very lovely staff, especially Shayne and Gabriella. stayed here for two years, overall good experience and good value for the location. also got lucky with my room;) a little loud occasionally due t... See more
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Mealmarket it’s a great place to live. It is very close to bus stops for both RGU and Uni of Aberdeen. The staff are lovely and are available 24/7. The main criticism about the accommodation is how ex... See more
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The staff is very helpful and friendly, the events they hold regularly are pretty good, and they’re welcome to non-residents which is kinder than most other accoms
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Lovely accommodation in the perfect location with staff happy to help at any time. Next to city centre and train station and bus stops right outside. Lovely rooms at a very affordable price for... See more
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Company details
- #46 of 50 best companies in Property management company
- #26 of 27 best companies in Property Rental Agency
- #6 of 7 best companies in Serviced Accommodation
- #6 of 7 best companies in Student Halls
- #7 of 8 best companies in Student Accommodation Centre
About Student Roost
Written by the company
At Student Roost, we provide student accomodation across more than 20 cities in the UK.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
Contact info
Birmingham, United Kingdom
- studentroost.co.uk
3.5
Average
727 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great experience staying here
Great experience staying here! Many activities are provided for residents regularly. The facilities are as described. The staff team is very welcoming and always helpful.
12 March 2026
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. It's great to know you've enjoyed the events our teams provide for our residents. We value your feedback. - Student Roost
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased you're enjoying your time living with us. We appreciate your feedback. - Student Roost
I have lived in Liverpool since…
I have lived in Liverpool since September 2025.
so far we have had the following issues:
1. leaking tap (fixed after 7 weeks)
2. our hob was broken for 7 days (before being fixed/replaced)
3. hot water issues. (we haven't had hot water including showers for 4 days)
However, the staff are very friendly and approachable and are the singular thing about this accommodation that is amazing the rest is standard or poor. I would not recommend this accommodation.
14 September 2025
Unprompted review
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re pleased to hear you’ve found the team friendly and approachable; however, we’re sorry to learn that these issues negatively impacted your experience. We take maintenance matters seriously and aim to resolve them as quickly as possible, keeping residents informed throughout, and providing compensation in the form of food vouchers when cooking appliances, such as the hob, are out of order. The issues you’ve raised have been passed on to the management team, and while they have no record of a tap remaining unfixed for seven weeks or of any residents being unable to shower for four days, we’d be keen to discuss the matters with you to better understand your experience. Please feel free to reach out to your property management team directly, they’ll be happy to speak with you. We appreciate your feedback. - Student Roost
CANCELLATION POLICY IS A FARCE
Our daughter is in shared mixed accommodation in Liverpool. The shared kitchen area is filthy and not cleaned by the other foreign students. They use her pans, plates and leave them dirty and piled up and steal her things from the fridge. The kitchen area should be condemned. When the students are challenged they are threatening and abusive to her. This has continued since Sept and we have now had to move her for her own safety and mental health. Student Roost except no responsibility for the other students and the disgusting state of the kitchen. They insist that our daughter remains the tenant and should pay the rent even though we have returned the keys. They hide behind a Cancellation Policy that says this does not compute and its not a situation allowed within their policy. Even though it says that look at each case on its merits and they have discretion they choose not to exercise it. In fact they may consider it only if you were to leave studying at the University. If we had not had moved our daughter she would have left. We have informed the University. Student Roost claim you make memories and friends for life but our experience is very different! Be warned and be careful.
30 January 2026
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're sorry to learn of these events which have negatively impacted your daughter's experience. We take resident safety and wellbeing very seriously, and we always ensure that concerns of this nature are thoroughly considered. Unfortunately, as the review does not include the resident’s name, property, or booking details, and further information was declined when requested via Trustpilot, we’re unable to identify the tenancy or investigate the situation fully. Without this information, we’re unable to comment on the specific circumstances described. We would be keen to understand more about the concerns raised and would encourage you to complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) so the appropriate team can review this further and make contact. We appreciate you taking the time to share your feedback. - Student Roost
DO NOT BOOK HERE
Horrible loud untidy unsafe rude unsupportive and greedy!!
1 January 2026
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave a review. We're very sorry to learn that your experience fell short of expectations. We’d be keen to find out more about the issues you've raised, so we can understand what went wrong and take steps to improve. You can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. - Student Roost
Student Roost is awful
Student Roost – very poor experience, unresolved issues, misleading review culture
My experience with Student Roost has been extremely disappointing, specifically at Hollis Croft (Sheffield). The issues were serious enough that I ended my tenancy early.
In my experience, the building and services were not maintained to an acceptable standard, despite repeated reports. Key issues included:
• Frequent Wi-Fi outages, impacting my ability to complete university work
• Ongoing drainage problems, including strong smells and flooding
• Hygiene concerns, including mould and pests (silverfish)
• Laundry facilities causing staining/damage to clothes and dryers requiring multiple paid cycles
• Lift reliability and safety concerns, including an incident where the lift dropped suddenly
• Security problems, with access doors frequently failing and non-residents using communal areas
Maintenance responses felt reactive and temporary, and the same issues continued over time.
What I found particularly concerning is that, while I was still a resident, I personally saw promotions offering incentives (e.g., AirPods and money/prizes) for leaving 5-star reviews. This risks giving prospective tenants an inaccurate picture of the accommodation.
Overall, based on my experience, I would not recommend Student Roost and would strongly advise students to research alternatives carefully
21 August 2025
Unprompted review
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We are sorry to learn that your experience at Hollis Croft did not meet your expectations. We’d like to clarify that we have never offered prizes, money, or any other incentives in exchange for 5-star reviews on StudentCrowd or any other review platform. The activity you refer to, “Spin the Wheel,” was part of an internal Customer Satisfaction Survey, and prizes were only awarded for completing the survey, not for leaving a positive rating. Our records show that all repairs reported for your room were completed within the required timeframes, and any emergency issues, such as broken doors, were made secure the same day. We acknowledge that the lift was out of service once during your stay and apologise for any inconvenience this caused. We are also aware that the study room was temporarily closed due to a leak, which was outside of our control, and it was rectified as soon as possible, while our other communal areas remained open. Regarding hygiene and pests, we could not find any reports of silverfish during your tenancy. Laundry and gym facilities are checked regularly and maintained by third-party providers, with no issues recorded. All areas are patrolled 24/7, and any security or door issues are treated as urgent and addressed immediately. We value all resident feedback as it helps us continue to enhance our services for current and future residents, and we appreciate you sharing your thoughts on areas for improvement. – Student Roost
5 Stars for Natalie!
My review has to do with concierge - they are there at the front desk 24/7. This type of service is a rarity these days. I would like to highlight a member of staff, Natalie, who is always there for me, she chats with me when I need a break from my studies or am feeling lonely, and is a genuinely kind person. She curates all of our holiday events, and puts a ton of work (probably off hours) into making them fun. When I first moved to The Roost, I did not know my way around. Natalie showed me how to get to the market and various other places, and I will be eternally grateful. The Student Roost at Vincent Place has a fantastic employee in Natalie. She deserves a raise. 5 Stars for Natalie!
6 September 2025
Unprompted review
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We are so pleased to learn how much Natalie has supported you and impacted your experience in such a positive way. It's great to know her efforts with events and her guidance have enhanced your time at Vincent Place. We appreciate your feedback! - Student Roost
The accommodation was cancelled well…
The accommodation was cancelled well within the notice period but as the university did not provide proof of non attendance until the 9th September they are chasing the first weeks payment and threatening with debt collectors. Disgusting thiefs
30 October 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review and for providing further details when requested. We’re sorry to learn of your concerns. While we’re unable to discuss any individual account information on a public platform due to UK data privacy requirements, we can assure you that all bookings, including your own, are managed strictly in line with the terms and conditions agreed at the time of booking. This includes our standard cancellation policy. If you would like to review any details or raise further questions, please contact our team directly. We appreciate your feedback. - Student Roost
Do not stay here
Do not stay here. This was by far the worst accommodation experience I have ever had. Despite booking well in advance, I had to chase Hollis Croft multiple times just to get my reservation confirmed. When I finally arrived, the room was a disgrace: the mattress was painful with springs sticking through, the pillows were flat, the hob didn’t work, the kettle socket was faulty, and the tap leaked. I reported all of this at reception first thing in the morning, gave them the whole day to fix it, and returned at 5pm to find nothing had been done. The manager had left and staff claimed they knew nothing about my concerns. Basic standards of accommodation and service were completely absent. Stressful, unacceptable, and utterly unprofessional—Hollis Croft should not be taking money from guests when they cannot provide even the most basic level of comfort or care.
Update following company reply: For full transparency to anyone reading this, I want to clarify that although I booked through a third party, the problems I experienced were entirely due to Hollis Croft. The issues stemmed from their internal booking system, which took an unacceptably long time to process my student ID, and from the condition of the room itself. I was allocated a room with non-functioning equipment and an uncomfortable bed from the outset.
This had nothing to do with the third party. As shown in Hollis Croft’s reply, despite me raising these concerns directly, they have not taken ownership or responsibility for their failings. As a customer, I did not feel listened to. While the maintenance team eventually addressed the problems, communication was poor—I contacted them multiple times during the day and even emailed, yet updates were unclear. Considering my stay was only three nights, the delay in resolving these issues and the fact that I was placed in such a room to begin with was unacceptable.
I have reported the issues both privately to Hollis Croft and to the third party. However, I have little trust that anything will change. I am updating this review because I cannot accept their misleading claim that the fault lay with the third party or that the problems were adequately resolved.
6 November 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re that your experience at Hollis Croft did not meet expectations. As your booking was made through a third-party provider, we advised that any formal complaints be directed to your booking agent, and we understand a refund has already been issued. Once the maintenance issues were reported to us directly, our team attended the next day, though we appreciate you had already checked out by that time. We appreciate your feedback and will continue working with our partners to ensure a smooth experience for all future guests. – Student Roost
Review for Uncaring Student Roost
Our experience with Student Roost has been nothing short of appalling. My daughter had to leave De Montfort University suddenly after suffering a serious mental health breakdown — something we made them fully aware of, supported by medical evidence.
Instead of showing any compassion or following their own code of conduct on dealing with vulnerable tenants, Student Roost continued to chase rent relentlessly. Their communication was cold, inconsistent, and at times aggressive, despite repeated explanations of her circumstances.
The situation was then escalated to a debt collection agency, adding further distress to someone already struggling with a recognised mental health condition. This approach is despicable and completely at odds with the standards Student Roost claims to uphold.
We have formally lodged a complaint with Unipol and are awaiting their decision. I would strongly urge any parent or student considering Student Roost accommodation to think carefully before signing with them — their actions have shown an alarming lack of empathy and accountability.
16 October 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave a review. We’re very sorry to hear about the challenges your daughter has faced. We always aim to handle sensitive situations with empathy and understanding. While we absolutely recognise the seriousness of mental health concerns, we are required to follow a formal cancellation process, which includes supporting documentation, as outlined in our policy. In this case, the resident was released from the tenancy once the necessary evidence was received. We understand it may be frustrating that the release couldn’t be backdated, but this is in line with our policies to ensure consistency and fairness for all residents. We appreciate your feedback and remain committed to supporting our residents as best we can during difficult times. - Student Roost
Empty promises and no maintenance for serious hygiene issues
Told me I would have a single sex flat and not be on the ground floor. Assured me this would be the case. Didn’t happen. Can’t fix a leaking toilet after being asked about it for a week. The fact the uni are officially partnering with this company is a disgrace.
7 October 2025
Unprompted review
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. The management team has been made aware of your review and they’ve confirmed that the issue has now been resolved as of this morning. They’ve also sent you an email directly with an update. We’re very sorry for the inconvenience this has caused and hope everything is now sorted. If there’s anything else you need, please don’t hesitate to get in touch with your property team. - Student Roost
Worst Student Accommodation Experience
I had one of the worst accommodation experiences at Merchant Studios, Glasgow.
The heating/AC never worked properly from February 2025 onwards, despite repeated complaints. Nothing was fixed for months.
On 10 August 2025, there was a sudden power outage. The very next day, all tenants were told to vacate within two days (by 13 August). This was extremely disruptive, especially as many of us were in the final phase of academic projects.
They initially said “suitable options” would be provided, but the only alternative offered was communal shared housing, which was not at all comparable to the self-contained studio I was paying £1,100/month for. This was a clear downgrade.
All my food was spoiled, I had to prepone travel and incur additional costs, and no compensation was provided beyond a partial rent refund.
Management never engaged directly; only front-desk staff were present, who admitted they had no control. The approach was very high-handed, with no real accountability.
Overall, this has been an awful experience both financially and personally. The way the situation was handled — with poor communication, no fair alternative, and refusal to take responsibility — was deeply disappointing.
I would strongly advise students to avoid this property if they are looking for reliable and supportive accommodation in Glasgow.
10 August 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re sorry to learn that your time at Merchant Studios fell short of expectations. The full building power outage was entirely unexpected and required immediate action to ensure resident safety, which included relocating all tenants to emergency accommodation. We understand how disruptive and frustrating this must have been. While this situation was outside of our control, our teams worked quickly to communicate updates and provide support throughout. Alternative accommodation was offered to all affected residents, and while we appreciate the temporary options may not have matched original room standards, availability was extremely limited due to the urgency of the situation and high city-wide occupancy at the time. In terms of financial redress, any applicable compensation options were communicated directly to residents and we continue to handle these on a case-by-case basis. Our teams worked hard to communicate updates as quickly as possible and to support residents through the process. In terms of financial redress, any applicable compensation options were communicated directly to residents, and we continue to review these on a case-by-case basis. With regards to the unresolved heating and cooling issues earlier in the year, we understand how uncomfortable this must have been and sincerely apologise. We’ll take this feedback on board as we work to improve our maintenance processes going forward. If you haven’t already done so, we encourage you to get in touch with us directly or submit a form through our Feedback and Complaints page at www.studentroost.co.uk/feedback-and-complaints, where a member of our team will follow up with you. We value all resident feedback and are using it to guide ongoing improvements. - Student Roost
Staff are useless
Staff are useless, don’t care about student well being. Failed to act on serious hygiene issues. Flat stank of weed and no action taken. Multiple concerns raised and all ignored and have not repaid deposit
Avoid, it’s a disgrace
2 September 2025
Unprompted review
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We’re very sorry to learn of the issues that negatively affected your stay. As we’re unable to identify you from this review, we’d appreciate it if you could complete our Feedback and Complaints form at www.studentroost.co.uk/feedback-and-complaints so a member of our team can reach out and look into this further. Your feedback is important to us, as it helps us improve our services for current and future residents. We appreciate you sharing your thoughts. – Student Roost
Unrefunded Deosit
Accommodation was nice, however, when I was signing up, the website crashed, and even though I paid my deposit and got a receipt of they didn't book my room, and after several attempts were made to get a refund, they still didn't refund it
20 September 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're sorry to learn of the issues you’ve faced with receiving your deposit. Looking into this further, we can see that the deposit was released by Student Roost in 2024. We’ve since contacted the Deposit Protection Service (DPS) to check if there has been any discrepancy on their end. We're currently waiting to hear back from them and will reach out to you with any updates we receive. We appreciate your feedback. – Student Roost
Title: Extremely disappointing experience at Nelson Place – Student Roost
My experience with Student Roost at Nelson Place has been one of the worst parts of my student life. Being evicted was already stressful and upsetting enough, but the treatment I received afterwards made it even worse. I was not even allowed to visit my friends who still live in the property, which left me feeling humiliated and isolated.
The property managers, Nelson and Matthew, together with the reception team, were consistently rude, unhelpful, and unprofessional. Instead of offering support or understanding, they showed no respect and treated me with a complete lack of dignity.
Student accommodation should mean community, fairness, and a safe environment for students. Sadly, Nelson Place failed on all of these.
I would strongly advise upcoming students to think very carefully before choosing Student Roost. No student should have to go through what I experienced.
— Pranay Agrawal
17 August 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re sorry to hear that your experience at Nelson Place didn’t meet your expectations. While we’re unable to discuss the specifics of your tenancy in a public forum, please be assured that we always aim to handle situations fairly and professionally, and that all procedures were followed. Your feedback has been shared with the property management team, and they’re aware of your concerns. We understand the outcome was disappointing and we appreciate you taking the time to share your experience. We wish you all the best moving forward. - Student Roost
I’ve booked an account through Airbnb
I’ve booked an account through Airbnb. Host was false advertising that it’s available for non students for a short term stay.
That turned out to be false information and as I’m not a student I wasn’t able to check in.
Then was trying to make me cancel without any refund, when I requested a full refund - was super unresponsive.
Do not recommend at all!
25 July 2025
Unprompted review
Reply from Student Roost
Hi there, Thank you for taking the time to leave us a review. We’re really sorry to hear about your experience and completely understand how upsetting and inconvenient this must have been. Without knowing which property the booking was for, it’s difficult for us to comment specifically on the listing details, as student eligibility can vary depending on the location. Refunds are managed by the third party platform you booked through, rather than by Student Roost, which means the process and timelines are out of our hands. However, we will always try to support you as much as we can, so if you'd like to share more details, we’d be happy to reach out to the booking provider on your behalf. We appreciate your feedback and once again apologise for the inconvenience caused. - Student Roost
Aristotle was amazing!
Facilities were somewhat lacking but cannot fault Aristotle the gent who was at reception during our stay in Sheffield, absolutely fantastic customer service and went above and beyond to help me and my partner during our stay. Get this guy a raise! 🫶
25 July 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're really pleased to learn that Aristote made such a positive difference during your stay, it's great to see his efforts recognised. We really appreciate your feedback and hope to welcome you back again soon! - Student Roost
Zero star.
Supposed to book my daughter's accommodation...thank god, I didn't after reading all the bad reviews. I liaised with their agents, Kaushik and Chinmay, and they provided bad customer service. They made me pay booking fees £50 by giving me misleading promises! Don't do this to parents who's sending their kids from overseas.
21 July 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for your feedback. We’re very sorry to hear about your experience as this is certainly not the impression we want to leave, especially for parents making important decisions from overseas. We understand your concerns around the booking process and are sorry to hear you felt misled. The agents you mentioned work on our behalf to support with bookings, and we’d like to understand more about what happened so we can review the situation fully. As the specific accommodation was not mentioned, we’re unable to look into this in detail just yet. We would really appreciate it if you could get in touch with us directly at studentroost.co.uk/feedback-and-complaints so we can investigate further and respond appropriately. Thank you again for taking the time to share your experience. - Student Roost
My time at Student Roost in Sheffield…
My time at Student Roost in Sheffield has been nothing short of wonderful, and I would highly recommend it to anyone looking for student accommodation.
The staff truly make this place stand out. From the moment I arrived, I was met with incredible support and friendliness. I had a sudden and urgent need for accommodation, and the manager went above and beyond, moving mountains to get me settled in quickly. This level of dedication really made a difference during a stressful time. The managers are always accessible, and the rest of the team consistently handles requests efficiently and effectively.
Knowing that staff are available 24/7 provides immense peace of mind, especially for younger residents. This round-the-clock presence significantly enhances the sense of security within the building. Beyond the essential services, the common areas are fantastic – modern, inviting spaces perfect for relaxing or socializing. Student Roost also organizes a wide variety of events, which are a great way to meet people and get involved in the community.
The rooms themselves are designed with a modern touch, and any maintenance issues are addressed and resolved as quickly as possible.
Overall, it was a truly fantastic experience, and I wouldn't hesitate to choose Student Roost Sheffield again in the future!
1 April 2025
Unprompted review
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review. We're very pleased to learn that our team made you feel so welcome and supported, especially during what must have been a particularly overwhelming time. It’s great to know that their efforts made such a positive impact. We’re so glad you felt reassured by the 24/7 presence of our team, and that the events they organised helped you connect with others and feel part of the community. This is wonderful feedback which we really appreciate. Thank you once again! – Student Roost
Do NOT book this accommodation!!
My daughter has been staying in Nelson Place, Belfast for the past year. Various issues have arisen and none have been resolved to any level of satisfaction. No running water for two weeks and no communication provided. Laundry rooms flooded and no appropriate facilities offered. Have contacted their manager Matthew on a number of occasions however he declines all calls and hides. Have been told on a number of occasions he is at a meeting or at lunch. No duty of care towards the students. Do not send your children to this accommodation as they are happy to take their money but not provided basic necessities such as running water to drink, wash and flush their toilets. Student Roost are only the landlords and have nothing to do with the building??? This is the excuse my daughter was presented with but they will not provide details of the owners. I would opt for Liv student housing if your sending your kids this direction. Exceptional duty of care to students. This lot are clueless!!
26 May 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re disappointed to learn that your experience at Nelson Place hasn’t met expectations, and we’re very sorry for any frustration or inconvenience this may have caused you and your daughter during her time with us. The water outage in January was caused by a wider issue with the national supplier, NI Water, and unfortunately was beyond our control. That said, we did our best to provide alternative facilities to help residents during that time. We are aware you’ve been trying to get in touch and our team did try to schedule a time that worked for you. We also shared a direct contact number and offered to work around your availability on the day, however, we didn’t hear back to confirm a time. We hope we can rectify this breakdown in communication. Outside of this, we have also met personally with your daughter earlier this month to talk through her concerns, and we’ll continue to offer our support in any way we can. We value your feedback and welcome the opportunity to speak further at a time that suits you. – Student Roost
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