I had some challenges with my booking, but I want to highlight how incredibly helpful Suzi from Student.com was. He took the time to follow up with me, checked in regularly, and made sure everything... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had many doubts and questions at the beginning, but a very kind and helpful representative named Suzi assisted me. She answered everything quickly, clearly, and in a very organized way. I’m still... See more
Company replied
As an international student who received my visa quite late, I am very pleased with student.com for attending to my needs and ensuring I am able to get an accommodation on time at Dublin Nest. I am al... See more
Company replied
I would like to express my appreciation to my experience manager Dineshkarthik, who reponses to my questions fairly quickly. I could not access the vimeo on the website so he sent a youtube link to me... See more
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Company details
About Student.com
Written by the company
Student.com - Find your perfect home
Written by the company
- We are here to help you find your perfect home away from home at university.
- With over 1.25 million student beds listed in 500+cities and over 135 countries, we are here to find your student accommodation no matter where you want to study.
No Hidden Fees, No Charges
Here to help you every step of the way
No hidden fees, no charges, Student.com provides a totally free service to help you every step of the way when booking your student accommodation.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- 0800 652 4582
- contact@student.com
- student.com
4.6
Excellent
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good after-sale service
It's great to get more service even I made the booking one year ago
3 September 2025
Unprompted review
Reply from Student.com
We’re so glad to hear that you’ve continued to receive support even a year after making your booking — our goal is to provide ongoing guidance whenever students need it, not just at the point of booking
Olivia Sun's service is good
Olivia Sun's service is good. Very friendly and responsible.
20 July 2025
Unprompted review
Reply from Student.com
Thank you for your feedback! We’re pleased to hear that Olivia provided you with such friendly and responsible service. it’s wonderful to know she made a positive difference for you
Suzi did a great job solving all of our…
Suzi did a great job solving all of our doubts. She replied as soon as posible every question that we asked.
3 September 2025
Unprompted review
Reply from Student.com
Thank you for your wonderful feedback! Providing clear and reliable support is exactly what we strive for, and it’s great to know Suzi made the process easy for you.
Once you’ve moved in, we’d love for you to share a review of your new accommodation on Student.com, your experience will really help future students make informed choices.
Wishing you a smooth move and a fantastic stay ahead
She demonstrates a high level of…
She demonstrates a high level of professionalism and responsibility in her work. FanFan has supported me a lot, and I truly encourage anyone to consult with her.
3 September 2025
Unprompted review
Reply from Student.com
Thank you so much for your kind feedback! It’s great to know that FanFan's dedication made your experience smooth and positive.
Once you’ve moved in, we’d love for you to share a review of your new accommodation on Student.com, your experience will help future students make the right choice too.
Wishing you a seamless transition and a wonderful stay!
The service is brilliant
The service is brilliant. Suzi, who helped me throughout the enquiry was brilliant.
Great customer service.
27 August 2025
Unprompted review
Reply from Student.com
Thank you so much for your kind words! and we’re so pleased it made a difference for you.
Once you’ve settled into your new accommodation, we’d love it if you could share a review of your property on Student.com, it really helps other students make confident decisions too!
Wishing you a smooth move and a fantastic stay!
Great experience
I am from Ecuador and I needed a student dormitory for my university studies in Poland. Uniplaces helped me in the process. Suzi answered my questions regarding the payment method and assisted me when needed.
22 August 2025
Unprompted review
Reply from Student.com
We’re glad to hear you found support while arranging your student housing in Poland, and we wish you a smooth start to your studies in Europe!
Once you’ve settled in, we’d love for you to share a review of your new accommodation on Student.com to help future students from Ecuador and around the world
Suzi has been great in staying in touch…
Suzi has been great in staying in touch and responding to messages. Professional and helpful and called me back which means they are available to speak to.
It would be more helpful if there is a direct number to speak to customer services 24hrs as international students are in different time zones. I was unable to get through to anyone on the global number provided.
Overall good experience, still waiting for application outcome!
26 August 2025
Unprompted review
Reply from Student.com
Thank you for sharing your experience! We’re delighted to hear Suzi was professional, responsive, and supportive throughout your booking journey. We also appreciate your feedback about 24-hour phone access, that’s very valuable feedback, especially for international students in different time zones, and we’ll make sure to share this with our team and ensure it is always live
We’re glad the process has been smooth so far, and we’ll continue to follow up on your application outcome to keep things moving
Solved doubts
I had many doubts and questions at the beginning, but a very kind and helpful representative named Suzi assisted me. She answered everything quickly, clearly, and in a very organized way.
I’m still waiting for a response from the property owner, but without Suzi’s support, the whole process would have been much more difficult. I’m truly grateful for her help!
25 August 2025
Unprompted review
Reply from Student.com
Thank you for your kind words! We’re so glad Suzi was able to support you and make the process smoother. We’ll keep following up with the property on your behalf, and we truly appreciate your patience
Excellent Support and Follow-Up
I had some challenges with my booking, but I want to highlight how incredibly helpful Suzi from Student.com was. He took the time to follow up with me, checked in regularly, and made sure everything was sorted out properly.
It really gave me peace of mind knowing that Suzi was personally making sure my issue was resolved. I truly appreciate his professionalism and support.
22 August 2025
Unprompted review
Reply from Student.com
Thank you so much for taking the time to share your experience. We’re sorry to hear you faced some challenges with your booking, but we’re really pleased that Suzi was able to support you so thoroughly. His consistent follow-up, clear communication, and dedication to making sure everything was resolved reflect the service we aim to provide for all students.
we’d love for you to review your new accommodation on Student.com so future students can benefit from your insights when making their own housing choices.
The contact person helped me submit my…
The contact person helped me submit my application and ensured my application got received by the landlord.
21 August 2025
Unprompted review
Reply from Student.com
Thank you!
The whole project is wonderful and…
The whole project is wonderful and supportive for students. Especially Suzi is the professional and always answered me on times. 10000 out of 10 🤟🏻
20 August 2025
Unprompted review
Reply from Student.com
Thank you so much for your glowing feedback!
We’re thrilled to hear that you found the Student.com service supportive and helpful throughout your accommodation journey. It’s wonderful to know that Suzi made such a positive impact with her professionalism, timely responses, and dedication to ensuring you always felt guided
A truly exceptional and stress-free experience
I will be looking for accommodation in a tight one-month period and I am feeling anxious about whether I can find a suitable place. Olivia Sun is simply my savior. I listed my requirements (budget, location, facilities) for her and she not only did her best but also sent me a large number of listings that had been strictly screened and fully met my requirements.
The best part is her proactive communication. When the property I was interested in suddenly became unavailable, she immediately contacted the accommodation agency, gave a clear explanation, and had already prepared two other good houses. She made the whole process quick, easy, and unexpectedly pleasant.
I truly feel well taken care of and without hesitation, I recommend her to anyone.
20 August 2025
Unprompted review
Reply from Student.com
Finding accommodation in just one month can feel overwhelming, but it’s wonderful to know that Olivia helped make the process smooth, efficient, and even pleasant for you.
We’re especially pleased that she was able to step in quickly when a property became unavailable and already had alternative solutions ready for you. That level of care is exactly what we aim for, and it’s great to know she made such a positive difference in your journey.
Wishing you a seamless move-in and a fantastic experience in your new home.
Once you’ve settled in, we’d love for you to share a review of your accommodation on Student.com, as it helps other students make informed choices when searching for their perfect home
Reply from Student.com
Helping students feel supported throughout the process is always our goal, and it’s great to know Suzi delivered that for you.
We wish you a smooth move-in and a fantastic stay at your new accommodation! Once you’re settled, we’d love for you to share a review of your property on Student.com
the customer survice Olivia Sun is…
the customer survice Olivia Sun is really patient and nice，provide me with a really lovely survice
15 August 2025
Unprompted review
Reply from Student.com
Thank you so much for your kind words! We’re delighted to hear that Olivia provided you with such great support.
Delivering a smooth and stress-free experience for students is always our top priority, and it’s wonderful to know Olivia made a positive difference in your booking journey.
We wish you a fantastic stay in your new accommodation!
I had a great experience booking…
I had a great experience booking through Student.com. The website is user-friendly, and there are plenty of options. Suzi was very helpful and responsive. Highly recommend!
14 August 2025
Unprompted review
Reply from Student.com
We’re delighted to hear that you found the Student.com website easy to use and that you were able to explore a wide range of accommodation options.
We’re so glad the process worked smoothly for you, and we truly appreciate your recommendation.
Once you’ve settled into your new home, we’d love for you to share a review of your accommodation on Student.com. Your feedback could really help future students make the best choice for their housing
Suzi is very kindly and patient
Suzi is very kindly and patient, helps me with all the problem I had!
14 August 2025
Unprompted review
Reply from Student.com
We’re delighted to hear that Suzi was able to support you with patience and kindness, helping resolve all the issues you faced. It’s wonderful to know that his assistance made your experience easier and more positive.
Wishing you a smooth move-in and a great stay in your new accommodation! 🏡✨
Easy to book
The web page is very clear with the information. Furthermore I have been assisted by Suzi, who has been fast at responding and handling my request.
12 August 2025
Unprompted review
Reply from Student.com
We’re especially happy to know that Suzi was able to assist you quickly and effectively. We’ll be sure to pass along your kind words. If you need anything else as you continue your booking journey, don’t hesitate to reach out.
During my stay
During my stay, I truly appreciated Olivia’s help—she was so attentive, took such care with her work, and went out of her way to ensure everything went smoothly. It meant a lot.
8 August 2025
Unprompted review
Reply from Student.com
Thank you so much for your kind words! We’re thrilled to hear that Olivia made a positive impact during your stay. Her attentiveness, care, and proactive support truly reflect the values we strive for at Student.com. We’re so glad she was able to ensure your experience went smoothly your appreciation means a lot to us and to her.
Great prompt responses
Great prompt responses, Surjakanta has greatly helped my experience finding and confirming a spot. Helped answer all my questions.
8 August 2025
Unprompted review
Reply from Student.com
We’re thrilled to hear that Surjakanta provided great support and prompt responses throughout your search and booking journey. Iwe’re glad he helped answer all your questions efficiently.
Wishing you a smooth move and a wonderful stay! Let us know if you need anything else along the way
Bath booking
The response from Chandana were very speedy and informative. Really helped with the booking process
7 August 2025
Unprompted review
Reply from Student.com
We’re so glad to hear that Chandana provided fast support during your booking journey. Making accommodation decisions can be stressful, and it’s great to know that her responsiveness helped make it smoother for you.
If there’s anything else we can support you with, we’re always here to help. Wishing you the best on your journey ahead
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