I had some challenges with my booking, but I want to highlight how incredibly helpful Suzi from Student.com was. He took the time to follow up with me, checked in regularly, and made sure everything... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had many doubts and questions at the beginning, but a very kind and helpful representative named Suzi assisted me. She answered everything quickly, clearly, and in a very organized way. I’m still... See more
Company replied
As an international student who received my visa quite late, I am very pleased with student.com for attending to my needs and ensuring I am able to get an accommodation on time at Dublin Nest. I am al... See more
Company replied
I would like to express my appreciation to my experience manager Dineshkarthik, who reponses to my questions fairly quickly. I could not access the vimeo on the website so he sent a youtube link to me... See more
Company replied
Company details
About Student.com
Written by the company
Student.com - Find your perfect home
Written by the company
- We are here to help you find your perfect home away from home at university.
- With over 1.25 million student beds listed in 500+cities and over 135 countries, we are here to find your student accommodation no matter where you want to study.
No Hidden Fees, No Charges
Here to help you every step of the way
No hidden fees, no charges, Student.com provides a totally free service to help you every step of the way when booking your student accommodation.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- 0800 652 4582
- contact@student.com
- student.com
4.6
Excellent
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Dineshkarthik
Thanks Dineshkarthik for helping me arrange my accommodation at Cambridge. He is responsible with fast response to all my questions so that I can get an ideal room very quickly. I appreciate it.
7 May 2024
Unprompted review
Reply from Student.com
You're welcome! I'm glad to hear that Dinesh provided you with such excellent service. Ensuring that you could secure an ideal room quickly is always our goal. If you have any more questions or need further assistance, feel free to reach out. Enjoy your accommodation in Cambridge!
Thanks to Priyanka
Thanks to Priyanka was able to get my room booked and payed for extremely fast
5 May 2024
Unprompted review
Reply from Student.com
That's fantastic to hear! Priyanka sounds like she provided you with prompt and efficient service. If you have any more questions or need further assistance, feel free to reach out. Enjoy your accommodation!
Dinesh Karthik was very responsive
Dinesh Karthik was very responsive, friendly, and helpful for us
he help us to find accommodation for our son, he help to find the accommodation suitable with our budget
thanks dinesh!!
5 May 2024
Unprompted review
Reply from Student.com
It's great to hear that Dinesh provided such helpful and friendly assistance in finding accommodation for your son within your budget. I'm glad he was responsive and made the process smoother for you. If you have any more questions or need further assistance in the future, don't hesitate to reach out.
We really appreciate to Dineshkarthik…
We really appreciate to Dineshkarthik for his help to find my children accomodation in Sydney Australia. Very helpfull, quick response. I was able to contact Dinesh anytime even during night time. Thank you Dinesh... 👍👍👍
5 May 2024
Unprompted review
Reply from Student.com
I'm delighted to hear that Dinesh provided such helpful assistance in finding accommodation for your children in Sydney. It's wonderful that he was responsive and available to assist you, even during nighttime. If you have any more questions or need further assistance, feel free to reach out.
Thank you Kiara
I would like to express my sincere gratitude to student.com and Kiara for their help in providing insightful and timely response in assisting my brother in getting a student accommodation in Melbourne Australia. Although we ended up taking on another offer but their outstanding customer service is greatly appreciated. Thanks so much!
24 April 2024
Unprompted review
Reply from Student.com
Thank you for sharing your experience, and we're glad to hear that Kiara and Student.com provided insightful and timely assistance in helping your brother find student accommodation in Melbourne. We understand that circumstances may change, and we appreciate your acknowledgment of their outstanding customer service. If you or your brother ever need assistance in the future, please don't hesitate to reach out.
Received really good help from my agent Dineshkarthik
Received really good help from my agent, was always available when I need and was a great help in helping my book my accommodation would 100% recommend if u are wanting to book an accommodation.
22 April 2024
Unprompted review
Reply from Student.com
It's wonderful to hear that you received such helpful assistance from your agent! Having someone who is readily available and supportive can make a big difference when booking accommodation. Thank you for sharing your positive experience, and we appreciate your recommendation! If you need any further assistance or have any questions, feel free to reach out.
Reply from Student.com
It's great to hear that the team took the time to explain all your options thoroughly. Understanding your choices is crucial, especially when it comes to something as important as accommodation. If you have any further questions or need additional assistance, don't hesitate to reach out.
Terrible
Terrible. Tried to contact them and after few days i had to double text them for them to finally reply and say that i need to go find it somewhere else
4 April 2024
Unprompted review
Reply from Student.com
I'm sorry to hear about your frustrating experience. It's important for our customer service to be responsive and helpful, we are sorry we fell short of this standard. Accommodation availability shifts rapidly throughout the year and we try to ensure that all requirements are met. Thank you for your feedback it is very valuable and will help our team improve their services in the future.
We have tried to contact you to understand more about your experience and sadly haven't been able to reach you.
Muskan Kohli
Muskan Kohli was really helpful and the information given by him was really clear. Thank you so much for everything again :)
8 April 2024
Unprompted review
Reply from Student.com
That's great to hear! I'm glad Muskan was able to provide clear and helpful information to assist you. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your accommodation!
The responsiveness and concern on…
The responsiveness and concern on solving and making the experience as seamlessly as possible. Both Kelvin and Ishita were just too happy to help.
26 March 2024
Unprompted review
Reply from Student.com
It's wonderful to hear that Kelvin and Ishita were responsive and focused on making your experience as smooth as possible. We know our focus on dedicated and caring assistance really makes a difference when navigating through the process of finding accommodation. If you have any further feedback or need assistance in the future, don't hesitate to reach out.
Assistant responded quickly and helped…
Assistant responded quickly and helped us to assign everything as we wanted.
19 March 2024
Unprompted review
Reply from Student.com
Thank you for your feedback! We're glad to hear that we could assist you promptly and according to your preferences. If you have any more questions or need further assistance, feel free to reach out to us anytime. We're here to help!
Helpful and reliable agent
The agent was really helpful and guided us through all stages of thr registration process.
15 March 2024
Unprompted review
Reply from Student.com
We're delighted to hear about your positive experience with our agent! If you have any more questions or need assistance in the future, feel free to reach out. Don't forget to leave a review of your new accommodation on Student.com to help future students like yourself!
Excellent and Professional Service.
Excellent and Professional Service.
Kudos to Dinesh Karthik.
18 March 2024
Unprompted review
Reply from Student.com
We're thrilled to hear that you had an excellent experience with Dinesh! If you have any further questions or need assistance in the future, don't hesitate to reach out. And don't forget to share your feedback by leaving a review of your new accommodation on Student.com. Your insights can help others in their search for housing.
Great and really helpful consultant.
6 March 2024
Unprompted review
Reply from Student.com
We're glad to hear that you had a positive experience with our consultant! If you have any further questions or need assistance, feel free to reach out. And don't forget to share your feedback by leaving a review of your new accommodation on Student.com. Your insights can be invaluable to others searching for housing.
Excellent Accommodation Service for Students!
I recently used Student.com to find accommodation near my university, and I couldn't be happier with the service! From the easy-to-use website to the helpful customer support team, everything exceeded my expectations. The options provided were diverse, and I found the perfect place that fits my needs and budget. The booking process was straightforward, and I felt supported every step of the way, especially by my Booking Consultant - Nutan Sah. I highly recommend Student.com to any student searching for accommodation. Thank you for making this part of my journey stress-free!
28 February 2024
Unprompted review
Reply from Student.com
Thank you for sharing your positive experience with Student.com! We're delighted to hear that you found the perfect accommodation near your university with the help of our website and customer support team. Nutan and the rest of our team work hard to ensure that students like you have a stress-free experience when searching for housing. Your recommendation means a lot to us, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Sometimes respons is late.
Sometimes respons is late.
But she made effort for me.
25 February 2024
Unprompted review
Reply from Student.com
Thank you for your feedback. We strive to provide timely assistance to all our clients and are continuously working to improve our efficiency. We appreciate your understanding and patience. If you have any further questions or need assistance, please feel free to reach out to us.
Scamming students.
Please no matter what happens do not contact these thieves and expect them to help you get an accommodation because they only care about stealing your money.
I first booked a room through this website and paid the deposit for it and after a couple hours they told me that the room was not available (?). I asked for a refund and they stopped responding. The person who was e-mailing me was the most unprofessional customer service I have ever encountered.
Please save your money and stay away!
24 August 2023
Unprompted review
Reply from Student.com
We sincerely apologize for the negative experience you encountered while using our service. It's deeply disappointing to hear that we fell short of your expectations, and we understand the frustration that this may have caused you. Providing reliable and professional service is our top priority, and we regret any inconvenience or disappointment you may have experienced as a result of this situation.
Your feedback is invaluable to us, and we take it seriously. Rest assured that we are actively investigating this issue to prevent similar occurrences in the future. We are committed to addressing any shortcomings and continuously improving our services to ensure a better experience for all our users. Accommodation availability shifts rapidly throughout the year and we try to ensure that all requirements are met when taking bookings and working with our partners.
If there's anything further we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. we are here to help in any way we can.
Efficient & superb service
Kelvin was extremely helpful and effecient throughout the whole process of my accommodation application, and is very prompt with his replies to my queries regardless of the time I was texting. He has also efficiently assisted me in terms of some of the challanges I was facing and this relieved me of alot of stress!
14 February 2024
Unprompted review
Reply from Student.com
Thank you for sharing your positive experience. We're delighted to hear that he was able to assist you efficiently and effectively throughout the accommodation application process, and that he provided prompt and helpful responses to your queries. We'll be sure to pass along your appreciation to Kelvin and the team. If you have any further questions or need assistance in the future, feel free to reach out.
not recommended
I had an unpleasant experience with the booking service, Student.com. Initially, their customer service representative, Sunil Sam, was very pleasant and even promised to provide us with an Uber voucher upon booking the accommodation. However, after we completed the booking, the company's responsiveness decreased considerably. Sunil Sam been ignoring our messages and delaying their responses to our inquiries about the promised Uber voucher. I find this lack of communication and poor customer service unacceptable. I am disappointed with Student.com, and I would not recommend their services to anyone.
13 February 2024
Unprompted review
Reply from Student.com
We're truly sorry to hear about the unpleasant experience you had with our booking service. It's sad to learn that the level of service you received did not meet your expectations, especially after the initial positive interaction with Sunil.
We regret any inconvenience caused by the lack of responsiveness and communication regarding the promised Uber voucher.
Please know that we take your feedback seriously and are actively investigating this matter and we have reached out to you to clarify the circumstances around the delivery of this voucher to ensure that it doesn't happen again in the future. We value your satisfaction and trust and are committed to addressing any issues promptly.
If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Your feedback helps us improve, and we appreciate the opportunity to make things right.
The aent was very flexible and…
The agent was very flexible and accomodative.
The information was provided was relevent and always ready to answer
9 February 2024
Unprompted review
Reply from Student.com
Thank you for sharing your feedback! We're glad to hear that the agent was flexible and provided relevant information promptly. If you have any further questions or need assistance in the future, feel free to reach out.
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