh, thank you so much for sharing your experience! We completely understand the hesitation around resale sites, so it means a lot to hear that everything went smoothly and that you felt confident using us. We’ll be here whenever your daughter plans her next last-minute festival or gig! 😀
Reply from StubHub International
Update: Uma, since your review, we’ve made every effort to reach out and resolve the issue. However, we have not received any information from you that would allow us to connect and assist further.
Uma, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!
Buy just to re-sell….!
People buying pre-sale tickets today should not be able to advertise on here a few hours later for 4 times the price!
27 May 2026
Unprompted review
Reply from StubHub International
Jason, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!
StubHub are for ticket touts
StubHub allows ticket touts to buy tickets and significantly raise the pricing of tickets. I have been waiting to buy NFL tickets on the presale for the Eagles v Jags game, and already tickets are on there for 4x the face value. Extortion. These are not really fans. They are just making a quick buck and should be banned from buying tickets. Stubhub allows them to do so. I will keep writing 1-star reviews until they actively step in to stop this.
27 May 2026
Unprompted review
Reply from StubHub International
Stephen, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!
Premier League Tickets
It was really easy to acquire the tickets and they arrived within a day to download them into wallet. 0 problems in the stadium entry and an amazing experience overall
24 May 2026
Unprompted review
Reply from StubHub International
Augusto, thank you so much for your review! We are delighted to hear everything went smoothly. From getting your tickets quickly to entering the stadium with no issues. So glad you had an amazing experience! 😃
Premium priced tickets (€142 each x3)…
Premium priced tickets (€142 each x3) at worst seats in ground. Top last row in top corner. Only told this 4 hours before game when got tickets. Then tickets cancelled 3 hrs before game and re-issued. Lucky i checked my emails. Never use stubhub. Disaster and rip off from start to finish. Disgrace.
24 May 2026
Unprompted review
Reply from StubHub International
Carl, we´re truly sorry to read about your experience. That´s definitely not the service we want to provide to our customers.
We appreciate you taking the time for leaving us your feedback and giving us the opportunity to review your case. Our Customer Experience team will check it right away, so rest assured they´ll get back to you as soon as possible. Thanks.
Reply from StubHub International
Danupon, thank you so much for your review! We are delighted to hear you found the experience safe and easy. 😊
StubHub Saved the Day
We had an issue with our tickets not being released by the promised date. We had travelled to London from Canada to catch a football match as part of a dream trip for my kids. However, Martin, from customer service swooped in and saved the day.
He was extremely supportive and responsive. He was the one who reached to me to explain the issue and was very reassuring that he would solve the problem, which he did.
StubHub means it when they say your tickets are guaranteed. They will go through walls to make sure you get what you paid for.
Well done StubHub and Martin!
24 May 2026
Unprompted review
Reply from StubHub International
Dan, thank you so much for sharing your experience! We are sorry for the initial issue, but we’re thrilled Martin was able to step in and help make your family’s dream trip special. Your kind words about his support and our ticket guarantee truly mean a lot to us. 😀
It was very easy to go through the…
It was very easy to go through the steps to obtain a ticket for the game. I had an issue, the ticket was for the away team section, and I believe I asked for a home ticket. I sent an email in about the issue, this has not be replied to. For my sake I would like to know did I make the mistake.
24 May 2026
Unprompted review
Reply from StubHub International
Ian, thank you for your review and for sharing your experience. We are glad the ticket purchase process was easy for you, though we’re sorry to hear about the confusion with the seating section and the delay in our response. We understand your concern and truly appreciate your patience while we look into this for you. 😉
I was a bit sceptical at first as it…
I was a bit sceptical at first as it was my first time using the site.
Tickets came a couple of days before the match so my worries were eased. Great seats for the price we paid.
Seller also mailed to check if u had received and instructed me how to upload them.
Great service, can’t wait to buy again in the new season. 👍
24 May 2026
Unprompted review
Reply from StubHub International
Philip, thank you so much for sharing your experience! We are really happy to hear your first purchase with us turned out to be smooth and trustworthy, and that you enjoyed the great seats too. We can’t wait to help you again next season! 😊
I bought tickets for a football match…
I bought tickets for a football match with some apprehrehension.Sports Hub were always keeping me up to date regarding tickets and the game.Ireceived my tickets a few days bf game and we watched a very good competitive match ,with a great atmosphere
23 May 2026
Unprompted review
Reply from StubHub International
Friend of Ted, thank you so much for sharing your experience! We are so glad our team could keep you updated and help make your football trip stress-free. It’s wonderful to hear you enjoyed the match and the amazing atmosphere! 🙂
Easy to find what I wanted
22 May 2026
Unprompted review
Reply from StubHub International
Belén, thank you so much for your review! We are glad to hear you found exactly what you were looking for quickly and easily. 😉
Very convenient
Very convenient, I flew from outside UK for the match and it was amazing how convenient this was, tickets were sent to me before I arrived, seating was OK, there was a continuous follow up to make sure I got in and everything was going well, thank you it was a very good experience
24 May 2026
Unprompted review
Reply from StubHub International
Mai, thank you so much for sharing your experience! We are delighted to hear that everything was convenient for your trip to the UK and that our team could support you every step of the way. Glad you had such a great experience! 😀
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